Manly Honda

Amazing Saturday Service & Final Negotiation I barely made it to the dealership before my car completely died. With two children under 3 with me it was a stressful situation all around. The servi I barely made it to the dealership before my car completely died. With two children under 3 with me it was a stressful situation all around. The service department is not open on Saturday but they staff a service rep, thank goodness!!!! My sincere apologies for not remembering the service person's name but he was great! The team there on Saturday, July 23 really took care of a stressed out mommy. They started service paperwork, got me a rental car and even helped transfer car seats- THANK YOU!!! Everyone was so kind and helpful. Bill Robertson was our service rep for the actual repair work which turned out to be an alternator replacement. Bill is a GREAT example of what customer service means. Bill is able to see where the customer is coming from and do what it rakes to make it right. We specifically ask for Bill when we take our car in because we feel he will always do the right thing and guide us in the right direction. At the end of the day, hundreds to thousands of dollars later, we still feel ok because of the genuine service we receive. Don't go anywhere Bill!! ;) More

Awesome customer service Best customer service ever! Professional, Always goes out of the way to help, friendly, trustworthy. Highly recommend! Luke and team do an excellent Best customer service ever! Professional, Always goes out of the way to help, friendly, trustworthy. Highly recommend! Luke and team do an excellent job every time. More

Great Service and Great Help Sergio Brito Arreguin is a low key, class act that is totally committed to his customers, even after purchasing. Taking time out of his days off to as Sergio Brito Arreguin is a low key, class act that is totally committed to his customers, even after purchasing. Taking time out of his days off to assist with some of the minor repair issues where handled well and without issue. Thanks for a great experience! More

Trials and tribulations, but success at the end of the day. I had an emergency need for an oil change. I was at first told that I could not get it done until next week, but needed it before then. Parts sold m I had an emergency need for an oil change. I was at first told that I could not get it done until next week, but needed it before then. Parts sold me the oil and the filter, printed out the directions for how to change the oil and filter for the Insight Hybrid, and checked with an oil change company in Santa Rosa that could take me on a walk in basis the same day. Because during the last 10 years none of my Honda's have ever been serviced anywhere else, I was not completely happy with this outcome. I then went into the sales area and talked with Jeff (actually I suggested you not sell any more cars sine they were unable to service them). He helped me, called in Ted, who is always great to deal with, and together the had the service department use the oil that I had purchased and change the oil and filter and reset the proper indicators. So in the end, my faith in Manly Honda was restored. More

Scheduled service my appointment time was kept. Irv took notes of some additional items I needed addressed. While waiting for my service I met with Sean in sales and I my appointment time was kept. Irv took notes of some additional items I needed addressed. While waiting for my service I met with Sean in sales and I am all set to lease my next Honda. My car did not need any additional " surprise" work. The cost was reasonable. More

Ash P. Is the best salesman! We decided to start looking for a new car last weekend and dropped by Manly Honda. Ash P. Came out to talk with us. I told him I was just starting to We decided to start looking for a new car last weekend and dropped by Manly Honda. Ash P. Came out to talk with us. I told him I was just starting to look and had no intention of purchasing that day. Well, after looking at several cars, I was ready to leave then saw a used Toyota Highlander. I've always wanted one but didn't want to spend a lot of $$ for a new one. Ash talked me into test driving it and I was hooked...spent the next couple hours writing up the deal. I am one happy lady. Thanks for being patient with me Ash, I love my new car! More

The Best Customer Service Thank you Milan for referring us to Chris. He was helpful in every way and had a nice personality. Excellent customer service Chris hats off to you fo Thank you Milan for referring us to Chris. He was helpful in every way and had a nice personality. Excellent customer service Chris hats off to you for your kind assistance. We would highly recommend him to any of our friends or family that would like to purchase a car. Offered helpful tips and advice,we are very grateful for all you did for us. Thank you Manly Honda. More

Excellent Experience!!! I am so glad we went to Manly Honda to help my daughter buy her first car. We went through CarsDirect and Manly Honda was the dealership that gave us I am so glad we went to Manly Honda to help my daughter buy her first car. We went through CarsDirect and Manly Honda was the dealership that gave us THE BEST online price and they stuck to it when we test drove the car! We worked with Milan Kangrga and he provided superb customer service throughout the entire sales experience. He even sat with my daughter in the car and went through all of the set up as far as the blue tooth, etc...I will certainly return when I want to purchase another vehicle. Even though I have a Honda dealership in my county, I'll make the 25 mile drive to Manly Honda! More

Someone goofed, but handled perfectly by Irv! I walked in to Service understanding that I had a 9am appointment --- however, somehow it never got put into the appointment system. The customer ser I walked in to Service understanding that I had a 9am appointment --- however, somehow it never got put into the appointment system. The customer service person asked me to have a seat and she would see what she could do---within 10 minutes I was greeted by Irving, who squeezed me into the schedule and handled getting my regular and safety recall. It's what I call going the max for the customer. Irving has a calming approach and clearly explained the service and timing. More

Timely repair I bought a new Honda Pilot in 2004 and have never considered taking it anywhere but Manly Honda. They have always treated me fairly and in a timely m I bought a new Honda Pilot in 2004 and have never considered taking it anywhere but Manly Honda. They have always treated me fairly and in a timely manner. I recently had a flat tire (actually 2 flat tires as the spare was also flat), had it towed to the dealership after hours, fixed and on my way the next day. Bill Petty was great ! Helpful and knowledgeable. More