Malouf Ford - Lincoln, Inc.

i just purchased a vehicle from a competitor i had a car i just purchased a vehicle from a competitor i had a car from malouf and wanted another but they were unwilling to work with me they lost a customer i just purchased a vehicle from a competitor i had a car from malouf and wanted another but they were unwilling to work with me they lost a customer they offered no options for me to get into a new lease or purchase while the other dealer went out of its way to find a good fit to make a customer happy More

My Excellent experience!! Thanks Asad. While shopping for a new car I was working with 5 top Ford dealers in New Jersey. Shopping from home, buying a new car was non the less a experience. I was looking for a new car I was working with 5 top Ford dealers in New Jersey. Shopping from home, buying a new car was non the less a experience. I was looking for the best Price with great Customer Service. I called many dealers to get the best price and check inventory online less then helpfull. But one Malouf Ford the sales Manager Asad was great he had answers for all my questions. I spoke to Asad on the internet and on the phone he helped me with the car I wanted. At the price i wanted plus gave me alot for my trade. I had the pice before I walked in the door and it stayed the same after I got there. It took less then 1hr and now I have my new car. If anyone is looking for a car Malouf Ford is where to go. Asad was excellent and very understanding helpfull Thank you Malouf Ford. More

Me and my son were looking his first car. We had a budget during these hard times we didnt have much to spend. We worked with the best professional sales person I ever had. Mr.Dino Gemgnani Jr who listened t during these hard times we didnt have much to spend. We worked with the best professional sales person I ever had. Mr.Dino Gemgnani Jr who listened to our every needs. After test driving many new and used cars found my sons his dream car. I have never received such great customer service in all my years of buying cars. I want to say Thank you Mr.Dino Gemgnani Jr for making us feel like a valued customers. You couldnt have made my son happier More

I went to purchase a new car with my son. After we agreed on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day we went to pick with the car they said I am not entitle to both. I need to chose between the rebate and zero coupon rate for the car loan. I was very angry and felt the lied just so we will buy the car. At the time of the purchase and I emphazied the rebate and the zero pecent loan and they said yes. More

Horrible customer service. Stay away from this bunch Horrible customer service. Stay away from this bunch of crooks. They will take your deposit and waste your time and lie to you for 3 months and Horrible customer service. Stay away from this bunch of crooks. They will take your deposit and waste your time and lie to you for 3 months and you will never see the car you ordered. Sales person was rude and never available once order was processed. At least I was able to get my deposit back from the general manager and then was able to obtain a car from a real dealer. More

Attempted to lease a Ford Edge,and was given a price plus"drive offs" We told them (honestly) we were going to check out another brand. If theirs was the better deal, we would return. Their deal was be plus"drive offs" We told them (honestly) we were going to check out another brand. If theirs was the better deal, we would return. Their deal was better. We returned the following day and discovered they mis-stated the amount of tax. We asked them to give us the revised total.We wanted to pay the 900dollar tax as part of the monthly payment. The revised price exceeded the addittional tax by quite a bit. When we asked for an explanation, we discovered they were attempting to double charge the "drive offs"(bank fee, registration etc.)We asked to speak to Howard,the sales manager who gave us the original price, and were told he was not in. We were also told that Howards boss didn't want to discuss the matter with us. We then tried to point out the double charge to Paul,the salesman. We were,at this point NOT abusive in any way. Paul stood up,told us he didn't want to sell us the car and to get out!! At this point we had words(no profanity)The sales manager then refused to discuss the matter with us ,and in the most profane way told us to leave, We did. The salesman then came outside and cursed us out. We were very disappointed with the over all experienc. They were very mean spirited when we caught their attempt change their price. We did not appreciate being "low balled". We found their prices were not honestly given. We DId purchase a vehicle from another Ford dealer(Oasis Ford ) and a wonderful experience with them. More

After my wife and I looked at cars at other dealerships we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closin we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closing. I returned the following morning to see the car more closely. After being informed of the price I went home and did a search on the internet, and discovered that the car was eligible for the certified pre-owned extended warranty of 6yrs./75,000 miles per the dealers web site. Upon returning to the dealership later that day with my wife we entered into negotiation on the car's price as well as on my trade-in. We reached an agreeable figure and signed the sales contract. When contacting my finance company they questioned if the car had the extended warraty and if it was indicated on the contract (which it was not). I returned to the dealership and was told that if I wanted the web site's extended warranty it would cost more for the car since the web site had a different price than the price quoted me at the dealership. The dealership refused to budge and the Customer Committment hotline was of no assistance. I have had previous Lincolns and like the cars but probably will never have any future dealings with Malouf again. I'll get the car services at another Lincoln dealership More