Manly Honda - Service Center

Welcome Home It takes time adjusting to a new place far away from home. There is even some degree of homesickness when it comes to car service. Familiar faces are It takes time adjusting to a new place far away from home. There is even some degree of homesickness when it comes to car service. Familiar faces are left behind and expectations are high. Luckily, the team at Manly Honda really put up the “welcome home” sign. I worked with Bill. His friendly attitude really made me feel welcomed at the Honda. The level of service and sterling professionalism exceeded my expectations. All work was completed in a timely manner and thoroughly explained. This alone earns high marks. What raised the bar to the level of excellence was The Hero Program. As a veteran myself, finding my place amongst fellow service members, first responders, and supporters lets me know that I am not alone in this new town. I am home. Bill and the entire staff team at Manly Honda are outstanding. I hope the Hero Program continues to grow. More so, I encourage anyone looking for quality car service to give Manly Honda a try. Here, you are always welcomed. More

Great care Manly service has been taking care of my Honda’s for the past 15 years. They do a fine job and are very knowledgeable. Friendly staff. Manly service has been taking care of my Honda’s for the past 15 years. They do a fine job and are very knowledgeable. Friendly staff. More

Scheduled Maintenance My car was ready when promised. The staff was friendly and efficient. Waiting area was bright and cheerful. The shuttle will take you home (or to t My car was ready when promised. The staff was friendly and efficient. Waiting area was bright and cheerful. The shuttle will take you home (or to the mall, a theater, etc.) and also pick you up to retrieve your car. More

Friendly, timely service Bill Petty was an excellent service advisor, guiding me thru some extensive repairs on my car, with may safety obviously in mind. I also appreciated t Bill Petty was an excellent service advisor, guiding me thru some extensive repairs on my car, with may safety obviously in mind. I also appreciated the loaner car. More

great service! Second time I've had a scheduled maintenance of my Honda. Carlos waited on me both times. He's very professional and thorough. Very happy with my s Second time I've had a scheduled maintenance of my Honda. Carlos waited on me both times. He's very professional and thorough. Very happy with my service experiences at Manly thus far.. More

Noticeable change in quality of service From check-in through receiving my car back, the service at Manly Honda has definitely improved since my last visit. My car was first vacuumed, then c From check-in through receiving my car back, the service at Manly Honda has definitely improved since my last visit. My car was first vacuumed, then checked in by a very friendly service writer, who then passed me on to a customer handler who guided me to an expanse waiting area equipped with a large screen TV, who then asked if she could provide me with a beverage. When the repair time needed to be extended, I was provided with an in-house rental car so that I could make my next appointment, making my day continue smoothly. When my repair was completed, the service writer contacted me by text, letting me know that my car was ready to be picked up. I can’t imagine a smoother experience at a dealership’s service department, so kudos to Manly Honda for a much-improved & appreciated customer experience. Thank you! More

Very comfy waiting rom. Manly Honda is a very busy place, service-wise. But I have found that if you make an apt, they will take care of you in a timely fashion. The waitin Manly Honda is a very busy place, service-wise. But I have found that if you make an apt, they will take care of you in a timely fashion. The waiting area is comfortable and clean, and they offer a coffee machine, fresh cookies and a weird water dispenser for water bottles that my wife loves and wants installed everywhere. She likes her reuseable water bottles. And, I have NEVER gone back for the same problem twice, which is a major factor with service depts. More

Excellent Customer Service! I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. M I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. My car was stolen, yet recovered. He took the time (showed he cared) in explaining the process. When he told me he would touch base with me, he always followed through. In future, I will only bring my Honda’s to Santiago! More

SATISFACTION Let’s face it no one likes to deal with car repair issues but it comes with being a vehicle owner. I had a great experience with my recent vehicle rep Let’s face it no one likes to deal with car repair issues but it comes with being a vehicle owner. I had a great experience with my recent vehicle repairs. They were able to take my vehicle in for repair the day I called and had to have my vehicle towed to the dealership. After connecting with the representative that I would be working with I felt like I was in good hands. He communicated with me from beginning to end letting me know what repairs were needed to be addressed and letting me know the cost for the repairs. Fast, courteous service and good communication as well as a loaner vehicle while the repairs were being done. I currently drive a HONDA make vehicle and absolutely love the quality and longevity of the HONDA brand. When it’s time to buy a new vehicle I will certainly be looking at this dealership! More

My time was wasted I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I a I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I am on time for an appointment, they should look at my car at the appointed time, not 2-1/2 hrs later. By the time I left it was 3 hrs later and I had to make a return appointment; it was pushed back 1 more day. Will I get reimbursed for the 3 hrs @ $150/hr,or my time going back for a second visit instead of one? No. I didn’t even get a discount for their error. (I asked.) This is the 3rd time this has happened but it is necessary use them as I have an older car. More