Manly Honda

Good with an issue. Great people, usually good service, though it can be difficult to get through to a service adviser. Picked up my Civic for an Airbag recall issue. W Great people, usually good service, though it can be difficult to get through to a service adviser. Picked up my Civic for an Airbag recall issue. When I got in to drive away, the plastic around the steering column was misaligned and scraping. Surprised no one noticed from the shop. Anyhow, had to turn around and go back to the shop to have it fixed. More

Very Bad Customer service to a Loyal Honda Customer Honda has the massive air bag recall that is not Honda customer's fault but rather poor judgment from Honda Corp. My 2007 Honda CRV has three open rec Honda has the massive air bag recall that is not Honda customer's fault but rather poor judgment from Honda Corp. My 2007 Honda CRV has three open recalls, one for the driver side actuator that is faulty one for the Driver side air bag and one for the passenger side air bag. I purchased my vehicle brand new from Honda in 2007, from the moment I drove off the lot I started experiencing problems. My brand new Honda was leaking oil! I took my car in three times because they could not find the problem, finally they replaced the oil pan gasket and it was fixed. The recall is the most recent problem and when I called they advised me that my vehicle is not safe to drive and to bring it in as soon as possible. I took my car in and was helped by Bill Petty who did a great job and I was satisfied with my service up to that point. I was given a rental vehicle due to the seriousness of the recall and was advised that once ALL parts were in I will get a call to bring the car in to have the service performed. To my surprise I received and email from Lori DE Marco that said to call her ASAP to schedule (the best day) for me to bring the car in. I called the next day and said that I can bring my car in a week since that’s when I was off work. Lori became irate and said that I was refusing to bring the car in for the recall and that my car rental will be discontinued IMMIDIATELY... I stated that that is not the case but she was persistent and said that I needed to bring my car in that week. She then transferred the call to her manager Luke Amman who was the WORST customer service experience that I have had in my life!! He attempted to Bully me in to bringing my car for the service on the day that best suited him. He then said that I had confirmed my appointment with him on a (recorded) phone line and that he would see me that they that he wanted to push on me! I stated back that on the so called (recorded) phone line I DO NOT confirm such appointment since I am at work and will not be able to meet. He then turned in to a three year old LITTLE BOY and started talking over me and said that the appointment was confirmed and that he will see me that day and proceeded to hang up the phone. I was very upset with this entire interaction and managed to call Honda Corp. directly. The customer service rep with Honda Corp. was embarrassed that I had to encounter such behavior and apologized for Luke and his childish behavior. She immediately opens a case with Honda and recommended I go to another Dealership to get the work performed. My car is 10 years old and I am in the market to buy a new one, but based on my past experience I WILL NOT buy a Honda and specifically will NEVER do business with Manly Honda in my life. I will also share this experience with as many people I can and caution them before making a purchase from Manly and go as far as to direct them to a better more reliable brand. I own a 2008 Ford and I have the opposite experience with them. There are NO recalls on the vehicle and service has been phenomenal, so my new car will most definitely be a FORD. More

Painless Purchase Purchasing our 2016 Pilot was an extremely easy, painless process. Jesse was able to locate the exact Pilot that we wanted within a day. When it was Purchasing our 2016 Pilot was an extremely easy, painless process. Jesse was able to locate the exact Pilot that we wanted within a day. When it was time to finalize the deal, Dave walked us through all of our addtional purchase options. Everything went smoothly and we were driving away in our new Pilot in less than 2 hours. More

Easy to work with Mark was a friendly and courteous salesman. He was not pushy or overbearing and let us make a decision on the car that was best for our needs. Mark was a friendly and courteous salesman. He was not pushy or overbearing and let us make a decision on the car that was best for our needs. More

Appreciation Was there to have a small repair.. It was an exceptionally busy day there...for which they didn,t seem entirely prepared..otherwise I would give them Was there to have a small repair.. It was an exceptionally busy day there...for which they didn,t seem entirely prepared..otherwise I would give them 5 stars instead of 4....took awhile to see an advisor, which almost made me late for work..I,d like to see some improvement in this area.. However, when I finally did see someone, Hirbin was very attentive and quick, and handled things superbly...so that was a big plus...as well as the explanation of the work, and a decent price.. Thank you. More

Nice and easy Very easy process, right price and great service. Please do update the internet automatic messages though when a client has committed to ordering a c Very easy process, right price and great service. Please do update the internet automatic messages though when a client has committed to ordering a car. More

Quick and easy! Doug helped me get into a car I love! He was patient while I looked at all the choices and made purchasing a CRV the best experience ever! I will reco Doug helped me get into a car I love! He was patient while I looked at all the choices and made purchasing a CRV the best experience ever! I will recommend Doug and Manly Honda to anyone who is ready to buy a car! More

Oil change and new battery Very good customer service advisor let me know when car was ready Irving was very friendly to me and my dog Jamie and shook my hand after service. I w Very good customer service advisor let me know when car was ready Irving was very friendly to me and my dog Jamie and shook my hand after service. I would always come back to Manly Honda More

Very satisfied I found the car I wanted and am very satisfied with the assistance I received from my salesman and everyone involved with the sale. Thank you! I found the car I wanted and am very satisfied with the assistance I received from my salesman and everyone involved with the sale. Thank you! More

Merrions Search for a Kid Car Had a surprising day, having come to look for ideas on used cars and ending up purchasing a new car. Process took a bit longer than I wanted to spend Had a surprising day, having come to look for ideas on used cars and ending up purchasing a new car. Process took a bit longer than I wanted to spend once we decided. Doug was great - patient and kept us moving on the decision. Thanks! More