Manhattan Beach Toyota

Poor customer service. Watch out for Sam and as he is very unprofessional and untrustworthy. Frank was also very unprofessional and rude. Allison and Carl are the only people holding this business togeth very unprofessional and untrustworthy. Frank was also very unprofessional and rude. Allison and Carl are the only people holding this business together. This establishment sells vehicles that have multiple problems. Finally was able to return the vehicle after multiple issues and returning it was a complete headache. Many other quality dealerships with honest people and way better customer service. More

Friendly Staff, Terrible Process, No Accountability. The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Ad The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Add any notes or details about additional service, maintenance, or other issues you'd like to be looked at, and the service team doesn't receive it. Says their system has always been broken and they never see the details of a booked appointment. Lots of wasted time, lots of confusion and lack of answers. This is just one of many bad experiences here. When I submitted a fair and detailed review via the Toyota service survey, I got a call back from a service rep who said he was going to be fired because of my poor review, and I needed to send a note to his boss to save his job. When I've asked if there's someone in management that I can speak with about my experience, even pointing out that it has nothing to do with the individual service reps, everyone gets terrified and says they don't know how I'd go about doing that. I made no comment about any individual's poor service, but rather poor process and accountability, and it seems to fall on deaf ears and become the fault of the individual employees. Management seems to not care, despite multiple calls to discuss my experience. More

Return Used car I bought my 2016 prius (certificate) 3 months ago and paid 22k plus tax for it. In the first month i already had to bring the car for dashboard noise I bought my 2016 prius (certificate) 3 months ago and paid 22k plus tax for it. In the first month i already had to bring the car for dashboard noise, after that i had to visit the dealer twice to solve this problem. After that my car started to make another noise on somewhere on the left suspension, and for this problem i had to visit the dealer 4 times. So in total i had to visit the dealer 7 times for problems on the car, where I was without the car for over 35% of the time. After everything i ask to return the car and get my money back, Cezar (sales manager) offer me 17k dollars for the car, can you bealive? Lose 5k in 3 months? This is just a summary of all the issues i'm having with this dealership in the last 3 months More

Excellent experience with everything up front - no surprises I've purchased over a dozen new cars over my lifetime. I dread each time I need to make a purchase because I hate "the game." Often when one requests I've purchased over a dozen new cars over my lifetime. I dread each time I need to make a purchase because I hate "the game." Often when one requests "online price" (which is promised by just providing some contact information), one does not get any price, just a plea to come into the dealership where "the game" begins. This was not so with Nico Marra. Nico sent me a price quote on a specific car and making clear all the installed options. His quote was an exceptional value (judging from the research I had done). While other dealerships were much closer to my home, I traveled to Manhattan Beach Toyota because of this approach and I was not disappointed. Nico was exactly what he portrayed himself and the dealership to be. He got me what I was looking for and he did it with a price I found to be exceptional. This was by far the best car-buying experience I have had. Thanks Nico and thanks to Manhattan Beach Toyota. More

Awful All Around Absolutely abhorrent service. We brought a brand new 2019 Toyota Prius, less than a month old. The tire had blown while driving on the highway at only Absolutely abhorrent service. We brought a brand new 2019 Toyota Prius, less than a month old. The tire had blown while driving on the highway at only 50 mph (traffic). They refused to honor the warranty. We left the car anyways because, it’s not really an “optional” repair, planning to pay and fight the charge later. They gave us an estimated wait time of an hour and thirty minutes. Two hours later we call for an update, surprise they don’t even have the part necessary. So we call another dealership who does have the part, and they give us a significantly lower quote than this dealership had. When we returned to have the car towed to the other dealership the staff was rude, belligerent and downright hateful. I would never return and I strongly recommend going to a Culver City or marina dealership. They are much more competent and customer service oriented. More

Norma is Awesome! Sales people have always scared me, but with Norma I felt comfortable and felt like i can trust her. Thanks a lot For ur help! Sales people have always scared me, but with Norma I felt comfortable and felt like i can trust her. Thanks a lot For ur help! More

New truck Love my new Tacoma. They special ordered it and came exactly how i wanted it. Make sure to ask for mike or victor if you go there. Love my new Tacoma. They special ordered it and came exactly how i wanted it. Make sure to ask for mike or victor if you go there. More

Rental Camry fixed in 5 minutes My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! It doesn't get better than that. More

OUTSTANDING EXPERIENCE! I've been looking for a Tacoma TRD Off-Road 4x4 for some time. I did all the research online and when I finally reached out to dealers via Toyota.com I've been looking for a Tacoma TRD Off-Road 4x4 for some time. I did all the research online and when I finally reached out to dealers via Toyota.com, Manhattan Beach Toyota and Aaron Lear were the first to reply, and almost immediately. Aaron was extremely helpful and sincere, with absolutely no pressure from him. At the time of our first contact, I was not ready to purchase at that very moment. It took a couple of weeks to get my ducks in a row. During that time, I dealt with several other dealers, and while most were also pleasant, Aaron was the one I went back to due to his professionalism, and easy to get along with personality. My wife and just felt comfortable with him and that is why we decided to reach out to him first when I finally got things in order. He had the Tacoma I was looking for on the lot and we went to see him. Our experience once on the lot was exceptional. All the staff we dealt with were friendly, personable and professional. The negotiating was straight forward with no pressure and we got a the price we wanted. From the time we drove on to the lot, to when I drove away with my new Tacoma that same day, our entire time with Aaron and the rest of the Manhattan Beach staff (Nat and Hector included) was very pleasant and positive experience! I would recommend Aaron and Manhattan Beach Toyota to anyone looking for a new Toyota. More