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Manhattan Beach Toyota


80 Lifetime Reviews

1500 North Sepulveda Boulevard, Manhattan Beach, California 90266
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Top Reviewed Employees

Jonathan Sipin at Manhattan Beach Toyota

Jonathan Sipin

Dilver Lizama at Manhattan Beach Toyota

Dilver Lizama

Aaron Lear at Manhattan Beach Toyota

Aaron Lear

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Employees need five ratings before we can calculate an accurate rating.
Bradley Sperber at Manhattan Beach Toyota

Bradley Sperber

Internet & Fleet Director
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Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

November 08, 2019

"Friendly Staff, Terrible Process, No Accountability."

- Frustrated Customer

The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Add any notes or details about additional service, maintenance, or other issues you'd like to be looked at, and the service team doesn't receive it. Says their system has always been broken and they never see the details of a booked appointment. Lots of wasted time, lots of confusion and lack of answers. This is just one of many bad experiences here. When I submitted a fair and detailed review via the Toyota service survey, I got a call back from a service rep who said he was going to be fired because of my poor review, and I needed to send a note to his boss to save his job. When I've asked if there's someone in management that I can speak with about my experience, even pointing out that it has nothing to do with the individual service reps, everyone gets terrified and says they don't know how I'd go about doing that. I made no comment about any individual's poor service, but rather poor process and accountability, and it seems to fall on deaf ears and become the fault of the individual employees. Management seems to not care, despite multiple calls to discuss my experience.

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Employees Worked With

Other Employees : Cristian Ramirez

October 23, 2019

"Return Used car"

- Jythome

I bought my 2016 prius (certificate) 3 months ago and paid 22k plus tax for it. In the first month i already had to bring the car for dashboard noise, after that i had to visit the dealer twice to solve this problem. After that my car started to make another noise on somewhere on the left suspension, and for this problem i had to visit the dealer 4 times. So in total i had to visit the dealer 7 times for problems on the car, where I was without the car for over 35% of the time. After everything i ask to return the car and get my money back, Cezar (sales manager) offer me 17k dollars for the car, can you bealive? Lose 5k in 3 months? This is just a summary of all the issues i'm having with this dealership in the last 3 months

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Employees Worked With


May 24, 2019

"Excellent experience with everything up front - no surprises"

- CamryOwner

I've purchased over a dozen new cars over my lifetime. I dread each time I need to make a purchase because I hate "the game." Often when one requests "online price" (which is promised by just providing some contact information), one does not get any price, just a plea to come into the dealership where "the game" begins. This was not so with Nico Marra. Nico sent me a price quote on a specific car and making clear all the installed options. His quote was an exceptional value (judging from the research I had done). While other dealerships were much closer to my home, I traveled to Manhattan Beach Toyota because of this approach and I was not disappointed. Nico was exactly what he portrayed himself and the dealership to be. He got me what I was looking for and he did it with a price I found to be exceptional. This was by far the best car-buying experience I have had. Thanks Nico and thanks to Manhattan Beach Toyota.

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Employees Worked With

Nico Marra, Sang (finance guy)

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Photos & Amenities

  • Free Coffee
  • Authorized Parts Store
  • Pet Friendly
  • Free WiFi
  • Children's Play Room
  • Shuttle Service
  • Rental Car Service Onsite
  • Customer Lounge Area
  • Television
  • Quick Lube
  • Express Service
  • Vending Machines
  • After Hours Drop-Off