Manly Honda - Service Center

Bill Robertson is what customer service should be! I am on a very limited income and have an older Honda Civic. I came to Manly because I like the car check that is included with the oil change. It h I am on a very limited income and have an older Honda Civic. I came to Manly because I like the car check that is included with the oil change. It helps me to feel safer and prepared. Plus, the service department, very nicely, helped me to locate coupons to be able afford the new prices for the oil change. This time the car came back from the check with a lot of items! Bill helped me to not only understand what and where was needing maintenance, but also sort out the order of importance, so I could budget and find a way to afford to care for my car as it is over 200,000 and I hope to have it for at least another 200,000. Also, as I am injured right now (broken foot and sprained knee) and cannot drive, Bill fielded a lot of phone calls with me as I struggled to get help to start bringing my car in for services; he, also, gave me tips when I arranged for AAA towing the car in and let me know when it arrived. Bill was gracious through everything and even took the time to talk with the mechanics and relay to me what was going on with my car. His level of service is what customer service should be... it was a breath of fresh air feeling my car and I mattered more than the money we would bring in (like Miracle on 34th street). Bill deserves recognition and a raise for a job very well done. BTW, the reason for a 4 in overall rating is the prices are more often than not too steep and upmarket for me. Other than that, all is really quite excellent. Thank you for listening! P.S. On the checks, I think the forms could be a little clearer on some of the details... Once, years ago, on one of the checks, I was given a green rating for my mirrors and I knew my passenger side one was broken and I was told they only check off if they are present... I was surprised... in any case it is what it was, but maybe there is a way to clarify what is a "presence check" vs. a function check like with the battery. Thanks! More

Dave Ashby is the reason I continue to have our 11 year old Honda Odyssey serviced at Manly Honda. He is honest and personable. He always tells it like it is r is the reason I continue to have our 11 year old Honda Odyssey serviced at Manly Honda. He is honest and personable. He always tells it like it is regarding repairs and issues with our Odyssey and goes out of his way to make us and other customers happy. He works so hard too. I only wish other businesses had employees like Dave who exemplify customer service consistently! More

Excellent, as usual! Fast, courteous service. Offered & accepted free loaner in lieu of shuttle. Everything was well explained. Unfortunately, the cookie bin was deplet Fast, courteous service. Offered & accepted free loaner in lieu of shuttle. Everything was well explained. Unfortunately, the cookie bin was depleted when I dropped the car off and I had to wait until I picked the car up for a cookie, Very good! More

Nice Job Awesome job; customer friendly. There was a time delay on the promised time but I received credit for that. The job was well done. I recommend manl Awesome job; customer friendly. There was a time delay on the promised time but I received credit for that. The job was well done. I recommend manly honda to everybody More

Friendly, efficient service I had routine service on my 2010 civic. No upsell, just explained the service needed. Talked with me about budgeting for future needs (tires this fa I had routine service on my 2010 civic. No upsell, just explained the service needed. Talked with me about budgeting for future needs (tires this fall). Everyone from start to finish was pleasant, efficient, and knowledgeable. I always take my car to Manly Honda for service. More

All quick and painless @services department When ever we go in, we don’t have to wait to long and our service rep Bill is always on top of it and get us out ASAP and also get us our car back fas When ever we go in, we don’t have to wait to long and our service rep Bill is always on top of it and get us out ASAP and also get us our car back faster than we were thinking. More

I’ll be back My recent experience was very good. My concerns were addressed honestly and the options Suggested made sense. I didn’t feel Honda was trying to squeez My recent experience was very good. My concerns were addressed honestly and the options Suggested made sense. I didn’t feel Honda was trying to squeeze me or convince me to purchase anything. They were there to help. More

Used car checkout: Most Excellent! I bought a used 2002 Honda CR-V for my cousin and while original owners had all paperwork and the car appeared very well maintained, I decided to have I bought a used 2002 Honda CR-V for my cousin and while original owners had all paperwork and the car appeared very well maintained, I decided to have Manly Honda do a used car checkout. No problems were found and I was exceptionally pleased with the Manly team and in particular with Bill Petty the Service Writer. He is very professional and personable. Great service and great team of folks at Manly! More

Could have been better I went in to have the microphone for my bluetooth system replace and was treated very nicely. After being told that the service would take about 45 m I went in to have the microphone for my bluetooth system replace and was treated very nicely. After being told that the service would take about 45 minutes, I ended up waiting for almost 2.5 hours to get my car back. I have no problems waiting for service repairs, but I dislike waiting way longer than I planned with no one giving me updates on what was taking so long. More

85,000 mi service I was also specially helped with my wheelchair, twice, by N---- (sorry can't remember, but he said his name started with N nor M). Yes, Jose was very I was also specially helped with my wheelchair, twice, by N---- (sorry can't remember, but he said his name started with N nor M). Yes, Jose was very helpful. More