30 Reviews
Write a Review30 Reviews of John Lorence
March 21, 2024
Great people, always very helpful They are always very efficient and explain everything. Quick turnaround, and I thought the video of the tech working on my car was great. efficient and explain everything. Quick turnaround, and I thought the video of the tech working on my car was great. More
Other Employees Tagged: John Lorence
March 08, 2024
John told me that it would take at least two and a half months before I received my car due to the parts being on back order. He approximated the cost to be approximately $2,000. He also charged me $240.00 months before I received my car due to the parts being on back order. He approximated the cost to be approximately $2,000. He also charged me $240.00 for the diagnosis without even telling me about this charge before I picked up the car. Intuitively I believed that there was something very wrong about the entire business transaction. So I called another dealership. In comparison Hansel Honda was able to get the parts, and repair my cat, did not charge me anything for their diagnosis and honored my extended warranty. I will never return to Manly Honda and I am in the process of writing a letter to the general manager as well as the Better Business Bureau to make a formal complaint and to give a poor review. More
Other Employees Tagged: John Lorence
January 17, 2024
Efficient and good customer service Timely repair, called when the car was done, loved the video summary of the work that got done, very transparent when the car was done, loved the video summary of the work that got done, very transparent More
Other Employees Tagged: John Lorence