Manly Honda - Service Center

Always excellent service. My service advisor, Bill Robertson, is always very helpful and knows everything about my car so he can make great recommendations for services needed My service advisor, Bill Robertson, is always very helpful and knows everything about my car so he can make great recommendations for services needed now. More

Worked with me on tricky diagnosis Brought my Odyssey in because the power window had been stopping before it went all the way down. However, it wasn't happening consistently. After Brought my Odyssey in because the power window had been stopping before it went all the way down. However, it wasn't happening consistently. After explaining the situation, Joseph assured me that he would work with me on this issue and if it didn't happen in the shop, we would explore all options. Fortunately it did demonstrate the behavior and all is well. Jennifer also helped me out with a loaner car that had room for two carseats. She and Joseph were outstanding. More

Always high quality service. I’ve been going to this service center since 2003. Experience really matters. I don’t appreciate the minimum word requirement for this section. Won I’ve been going to this service center since 2003. Experience really matters. I don’t appreciate the minimum word requirement for this section. Won’t complete a survey that does this again. More

The recall went very smoothly I took my car in for the second time for a recall 2019 CRV. The service center employees were great as was the person who provided me with the loaner I took my car in for the second time for a recall 2019 CRV. The service center employees were great as was the person who provided me with the loaner More

Horrible service I dropped off my car at 11 AM for a specific service. I didn’t receive a call or email from them on any updates about my car. I went in at 4:20 the I dropped off my car at 11 AM for a specific service. I didn’t receive a call or email from them on any updates about my car. I went in at 4:20 the lady them then told me they couldn’t do the complementary oil service which I was OK with I told them I could just take it without that being done. As I was going to pay the lady told me there was a zero balance I then asked what about the specific service I took my car there for and she told me that they forgot to do it. I left my car there for over five hours for absolutely nothing to be done. I have never been to a company so unprofessional that they forgot to do the service which I scheduled the appointment for. So not only did they not do it they couldn’t care less that I was frustrated about it and booked my appointment multiple weeks ahead of time as it was my only day available to do it. I would never recommend this company and I already have a service appointment booked at another honda dealer More

Very professional and very complete Everything was explained to me in detail and in very understandable terms. I knew exactly that what was being done was necessary and all of the option Everything was explained to me in detail and in very understandable terms. I knew exactly that what was being done was necessary and all of the options were presented to me along with the costs. I think the two key descriptors here would be HONESTY on the part of Manly and TRUST on my part. BTW, Mark Winkler earned the same trust that I would have for my physician - nothing short of great. Of course, his SF Giants shirt had no impact on my comments (maybe). More

Bill Robertson is excellent brought car in for 8000 mile service. Was told half way thru service that I had a bad tire and then waited longer than the hour and half I was initial brought car in for 8000 mile service. Was told half way thru service that I had a bad tire and then waited longer than the hour and half I was initially told to replace the tires. More

Amazing customer service My tire blew on the freeway Sunday night and Jose Roche assisted me quickly on Monday ordering new tires. He arranged for Mandi to meet me early Tuesd My tire blew on the freeway Sunday night and Jose Roche assisted me quickly on Monday ordering new tires. He arranged for Mandi to meet me early Tuesday AM so I wouldn't have to Cancel my appointments. Jose had all my paperwork ready to go to get me in and out. Thank you! Mandi and Jennifer provided amazing service. I was was pushed for time and because Jose had communicated the evening before, Mandi walked me over to Jennifer who quickly processed the rental paperwork. Thanks to them, I was 30 mins early. Thank you all for the amazing customer service. More

EFFICIENT Manly Honda is a large dealership and i could be a very daunting task to visit for service, but somehow the organization and helpfulness of the peopl Manly Honda is a large dealership and i could be a very daunting task to visit for service, but somehow the organization and helpfulness of the people make it an efficient and smooth experience. More

Compassionate, patient, helpful I felt like everyone one in the room was willing to help. Service reps went out of their way to help me. Felt like an honest environment. I felt like everyone one in the room was willing to help. Service reps went out of their way to help me. Felt like an honest environment. More