Mandal Buick GMC

She was very nice and knowledgeable. Very helpful, she was great. Helped us pick out a nice car. Very helpful, she was great. Helped us pick out a nice car. More

Patrick, William and Tony were all great to work with, during my purchase process! Highly recommend! during my purchase process! Highly recommend! More

Great people to do business with. I highly recommend them. I will use them again. I highly recommend them. I will use them again. More

Great help getting me into a excellent Denali! Everyone was friendly and helpful. The truck drives great. Everyone was friendly and helpful. The truck drives great. More

Courteous customer service is lacking. Keeping customers updated on their vehicle during service visit. Done Keeping customers updated on their vehicle during service visit. Done More

Very precessional, no pressure sales, great employees, answered all questions, and took their time in explaining and answering all our questions. Also, didn’t keep us all day long getting everything ready answered all questions, and took their time in explaining and answering all our questions. Also, didn’t keep us all day long getting everything ready. Very pleased with the product and the service received! More

I went in for service and sputtering when giving the gas and hard down shifting they told me to put some kind of friction modifier in the trans fluid. Turns out there is a recall on my truck they DID NOT FI and hard down shifting they told me to put some kind of friction modifier in the trans fluid. Turns out there is a recall on my truck they DID NOT FIND I had to find this out after I got home because it did this all the way home. I'll be taking it to Mullinax Ford from now on. More

This is my third vehicle from Mandal in as many years. Both Jim, F&I, and the GM we very professional when buying the vehicles. Pricing, professionalism, and the warm atmosphere will keep me coming back. Both Jim, F&I, and the GM we very professional when buying the vehicles. Pricing, professionalism, and the warm atmosphere will keep me coming back. Thanks to all Mandal. More

Extremely Disappointed With the Lack of Accountability and Customer Service I purchased a 2021 BMW X3 from Mandal Buick GMC approximately two months ago. Unfortunately, what started as a positive buyin and Customer Service I purchased a 2021 BMW X3 from Mandal Buick GMC approximately two months ago. Unfortunately, what started as a positive buying experience has turned into an extremely frustrating situation. At the time of purchase, I was told that the dealership would replace the cracked windshield and address the brakes. The windshield was replaced, but the brakes were only partially addressed. I was also sold a service package that was represented to include three years of free oil changes, complimentary inspections, and discounts on parts. More importantly, I was specifically assured that I could use these benefits at any BMW service center. Fast forward to today, and that information turned out to be incorrect. When I took my BMW to an authorized BMW service center because of harsh braking issues, I was informed that they did not accept the service package Mandal sold me. I returned to Mandal to address the issue. At that point, I was told they would take care of the brakes and refund the cost of the service package. To their credit, the brakes were finally repaired last Friday. However, the promised refund is still nowhere to be found. Here’s where my frustration really comes in. I’ve called multiple times, and every time I’m told someone will check with the finance department and call me back. Nobody follows through. I even spoke with Tony in finance, who told me processing the refund was simply a matter of clicking a button. Yet, somehow, days later, I’m still waiting. I’m tired of making repeated phone calls just to get someone to honor an agreement that THEY made. If a dealership can sell a customer a service package based on representations that turn out to be inaccurate, then agree to refund that package, the least they can do is follow through without making the customer chase them down. At this point, it’s not even just about the money. It’s about accountability, honesty, and basic customer service. Mandal Buick GMC had multiple opportunities to resolve this professionally, but the repeated promises without action have completely damaged my confidence in this dealership. I am requesting that management take ownership of this situation and process the agreed-upon refund immediately. I would much rather resolve this matter professionally, but I am no longer interested in hearing that someone will call me back. I want action, not another promise. I would strongly encourage anyone considering purchasing a vehicle here to get every promise in writing and carefully review any service packages before signing. More

I am very pleased with the service from Mandal GMC. I would recommend Mandal to any of my friends. I would recommend Mandal to any of my friends. More