Manly Honda - Service Center

Loaner car service/ predrop off the tapping in my new engine got worse and I couldn’t wait for my appointment. so I needed to drop the car off so I wouldn’t do anymore damage and my the tapping in my new engine got worse and I couldn’t wait for my appointment. so I needed to drop the car off so I wouldn’t do anymore damage and my experience was very good with check in. Then I asked for a loaner car and I got heated when my insurance info had expired and I couldn’t find my new insurance info. She was so polite and understood my frustration that I couldn’t find my info and that my new engine has so many problems in the nine months I had it in my car. More

Oil change Very clear on what had to be done also the work on the front grill how much and how long it would take. Bill is very good at what he does Very clear on what had to be done also the work on the front grill how much and how long it would take. Bill is very good at what he does More

Great Service - Customer for a few years I've been a customer for a few years now, bringing my HR-V in to get services and fixes. They are good with their pricing and great with their custome I've been a customer for a few years now, bringing my HR-V in to get services and fixes. They are good with their pricing and great with their customer service. They are quick to respond and answer any questions, and there's been a few people I've dealt with and they are all pretty great. Not much to say in the negative besides cars and their parts are expensive but it's not their fault, because I've shopped around and they're pretty competitive. More

Excellent Customer Service I have been a customer at Manly Honda since 2003, having purchased 4 vehicles since that time. The waiting area is always clean and the staff very fri I have been a customer at Manly Honda since 2003, having purchased 4 vehicles since that time. The waiting area is always clean and the staff very friendly. I came in to have some vehicle warranty work completed and was extremely pleased to work with Dave Ashby again. Over the years he has always been consistent, friendly, honest and a wealth of information. This experience resulted in the use of a loaner vehicle and Jennifer C. was able to facilitate that process for me in record time. In a few short minutes she had the paperwork complete and was showing me the features I needed to be aware of in the new Honda Pilot she set aside for me. The professional efficiency these people demonstrated enabled me to salvage a really busy morning. More

Beyond Excellent! Great listening, superb customer service We needed a complex preventive maintenance repair for our Honda Pilot at 120,000 and had gotten bids from other dealers for the same service. Jose Roc We needed a complex preventive maintenance repair for our Honda Pilot at 120,000 and had gotten bids from other dealers for the same service. Jose Rocha at Manley Honda took the time to listen to the history of repairs already received at a dealership in Seattle and was careful to include only those repairs not yet done from the partially completed 105K maintenance profile. We appreciated his willingness to let us challenge the standard list and identify that which was need and that which we did not need to be charged for. We also needed 4 new Michelin tires, and they gave us a very good deal that beat the discount tire stores we had done price checks with. We have recently moved to the area and NO QUESTION, Manly will be our home dealership choice. Thanks for the great customer service, timely completion of all needed work. We will be back! More

Fog light replacement Had great service form Bill Robertson, Service Advisor and Jennifer Crouch, Rental Desk. I had a late afternoon appointment for a fog light replaceme Had great service form Bill Robertson, Service Advisor and Jennifer Crouch, Rental Desk. I had a late afternoon appointment for a fog light replacement, and three was not enough time to complete the job that day. So, Mr Robertson offered to loan me an auto overnight at no charge so I would not have to bring my car back the next day. This was much appreciated. Bill has been, and will continue to be, my preferred Service Advisor. Jennifer handled my car rental. She handled the transaction professionally, courteously and swiftly. Had another positive experience at Manly Honda in Santa Rosa. More

Short visit for airbag recall They checked several items with recommendations, cost in addition to what I came for such as tire condition/wear, battery, air filter, cabin filter, They checked several items with recommendations, cost in addition to what I came for such as tire condition/wear, battery, air filter, cabin filter, and wheel alignment. More

Great customer service all around A back window on my Pilot was stuck down and was driving me crazy. They got me in the morning after I called and set me up with a CRV rental since I A back window on my Pilot was stuck down and was driving me crazy. They got me in the morning after I called and set me up with a CRV rental since I am thinking about buying one. Everyone, including Bill and Jennifer, made it a good experience. The window was fixed in a day. More

Prompt and courteous Purchased a 2018 Accord Touring Sedan from Manly Honda in December 2017. A pleasant buying experience. Very happy with the car, but it developed a mys Purchased a 2018 Accord Touring Sedan from Manly Honda in December 2017. A pleasant buying experience. Very happy with the car, but it developed a mysterious rattle in the right rear after about a year. I suspected something in the undercarriage, but the dealer diagnosed it as a warped parcel shelf contacting the rear window. In two days, Manly replaced the parcel shelf under warranty, and let me have a new Accord as a loaner, all at no charge. Excellent customer service. More

Excellent, friendly service Jennifer C. was so attentive to my situation and made me feel very comfortable. She helped me choose the right rental car and gave me a hands on tutor Jennifer C. was so attentive to my situation and made me feel very comfortable. She helped me choose the right rental car and gave me a hands on tutorial in such a friendly manner. She is one in a million! Many thanks- your fan forever, Kathy More