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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,703 Reviews
Call Service Center (707) 542-5377

7,703 Reviews of Manly Honda - Service Center

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January 16, 2024

I call them leave a voicemail, never heard back. We got quote a for a part and I call with a question, I think is a mistake, never heard back. More

by m_antoniosz
Recommend Dealer
No
Employees Worked With
Carlos Martinez, Carlos Martinez
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Jan 16, 2024 -

Manly Honda responded

m_antoniosz, Thank you for being the best part of Manly Honda. My name is Jose Rocha, Customer Experience Manager, and I want to help with your request and better understand where we failed. Can I please get your phone number or email address we have on file? This is not acceptable. And I apologize for the headache this has caused. My number is 707.535.1163, or by email at: jrocha@manlyauto.com

January 15, 2024

Carlos was great. I bet I've received a dozen texts to rate your company. That feels like harassment More

by RICH69
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez, Carlos Martinez
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January 15, 2024

My care was sitting ready for over an hour until someone can to get me. Ended up being 3 hours for a scheduled maintenance More

by tmastricola64
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashby
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January 15, 2024

Quick, professional and courteous. Everyone was great from driving up to leaving out the lot. More

by CHASREDD
Recommend Dealer
Yes
Employees Worked With
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lorence
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January 15, 2024

It was a great experience. Made up for the horrible experience I had the time before More

by DMOLLES0504
Recommend Dealer
Yes
Employees Worked With
Scott Hess
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January 15, 2024

Friendly, prompt, easy & convenient I wish I could remember who I worked with. She was fantastic! More

by SKATINLISA
Recommend Dealer
Yes
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January 14, 2024

Respectful, patient, knowledgeable, kind. They took the time to explain what was wrong what would be done. The mechanic sent me a video of what he took care of. That was interesting. More

by NORA.GIBBS
Recommend Dealer
Yes
Employees Worked With
Jordan Rheude, Jordan Rheude
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January 14, 2024

Great! My appt was quick and there was great communication. Ugh! That's annoying to ask for more words. More

by EEC21
Recommend Dealer
Yes
Employees Worked With
Jordan Rheude, Jordan Rheude
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January 14, 2024

Great customer service Great customer service , direct with explaining stuff and helping me understand and how to address the issue. More

by JONATHAN0113.JG
Recommend Dealer
Yes
Employees Worked With
Lucia
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January 14, 2024

I waited over 3 hours for a checkup - cars that came after me were handled before me No update or communication in between - low energy of the whole place - taking us, customers for granted More

by Satnarayan
Recommend Dealer
No
Employees Worked With
Amy Carpenter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Carpenter
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Jan 15, 2024 -

Manly Honda responded

Hi Satnarayan, My name is Jose Rocha customer experience manager I can be reached at 707-535-1163 or jrocha@manlyauto.com. apologies that we didn't provide excellent service I can't find a profile with your username can I please get your phone number we use I like to call you tomorrow and get more details on how we can improve..! We value you and your business. Best Your manly Honda Service team

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