Malloy Ford of Alexandria

Was working with a salesperson by the name of Neb. Explained that I was in Richmond with is a 2 and a half hour drive to the Alexandria location. Let the salesperson know that I was unable to make on Explained that I was in Richmond with is a 2 and a half hour drive to the Alexandria location. Let the salesperson know that I was unable to make on Saturday but that I could take a morning train on Sunday morning. He assured me that he would absolutely let me know if the car sold on Saturday. He didn’t respond to my texts on Saturday evening nor my call or VM on Sunday. Prior to boarding the train I checked the website and car was still listed. After I boarded the train I checked again and the car was sold. Salesperson said he didn’t check his work phone - despite his earlier assurances that we would update me. Water train trip and fare and then had to wait all afternoon for a train home. These folks lack professionalism and common courtesy and I based on my experience I’d say don’t waste your time here! More

This is the worst car dealer I have ever encounter. They sold a car and couldn’t even clean the car. Dog hair was everywhere, back light broken, keys not working properly, breaks making noises when you step sold a car and couldn’t even clean the car. Dog hair was everywhere, back light broken, keys not working properly, breaks making noises when you step on it. I have gone there 3 times for this to be fixed. Up to today they are unable. The Worst car dealership ever. Don’t go there guys bad , bad car dealership. More

2011 f150 ecoboost. Over 10k$ in TSB work1st time drive 2011 f150 ecoboost. Over 10k$ in TSB work 1st time drive shaft, transfer case, timing chain. Truck sat in the lot for two weeks before they brought i 2011 f150 ecoboost. Over 10k$ in TSB work 1st time drive shaft, transfer case, timing chain. Truck sat in the lot for two weeks before they brought it into The bay. When I called they said “they forgot” 2weeks more for repairs. Truck ended up being there for over a month. 2nd time dropped truck off because it died on the highway. Said idk what’s wrong but that there is a misfire and that I think it’s the timing chain failure again. Which caused a misfire. The truck was given back with timing fixed and engine light on and a misfire in #2. Which they said I didn’t ask them to fix and that it would cost another 150$ to diagnose the problem. Mind you they just charged me 1000$ for the timing chain. Which included diagnostics (150$). All in all this experience with malloy and this ecoboost engine has turned me away from Ford forever. My whole family is Ford or bust I’ve owned 9 total Ford vehicles myself. That being said I will never buy another. Straight trash. Motors. Staff. Service I would give less than one star if possible I hope this review helps More

"how am i suppose to know what i has more. I don't have the window sticker of both cars and its not worth my time to research it" This is quoted from a sales rep (Internet Manager) named Kris at this de the window sticker of both cars and its not worth my time to research it" This is quoted from a sales rep (Internet Manager) named Kris at this dealership. Wow, what an attitude. Reminder: you are the sales person, aka your title Manager as well. You are supposed to know what your car has! Don't deal with this dealership. More

Kevin Soltwedel did an amazing job helping get the car that I wanted. He had a very positive and upbeat personality. I was very satisfied when I left the dealership. The entire team that helped me was re that I wanted. He had a very positive and upbeat personality. I was very satisfied when I left the dealership. The entire team that helped me was really great. More

Sales manager blatantly lie and make promises about warranty coverage just to get sales. Also told me to lie to warranty company about how the damage happened. Management also makes promises and do n warranty coverage just to get sales. Also told me to lie to warranty company about how the damage happened. Management also makes promises and do not follow through. More

I had an exceptional service experience with Kevin Soltwedel.I had so many questions and inquiries before my purchase. Kevin helped me to make right decision with best deal I could have made with my l Soltwedel.I had so many questions and inquiries before my purchase. Kevin helped me to make right decision with best deal I could have made with my limited budget. I did buy Ford Explorer XLT 4WD and very happy with overall experience at Alexandria location. More

I bought my 2011 Jeep Grand Cherokee Laredo V8, I was told the truck went through a 125 point inspection. The truck has two spots that needed to go to the body shop and according to the salesperson (Joh told the truck went through a 125 point inspection. The truck has two spots that needed to go to the body shop and according to the salesperson (Johnny), it was already scheduled to go to the body shop on June 9, 2021. Your dealership kept my truck all day and did not fix the dent on the driver's side by the gas tank and yes it is in the paperwork. I also have a spot on my passenger's side front bumper, and they did not even buff it out or fix it, and again it was on the worksheet to be fixed. I bought my truck for the appointment at the body shop to stay with the scheduled date that was already set up. While I was at your dealership I spoke with Diego from used cars and express to him that the truck was riding funny and the steering was feeling weird. Diego assured me that the truck was fine. On June 10, 2021 (4 DAYS AFTER BUYING THE TRUCK), I had to get my truck towed in and had to pay for it out of my pocket (I HAD A 30 DAY WARRANTY BEFORE MY EXTENDED WARRANTY). I did call the dealership and under no circumstance did anyone ever offer to tow it, as a matter of fact, I was told I had to tow it myself. I was driving and all of a sudden the truck started making a really loud noise while I was driving on the beltway, my friend and I were so scared she was in the truck during this bad journey. I had to drive on the beltway in tears trying to move my new truck to me, so no one speeding would hit us. That is my first purchase ever as an adult and I would never think something so serious would happen (MY AXLE BROKE). Because I was so frightened I called my mom crying, she is disabled and was crying for me, because she was scared, she told me to try to pull over but you can't under the tunnel on 395. The truck was going up and down bouncing, by this time my friend and myself are traumatized being that we were getting off at New York Ave. NW, cars were honking and my truck stopped letting me steer it to safety. I have not been that way driving, since this incident. I am a Criminal Justice student about to graduate and now I am not comfortable driving my own truck. I have to drive twenty minutes extra just to go to my college when I need something from them, just to avoid the beltway. I have the toll truck driver's name he witness the ball joint was hanging off of my truck and I was told by the dealership it was the axle, I could have been hit and/or killed that's the reality. I keep hearing Diego saying everything is fine in my vehicle, I did not know he is not a CERTIFIED MECHANIC. At this time I really need to speak with the President of Malloy Ford or his or her contact information, or they could contact me because this is an extremely important issue that needs to be addressed. I would like to speak with the President, I am just enlightening you on the situation. I waited to make sure nothing else was going to happen to me in this truck, now my back door doesn't even lock. I took my truck to a Jeep dealership and was told my truck has 2 recalls on it, did they really sell me a truck with recalls, wow. Now as of 1/25/2021 no one will fix my 4 wheel drive transfer case and module. My 4 wheel drive light has been on since 10 days after I bought the truck and no one will fix it. I have sent emails to James Gardner and now he is gone, so I sent an email to all upper management and no response, they are Alison, Tim, and Tom. I bought a lemon, please help More