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Hiram Lopez
Hiram Lopez at Manly Honda

Hiram Lopez

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
81 Reviews
4.5

81 Reviews

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81 Reviews of Hiram Lopez

June 25, 2026

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Employee Rating

Customer service was good! Spacious lounge and waiting time wasn't too long for my car to be ready for pickup! More

by VILIAME.TELA
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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June 25, 2026

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Everyone is always welcoming and nice Very professional and lets me know exactly what is going to happen and keeps me updated through the appointment More

by TAMIFULTON64
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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June 13, 2026

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It feels like it took extremely long for me to get my warranty work started. I was there 2 days, 4 hrs each day. Timing may have been off. It was also more difficult than necessary to get a loaner car. More

by RENATAFOUCRE
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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June 04, 2026

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Quick and easy check in and out excellent customer service care would definitely recommend Fantastic work More

by SWEETSWEETPEACH127
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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Jun 04, 2026

Manly Honda responded

Thank you for being our customer and for sharing feedback - We value and appreciate you and your business! Best, Your Manly Honda Team

Jun 04, 2026

SWEETSWEETPEACH127 responded

Excelente customer service quick and easy answered all my questions and concerns. Would definitely recommend

May 26, 2026

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Honda missed a detail the first time around but were very responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailin More

by RICK EVANS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

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May 26, 2026

Manly Honda responded

HI Rick, Thank you for taking the time to share this feedback. I am incredibly sorry for the frustration and inconvenience this situation has caused you and your daughter. Driving back and forth multiple times over a single issue, especially after investing $2,000 in maintenance, is completely unacceptable, and I fully understand your disappointment. Our goal is to handle every concern thoroughly the first time, and it is clear we missed the mark here with both our communication regarding the TPMS system and our attention to detail with the promised car wash. We deeply value your business, and we don't want to lose you as a customer. My name is Jose Rocha, Customer Experience Manager, and I want to make this right for you. Could you please share the best phone number to reach you at, or your 6-digit repair order number? I would like to personally look into your invoice, speak with the advisor involved, and figure out how we can resolve this incomplete work for you. Warmest regards, Jose Rocha 707-535-1163 jrocha@manlyauto.com

May 26, 2026

Manly Honda responded

Hi Rick Evans, I am so sorry we missed the tire pressure light and the car wash during your daughter's initial visit, especially after you trusted us with a major $2,000 service. That is completely unacceptable, and I understand why you're disappointed with the incomplete work and the back-and-forth driving. We truly value your business and don't want to lose you as a customer. Our Service Drive Manager would like to speak with you directly to handle this and make things right. Can I please get the six-digit work order on top of your receipts and/or your best contact number? I'm in the office the rest of the week, after 9 am and until 5:30 pm. Thank you for being the best part of Manly Honda. Best, Jose Rocha Service Drive Manager 707-535-1163 jrocha@manlyauto.com

May 13, 2026

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Manly understands the meaning of customer service, and they excel in all aspects customer care. More

by RICH98
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Recommend Dealer
Yes

Other Employees Tagged: Dave Sambad, Jesse Broadway, Hugo Mendez, Sonia Abukweik, Jay Emery

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May 26, 2026

Manly Honda responded

Thank you for the feedback! We appreciate your business and are glad to have you as a customer. Your Manly Honda Team

May 12, 2026

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Carlo V. Never failed to impress me and meeting my car needs whenever I come and visit for service. He’s very transparent, kind, and caring that’s is why he d More

by Bunny516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Rice, Daniela Velazquez Martinez, Carlo Verde, Brittany Dunn

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May 26, 2026

Manly Honda responded

Thank you for the feedback! We appreciate your business and are glad to have you as a customer. Your Manly Honda Team

May 10, 2026

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No Everybody was friendly and the work was done well. Nothing left to say, sorry. More

by Cheriejacobson333
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

April 30, 2026

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Si me gusta la atencion de los empleados como hacen su trabajo muy satisfecha con su servicio More

by MARITE411
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

April 30, 2026

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Employee Rating

Easy to reach someone, quick & reliable service, Hiram very pleasant to work with, will come again for next maintenance More

by jm_olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonia Abukweik

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

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