Manly Honda

Best Service and Ted Krupinsky I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 mile service and was taken care of by Ted Krupinsky. Ted was pleasant, listened to my concerns, and made sure everything was completed before I picked my car back up. In In the 17 years I have been doing business with Manly Honda, this was the absolute best experience I have had at Manly Honda. Caring attitudes are the best. Thank you Ted. Sincerely, Carole Hill More

Very good service Are family then going manly honda fro the pass 12 yrs for service very nice people many in one or two ill go buy are 5th car from manly looking forwar Are family then going manly honda fro the pass 12 yrs for service very nice people many in one or two ill go buy are 5th car from manly looking forward in buying the new ridgeliner More

Waited for 1/2 with no help I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i did for 1/2hr. I finally got up and ask someone if this was the usual wait time. The gentlemen who help start the paperwork was wonderfu Carlos Martinez was one of the gentlemen that helped mel.He said he was only to do oil changes etc but was willing to write up the order for me. I then took the shuttle to Target shopping center the driver gave me his phone # to call when i was ready to be pick up his name was Santiago again I waited outside for 1/2hr (and it was cold!) He should have told me that it was going to be a while and to wait inside Target where it was a little warm. When I finally got back to the dealer again if it was for the gentlemen in the area for oil changes. Who know how long I would have waited. More

Positive, great customer service, helpful Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pret Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pretty stressed the first day I called because I didn't know what was wrong with my car, and I'm sure I came off as a bit rude, but he continued being very friendly. He was very knowledgeable, and even texted me rather than calling because of my crazy schedule. He (and the rest of the staff) had awesome customer service skills, despite the fact that the dealership was very busy when I went. I will definitely be requesting Bill work with me next time I need to go to Honda for anything. More

Definite Improvement! This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been v This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been very confusing to approach and the customer waiting area was dismal. All that has changed! Now you are greeted when you drive up and given friendly instructions on where to go next. Our service writer, Carlos Martinez, was pleasant and helpful. However the waiting area shows a lot of planning for customer comfort and convenience. The shuttle drivers regularly come through to see if anyone needs a ride. Yet even better, there are customer care reps who make contact with everyone waiting to be sure they have all their questions answered. Not to mention that from time to time they pull freshly baked cookies out of the oven! From making an appointment by email with Bill Robertson to the service writers to Mandi Sumner, a customer care rep the customer is well taken care of. OH...and our 2014 Honda Accord also received excellent care. More

WHY I LIKE TO GO TO MANLY HONDA I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY More

New Treasure I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at Manly Honda. More

Emergency Work Required I recently had an alternator that needed replacing. I saw the battery come on and realized that my driving time was limited. I managed to pull in to a I recently had an alternator that needed replacing. I saw the battery come on and realized that my driving time was limited. I managed to pull in to a parking lot with next to zero battery left and called the DriveSure number to arrange for a tow to Manly Honda. (My Honda is a very dependable vehicle, but it has 113,000 miles on it and parts eventually wear out.) I got the truck to Manly and they took me in with their usual professional manner, but without an appointment. The service representative indicated that the service was no problem. They graciously fit me into their schedule and I had the truck back later that day. More

Efficient and delivered on time Service was routine as part of regular maintenance as well as a recall notice repair. The service adviser knew what was needed and an estimated time Service was routine as part of regular maintenance as well as a recall notice repair. The service adviser knew what was needed and an estimated time frame for completion. The service was done on time and there was no attempt to up sell me on service I did not need. More

Just an oil change My overall visit was met with great customer satisfaction, good customer service and timely service. I was quite surprised that Honda has a very much My overall visit was met with great customer satisfaction, good customer service and timely service. I was quite surprised that Honda has a very much concierge like customer service approach, very much like BMW and Mercedes. I know, because I also own a BMW and was quite impressed by Honda. More