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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,672 Reviews
Call Service Center (707) 542-5377

7,672 Reviews of Manly Honda - Service Center

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June 16, 2022

Was given some wrong information the first visit but then Brian from the service department turned my attitude around was very courteous and helpful answered all my questions and helped me get into a rental More

by IMENDOZA0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorsey
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June 16, 2022

The service people were wonderful. I felt like they cared. My car was taken care of in a timely manner. More

by LATIZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 16, 2022

They were very helpful. The dealership was clean. The inside of the car was not vacuumed or wiped down More

by TEDWKWALSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Comini
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Jun 16, 2022 -

Manly Honda responded

Hi TEDWKWALSH, Thank you for being the best part of Manly Honda and for allowing us to be of service! We apologize that we did not vacuum and wipe down the inside. Please let me know what works best for you to get that taken care of! We look forward to your next service visit! Warm regards, Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

June 15, 2022

Quick and easy check in and check out for specific car that was in for service. Received helpful information regarding a second car’s maintenance. The second car is waiting for parts but estimated time to More

by SLLACSSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorsey
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Jun 16, 2022 -

Manly Honda responded

Hi SLLACSSR, We appreciate you and your business. However, we strive to provide a five-star experience, and we did not. Can I please get your phone number or even the work order I can reference? Love to look into the parts estimate for you and provide an estimated time. Have an excellent rest of the week, and thank you for being the best part of Manly Honda! Warm regards, Jose Rocha Service Drive Manager 707 535 1163 - jrocha829@manlyauto.com

June 15, 2022

I felt like was professionally scammed by charging me $133.00 just by making sure that fuel cap clicks several times when I’m putting it back as a diagnostic. I waited for two hours without any major par More

by ROYAL_BLUE888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Timms
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Jun 16, 2022 -

Manly Honda responded

Hi ROYAL_BLUE888, Thank you for being the best part of Manly Honda! We strive to provide you with a five-star experience, and we did not. Can I please get a phone number or work order to reference associated with your service account. Again, I look forward to helping and seeing what I can do to earn five stars. Warm regards, Jose Rocha Jr Service Drive Manager. 707 535 1163 - jrocha@manlyauto.com

Jun 20, 2022 -

ROYAL_BLUE888 responded

Hope you’ll do something about it , thanks

Jun 22, 2022 -

Manly Honda responded

Can you please provide us with the phone number we have your service profile set up with? Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

Jul 02, 2022 -

ROYAL_BLUE888 responded

Customer # 224016 unit# 0001

June 15, 2022

Fast service, I got my car back that afternoon I really appreciated that. Thank you More

by SMILESALOT117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Timms, Susan Geasland
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June 15, 2022

Easy to schedule and great attention to detail. Helpful team. Good service. Will miss them when I move away! More

by LAUNCHMYDREAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
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June 15, 2022

Had to bring in my HRV for a recall and Shyla made it really easy and less confusing. Even getting the car serviced for an oil change is great at this location. They are quick considering the volume of c More

by MALDO.MICHELLE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2022

Tbh took too long to get my car. There was lack of communication. Couldn’t cover with a rental for something that was t my fault More

by GIOVANNIDELEON4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Dorsey
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Jun 16, 2022 -

Manly Honda responded

HI GIOVANNIEDELEON4444, Thank you for choosing Manly Honda for your service needs! Can I please get your phone number or work order associated with your service profile? Although we strive to provide you with a five-star experience, I see we did not. I look forward to helping out and getting valuable feedback. Thank you for being the best part of Manly Honda! Thank you, Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

June 13, 2022

Easy servicing. Always kept me informed throughout my service. No surprises. Very friendly and courteous staff. More

by drewmadaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorsey
Report | Print
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