Mandal Buick GMC

We have bought five vehicles from MANDAL dealerships. Three from GMC and two from BMW. The service departments between the two are night and day. BMW takes care of everything we ask of them and more. Ser Three from GMC and two from BMW. The service departments between the two are night and day. BMW takes care of everything we ask of them and more. Service at GMC has always been subpar. I have brought my Denali in for a specific break noise in the past and was told everything was fine some just make noise. This has probably been a year ago that it was brought up. I addressed the noise again with the service I just came in for and was told my inside brake pad was completely gone!! So I asked if brakes are not checked when they come in for service because it should’ve been notice with all the services in between. I was told they only check if they’re really bad or told to? Tire tread depth brake pads tire pressure along with all fluids have always been a priority at all dealerships I’ve dealt with along with testing the battery. I was then told by another service advisor that my vehicle is known for the calipers sticking which I’m sure why the inside brake pad was wore down and not the rest of the brakes. I was told that my extended warranty just expired and that there’s nothing that could be done for the sticking caliper. Keep in mind I brought the vehicle in and asked for the same exact brake caliper to be looked at and no notes were added to the account and the issue was never addressed nor resolved. Now that my warranty has expired now I’m being told that it’s a sticky caliper and won’t be cover by warranty. More

Has a great experience with everyone at Mandal GMC. Kira was very knowledgeable and there was no pressure from the dealership staff. We ordered a truck to get exactly what we were looking for and they Kira was very knowledgeable and there was no pressure from the dealership staff. We ordered a truck to get exactly what we were looking for and they were transparent through the whole process. Would definitely recommend these folks. More

Very efficient and friendly. Would recommend the dealership to friends and family. Always works to accommodate. Would recommend the dealership to friends and family. Always works to accommodate. More

I had a 7:00 a. m. appointment for oil change and tire rotation. They finished around 9:00 a.m.. No communication from service department during this 2 hour period m. appointment for oil change and tire rotation. They finished around 9:00 a.m.. No communication from service department during this 2 hour period. When the work was complete, I asked why it took so long and was told 2 people called in sick. I understand this happens and it is not within your control, however, at a minimum, I think you should communicate with your patrons and let them know the situation. That way, they can decide if they want to wait or come back another time. More

Wonderful facility. Helpful staff without any obstacles between me and purchasing my vehicle. Service center also great Helpful staff without any obstacles between me and purchasing my vehicle. Service center also great More

Stress free car buying. Enjoyed working with David. Kept us updated on the process and was very friendly. Tony was great in the financing dept, Actually hated the idea of lo Enjoyed working with David. Kept us updated on the process and was very friendly. Tony was great in the financing dept, Actually hated the idea of looking for another car. But your dealership took the stress out of the process. They listened to what I wanted and were not pushy Really appreciated that. More

great service provided excellent customer service short maintenance service i will always come to gmc to get anything done maintenance service i will always come to gmc to get anything done More

Daughter was looking for a vehicle and was dead set on the Nissan she saw. We did not have the best salesmanship service and I voiced it to the some of the managers on site. They were awesome by the way. the Nissan she saw. We did not have the best salesmanship service and I voiced it to the some of the managers on site. They were awesome by the way. They were the only reason we stayed through the process. Customer service is everything, if you want to wow your customers you have to provide them with an outstanding, genuine, connected way of service. Unfortunately the young lady did not do that. However, her peers and financial manager did. This is my 3rd car in a year I’ve bought from Mandal. I’ve had really good experiences thus far. I know they will coach and train better in hopes that they can fix this only issue we had. More

The Service was outstanding and Jamie was very professional and helpful! I will be back in the future! professional and helpful! I will be back in the future! More

My worst service in 25 years I guess it was because it was cruising the coast week and I had to spend five hours to get my car for my truck fixed. I forgive you. was cruising the coast week and I had to spend five hours to get my car for my truck fixed. I forgive you. More