Manly Honda

I bought a car Our salesperson was great - Julie is super friendly and accomodating. We felt that she really wanted to make us happy but had to overcome other obstac Our salesperson was great - Julie is super friendly and accomodating. We felt that she really wanted to make us happy but had to overcome other obstacles to get through the sale. The car we were interseted in had not been through a safety check and had some scratches that needed to be touched up. These meant that we were not able to go take the car home, but had to do all paperwork to finish deal ahead of time. This made us feel a littl euneasy as we didnt know if paying for soemthing that had not been checked was a good idea - however we put a clause into bill of sale and felt that protected us in the case of unsatisfactory results. Julie guided us through this process and explained items and turned us over to finance. This was about 1.5 hours from arrival to getting turned over to finance, our time with Finance where we reviewed and signed the remainder of documentation was about half an hour. I am not sure if purchasing a car is always a long process, the staff we interacted with were pleasant but the process seemed to take a very long time to go through. We came to see one car, test drove and agreed we wanted to move forward with our first half hour in the building, then spend an additional two hours signing papers. We felt the price was fair and did not negotiate lower terms, so we are unsure of why from the initial sit down to finance took 1.5 hours. The atmosphere and service of staff was great, but there needs to be a streamlined way of getting from agreement through sale - especially when clients are not negotiating price and have excellent credit. There is no way that signing the small stack of agreements should have taken that long. We felt like there was a lot of spacing between documents being handed to us to sign, then those being taken back and reviewed, then another paper, then review with upper management. This is no reflection of our salesperson as they are required to do this process, but we felt like there was a lot of back and forth that could be streamlined. Overall, Julie is a great salesperson, the Manly staff were very helpful in explanations and we are happy to have the car after additional back and forth with getting scratches fixed and safety check completed. Out of the 7 dealerships we visited in the last two weeks, this had the best atmosphere and the staff were not pushy but offered their knowledge and help readily. More

Great service Friendly and quality service done. I got the Zurk shield done on my leather interior and my exterior paint. I also had my windows tinted. They did fab Friendly and quality service done. I got the Zurk shield done on my leather interior and my exterior paint. I also had my windows tinted. They did fabulous work. I was happy to get a loaner car as well. Thank you Honda!!👍 More

Mistake handled immediately after negative review After writing the previous negative review, our issue was handled immediately. This is not my favorite method of accomplishing something, but it worke After writing the previous negative review, our issue was handled immediately. This is not my favorite method of accomplishing something, but it worked nonetheless. I'm not sure why it took so long in the first place, but everyone makes a mistake once in a while. The important thing is that the mistake was acknowledged and handled in a prompt and friendly manner. Beejan personally called my husband to apologize and sent a letter of apology to both of us. He also included a couple of "free oil change" cards. Manly Honda does care about its customers after all, and because of the way they took care of things for us, my husband and I will definitely consider another purchase from them. More

Another great experience with Manly Honda Service! I have always found Manly Honda Service to be exceptional. And this time was no exception. The charges for both the parts and the labor were quite r I have always found Manly Honda Service to be exceptional. And this time was no exception. The charges for both the parts and the labor were quite reasonable. More

Worse auto service ever. Oh want me to rate your business after getting an oil change but got more than I needed?? Oh sure, after getting that oil change I also got my drivers Oh want me to rate your business after getting an oil change but got more than I needed?? Oh sure, after getting that oil change I also got my drivers door messed up, got a bent on the front fender,and a dent on the door. I went back and see how this happened and how to fix it but what I got was a, "willing to let me see the surveliiance camera" [said the so called auto service advisor Santiago] and then all of a sudden I couldnt anymore [decision made by one of the manager there that did not introduce himself and had no customer experience with his hands curled up looking like he's ready to punch someone] and most importantly No Apology or whatsoever from NO ONE TILL MY BOYFRIEND HAD TO TAKE TIME OFF FROM WORK TO TELL your service adviosr Santiago to apologize to me? Yeah right. No thanks. Never coming back here anymore again. So all in all, my experience at Manly Auto Service was the worse I've ever had in my life. Thanks but, No thanks. More

Great Service Service Advisor, Bill Petty, listened to my concerns and checked each one. He explained what was found and how they corrected the problem. He polite Service Advisor, Bill Petty, listened to my concerns and checked each one. He explained what was found and how they corrected the problem. He polite and professional. I will return. More

Couldn't have asked for better service!! We bought out Honda Odyssey here 16 years ago and finally decided that it was time for an upgrade. The service here was amazing. My wife hates car sho We bought out Honda Odyssey here 16 years ago and finally decided that it was time for an upgrade. The service here was amazing. My wife hates car shopping and I practically had to drag her to the dealership but Jesse made the whole process very pleasant. Jesse went out of his way to put my wife at ease and even found the right color that we wanted. We couldn't be happier with out new CRV!!! More

Lauren is a Rock Star! My wife and I came in, to purchase a minivan. We were stressed out before we even arrived. We both hate hard sells and pushy salespeople. We knew what My wife and I came in, to purchase a minivan. We were stressed out before we even arrived. We both hate hard sells and pushy salespeople. We knew what we were interested in and what we weren't. Lauren Knowles met us inside and immediately put us at ease. She asked questions and listened to our answers. She helped us to pinpoint exactly what was in our price range, as well as our interest group. She showed u only the vehicles that we were interested in, and didn't waste our time with dozens of options that were not within our identified parameters. She answered all our questions and helped us to finalize our choice. We drove off the lot in our new (to us) Sienna. Our only complaint was the time that we had to wait, to see the financial specialist. Lauren repeatedly checked in with us, while we waited, and kept us informed. The wait had nothing to do with her efficiency. She was awesome and we can't recommend her, enough. More

Third excellent experience at Manly Honda Recently, we purchased our third Honda from the Manly dealership and were delighted to have Jesse Bower as our salesperson for all three purchases. He Recently, we purchased our third Honda from the Manly dealership and were delighted to have Jesse Bower as our salesperson for all three purchases. He was pleasant, knowledgeable, patient, and not high-pressure. We got exactly the car we wanted (CR-V AWD) and enjoyed working with Jesse; we would recommend him to anyone looking for a new or used automobile. More