John Lorence
John Lorence at Manly Honda

John Lorence

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
76 Reviews
4.5

76 Reviews

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76 Reviews of John Lorence

June 24, 2026

Dealership Rating
Employee Rating

Quick straightforward appreciated the shuttle in the Lyft/uber The member who I dealt with at the counter was courteous. I appreciated that I was able to adjust the timing of the shuttle at the end of t More

by DOCTARASCOTT
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

June 17, 2026

Dealership Rating
Employee Rating

Carlo Verde and John Lorence are the two people I most prefer to deal with. They match my personality. Love the dealership. More

by JWPHOTO2020
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

June 06, 2026

Dealership Rating
Employee Rating

I am satisfied with their service. The agent who helped me was kind and professional. My car was serviced and washed ion a short time and I received a video of my car while it was bein More

by KATHYSARRAF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Lumibao, Ted Krupinsky , Geralyn Hayes Forghani

Jun 10, 2026

Manly Honda responded

Thank you for being our customer and for sharing feedback - it means a lot. Until next time. Your Manly Honda Team!

May 20, 2026

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I have gotten good service from this dealership and their service department for years. I can even watch the technician service my vehicle in real time. Top class technicians, top notch dealership and servic More

by DGBOITOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

March 28, 2026

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Employee Rating

Scheduling service appointment was easy. Drop off and pick up of vehicle was easy and effortless. More

by LETICIA.SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniela Velazquez Martinez

Apr 01, 2026

Manly Honda responded

Thank you for taking a moment to share your experience. We truly appreciate your feedback and your business. We look forward to seeing you again! Best, Your Manly Honda Team

March 25, 2026

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Employee Rating

Great friendly service, John is the best! My 6th Manly Honda, wouldn't go anywhere else! More

by MDFLAD
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Apr 01, 2026

Manly Honda responded

Thank you for your feedback. We truly appreciate you taking the time to share your experience. Until next time! Best, Your Manly Honda Team

March 13, 2026

Dealership Rating
Employee Rating

Had me do 3 different appointments for the same recall Wood like a free oil change for the time and money wasted More

by LALO3113
Recommend Dealer
No

Other Employees Tagged: John Lorence

Mar 14, 2026

Manly Honda responded

Hi LALAO3113, Thank you for bringing this to our attention, and I’m sorry for the inconvenience you experienced. We certainly understand how frustrating multiple appointments for the same recall can be. If you’re open to it, I’d really appreciate the chance to speak with you and learn a bit more about what happened so we can work toward making things right. Could you please share the best contact number to reach you? I’d be happy to give you a call. Thank you again for your feedback and for allowing us to improve. Best, José Rocha Customer Experience Manager Manly Honda 707-535-1163 jrocha@manlyauto.com

March 12, 2026

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Employee Rating

Quick thorough and efficient John and the dealership were able to complete my request in a quick timely manner More

by DELARIOKATIE
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Mar 12, 2026

Manly Honda responded

Thank you for taking the time to share your feedback. We truly value and appreciate you, and we’re grateful you chose Manly Honda. Until next time! Best, Your Manly Honda Team!

March 10, 2026

Dealership Rating
Employee Rating

Courteous prompt and friendly helpful and timely They provided prompt service and my car was ready within the parameters they promised. More

by LBACCICM
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Mar 12, 2026

Manly Honda responded

Thank you for taking the time to share your feedback. We truly value your business and are grateful you chose Manly Honda. We look forward to seeing you again next time! Best, Your Manly Honda!

February 23, 2026

Dealership Rating
Employee Rating

It was just change of oil service. No complaints and above all I am happy because it was done in short time. More

by JPROMIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Manly Honda responded

Thank you for the five-star review! We value and appreciate you and your business! Jose Rocha Customer Experience Manager Manly Honda 707-535-1163 jrocha@manlyauto.com

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