Manly Honda - Service Center

Brought my car in to have an “emissions” warning sign checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the car looked worst than before as it had water marks and dust all over it which showed the person who had taken my order. Also, my tires had not been rotated. I know this because my two tires on the right side of my car have scratches on the rim and they were still on the right-side when the car was delivered. Lastly, I checked my oil gauge and it showed 60% -- even though the oil had just supposedly been changed. It should have read 100%. This does not engender customer satisfaction, trust, or loyalty. Who sees to it that what was promised was done? The woman who attempted to show me where my car was parked just clicked my key to get the car horn to sound and fix its location. Having done this, she gave me the key and went back to her station. Had anyone bothered to look at the car they would have seen that it was quite dirty. Who has the responsibility of checking the items on the worksheet were completed? Again, the oil gauge on the panel is not hard to find. And if for some reason the pit crew judged that my tires did not need to be rotated that judgment should have been conveyed. You can guess how I rated service received and what my recommendations would be for others. I am not inclined to use these services again. This sentiment does not apply to the sales department where I have gotten good deals over the years. More

Poor communication, lack of respect, poor listening skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my experience contact the branch manager, he received an email from me explaining everything. More

Great service from Jose. Even though they were short on staff they managed to wash the car too. My drop-off and pick-up from home worked out very well. Thank you. staff they managed to wash the car too. My drop-off and pick-up from home worked out very well. Thank you. More

Our car broke down while we were away from home. Jose and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the re and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the repair process progressed, and Susan went out of her way to set us up with a car that met our needs (and even made sure we didn't leave our personal items behind as our car was repaired). Shyla was also kind and patient when arranging a rental car for us. Many thanks. More

Muy bueno me encanto el servicio de honda volveré de nuevo para mi siguiente servicios gracias por la ayuda a todos los que trabajan allí nuevo para mi siguiente servicios gracias por la ayuda a todos los que trabajan allí More

Excellent service , helpful employees understand the need what to do . Mostly I like Ron the way he handle customer. He help me behind the late hours too. Love this guy. need what to do . Mostly I like Ron the way he handle customer. He help me behind the late hours too. Love this guy. More

Ron was very helpful and informative about my brake repair. He was able to give me a good price and a speedy repair. Thank you. repair. He was able to give me a good price and a speedy repair. Thank you. More

I brought my car in for an oil change. I had a service plan and although it took some time to locate, everything went smoothly. Because of the confusion, I was jot charges the tire rotation fee when I cam plan and although it took some time to locate, everything went smoothly. Because of the confusion, I was jot charges the tire rotation fee when I came to get my c at. That was very appreciated. They even washed my car. Outstanding customer service!!! More

Completed our 5K initial service in under 2 hours. Service advisor provided clear information and the cost was minimal. Vehicle was cleaned and settings maintained. Service advisor provided clear information and the cost was minimal. Vehicle was cleaned and settings maintained. More

Mike was very efficient and answered all my questions in full. Actual time to service the vehicle was less than Mike had estimated so kudos to the service tech whom I never got to meet or thank. full. Actual time to service the vehicle was less than Mike had estimated so kudos to the service tech whom I never got to meet or thank. More