Malloy Ford of Alexandria
Alexandria, VA
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They sold me a vehicle with a bad windshield, exhaust, hazard lights, bad tires, brakes. please check the vehicle well if you buy used they did not want to take responsibility , hazard lights, bad tires, brakes. please check the vehicle well if you buy used they did not want to take responsibility , More
Bought a vehicle from out of state and experience couldn’t have been better. Stas provided regular updates and handled the virtual transaction as quickly and professionally as I could have possibly couldn’t have been better. Stas provided regular updates and handled the virtual transaction as quickly and professionally as I could have possibly expected. Shipping was fast and car came as clean as it would’ve from the showroom. Would highly recommend and would buy from them again. More
Horrible service and engagement with buyer. Purchased a used vehicle in 19 Oct and the car has been in and out of another dealerships service department for now over two weekends for a repeated issue and n used vehicle in 19 Oct and the car has been in and out of another dealerships service department for now over two weekends for a repeated issue and now my check engine light is in and no one at the dealership seems to know why. GM is I reachable when called, his voicemail box is full and he is out of the office 90% of the time I be attempted to reach him. I have expressed a refund since this car is obviously a lemon and they have not listened, they continue to claim to fix the issue and provide a safe a reliable vehicle, which has not happens in over 2 weeks. Do not purchase your car here, again service is horrible and any details about the vehicle it’s known by the seller. Poorly managed dealership More
Was working with a salesperson by the name of Neb. Explained that I was in Richmond with is a 2 and a half hour drive to the Alexandria location. Let the salesperson know that I was unable to make on Explained that I was in Richmond with is a 2 and a half hour drive to the Alexandria location. Let the salesperson know that I was unable to make on Saturday but that I could take a morning train on Sunday morning. He assured me that he would absolutely let me know if the car sold on Saturday. He didn’t respond to my texts on Saturday evening nor my call or VM on Sunday. Prior to boarding the train I checked the website and car was still listed. After I boarded the train I checked again and the car was sold. Salesperson said he didn’t check his work phone - despite his earlier assurances that we would update me. Water train trip and fare and then had to wait all afternoon for a train home. These folks lack professionalism and common courtesy and I based on my experience I’d say don’t waste your time here! More
This is the worst car dealer I have ever encounter. They sold a car and couldn’t even clean the car. Dog hair was everywhere, back light broken, keys not working properly, breaks making noises when you step sold a car and couldn’t even clean the car. Dog hair was everywhere, back light broken, keys not working properly, breaks making noises when you step on it. I have gone there 3 times for this to be fixed. Up to today they are unable. The Worst car dealership ever. Don’t go there guys bad , bad car dealership. More
2011 f150 ecoboost. Over 10k$ in TSB work1st time drive 2011 f150 ecoboost. Over 10k$ in TSB work 1st time drive shaft, transfer case, timing chain. Truck sat in the lot for two weeks before they brought i 2011 f150 ecoboost. Over 10k$ in TSB work 1st time drive shaft, transfer case, timing chain. Truck sat in the lot for two weeks before they brought it into The bay. When I called they said “they forgot” 2weeks more for repairs. Truck ended up being there for over a month. 2nd time dropped truck off because it died on the highway. Said idk what’s wrong but that there is a misfire and that I think it’s the timing chain failure again. Which caused a misfire. The truck was given back with timing fixed and engine light on and a misfire in #2. Which they said I didn’t ask them to fix and that it would cost another 150$ to diagnose the problem. Mind you they just charged me 1000$ for the timing chain. Which included diagnostics (150$). All in all this experience with malloy and this ecoboost engine has turned me away from Ford forever. My whole family is Ford or bust I’ve owned 9 total Ford vehicles myself. That being said I will never buy another. Straight trash. Motors. Staff. Service I would give less than one star if possible I hope this review helps More
"how am i suppose to know what i has more. I don't have the window sticker of both cars and its not worth my time to research it" This is quoted from a sales rep (Internet Manager) named Kris at this de the window sticker of both cars and its not worth my time to research it" This is quoted from a sales rep (Internet Manager) named Kris at this dealership. Wow, what an attitude. Reminder: you are the sales person, aka your title Manager as well. You are supposed to know what your car has! Don't deal with this dealership. More
Kevin Soltwedel did an amazing job helping get the car that I wanted. He had a very positive and upbeat personality. I was very satisfied when I left the dealership. The entire team that helped me was re that I wanted. He had a very positive and upbeat personality. I was very satisfied when I left the dealership. The entire team that helped me was really great. More
Sales manager blatantly lie and make promises about warranty coverage just to get sales. Also told me to lie to warranty company about how the damage happened. Management also makes promises and do n warranty coverage just to get sales. Also told me to lie to warranty company about how the damage happened. Management also makes promises and do not follow through. More