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7,673 Reviews of Manly Honda - Service Center
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January 16, 2018
Good work identifying and correcting a manufacturer flaw The team at Manly had not seen this particular problem before, but when research revealed the flaw they were quick to schedule the needed repair, prov The team at Manly had not seen this particular problem before, but when research revealed the flaw they were quick to schedule the needed repair, providing a loaner for the two days required. When repair time stretched out a bit, they added an interior clean and car wash to the mix. Overall prompt and courteous experience, and car functions perfectly now. More
by dmf
Verified CustomerEmployees Worked With
January 14, 2018
Always a good experience Having been to many dealer service centers over the years, Manly is by far one that other dealers should model their centers after. First, the staff Having been to many dealer service centers over the years, Manly is by far one that other dealers should model their centers after. First, the staff is friendly, professional, knowledgeable...and as a woman, I do not feel they talk down to me or patronize me. Second, the waiting area is very comfortable with free wifi, coffee and snacks. Lastly, they do quality work at a fair price. I have price compared - and Manly service and what they charge for parts is on par with the market. Recently I had to purchase new tires - Manly's prices with comparable to Costco's! Kudos Manly! More
by ELISAC812
Employees Worked With
January 14, 2018
Very nice Dealership and Service Center. Service Advisor was very knowledgeable and explained the likely problem causing the check engine and VTM-4 light to come on. Car repairs were performe Service Advisor was very knowledgeable and explained the likely problem causing the check engine and VTM-4 light to come on. Car repairs were performed timely and the cost of actual repairs was $100 lest than the original estimate. More
by Bob Lastrico
Employees Worked With
January 11, 2018
Oil Change from bad to worse to great! I have given this rating because went for an oil change, had an appointment but my car didn't get worked on until 1hr later. Then they didn't have my I have given this rating because went for an oil change, had an appointment but my car didn't get worked on until 1hr later. Then they didn't have my windshield wipers in stock. But the representative said he will discount my windshields and they would fix few other things inside my car and they finished the car 30min later. Next time I came in I paid for windshield wipers only 2$ off, and they didn't do anything they said they would inside my car. But hey at least the representative was helpful and put them on right then and there. So not too bad of an experience. Maybe next time will go better. More
by ANGIEY
Employees Worked With
January 11, 2018
Always pleased with competent service! Thank you, MANLY HONDA! Service Manager, David Ashley has brought to me Trust and Confidence. His professional help has always been greatly apprecia Thank you, MANLY HONDA! Service Manager, David Ashley has brought to me Trust and Confidence. His professional help has always been greatly appreciated. And thanks to the skills of Manly’s mechanics, I continue to drive in comfort knowing my Pilot is in top condition. Again, Thank You, Joandell Hahn More
by JOANDELL
Employees Worked With
January 10, 2018
Good, but very slow service The guys are always pleasant, and I think the repair service is very good, but it took an hour and fifteen minutes from the time I walked in the door The guys are always pleasant, and I think the repair service is very good, but it took an hour and fifteen minutes from the time I walked in the door to the time I walked out with my rental. I know your mornings are busy and you have to think about labor costs, but an hour and fifteen minutes is too long to get a car registered for repair. More
by MARGHI.HAGEN
Employees Worked With
Bil, Bill Petty
January 08, 2018
Exceptional service I had a very satisfying service experience recently at Manly Honda. Everyone that I encountered was courteous & professional. The work was done when p I had a very satisfying service experience recently at Manly Honda. Everyone that I encountered was courteous & professional. The work was done when promised & done very well. More
by MONTAGE0
Employees Worked With
Bill Petty
January 05, 2018
Almost five stars When I pulled in a man came up and greeted me and asked if would like to have a complimentry vacuum of the floor of my car. I said “sure” and he res When I pulled in a man came up and greeted me and asked if would like to have a complimentry vacuum of the floor of my car. I said “sure” and he responded “who wouldn’t want a free vacuum”. Santiago was great checking me in and out explaining various thing for future servicing. He walked me out and showed where my car was. When I opened the door to get in the first thing I saw was that my car did not get the complimentry vacuum as offered. If I was not wanting to just get going home after waiting for my car to be serviced I would have gone back in. It made a four to five star experience into an average one. We also had bad experience with Manly with the airbag recall. They gave us a loaner which was the right thing to do. However, having continuos insurance coverage on the loaner can be tricky. Especially when they have you use your own credit card to cover insurance. The Manly Service Manager gave the rental company false information and we were charged around $300 on our credit card. We could not figure what the $ 300 was and assumed our credit card had been compramised. Which we all know how that feels. What an nightmare. Once my wife got to the bottom of it, two months later after several calls to honda and enterprise car rental. Time she never will get back. Enterprise actually had correct documentation to prove Manly provided false information and Honda sent a reimbursement check for the $300. So be careful on that recall screw up by Honda and Manly handling of the recall. More
by MCLAM
Employees Worked With
Santiago Pizano
January 04, 2018
Fast and professional We took our car in because one of the dashboard lights went on. The problem was a seat belt clasp. The issue was taken care of promptly courteously. We took our car in because one of the dashboard lights went on. The problem was a seat belt clasp. The issue was taken care of promptly courteously. More
by SANTANA55
Employees Worked With
Santiago Pizano
January 04, 2018
unfinished business I spent 20 minutes on hold on the phone trying to get an appointment, unsuccessfully . Then set up an appointment on line. I listed 3 different things I spent 20 minutes on hold on the phone trying to get an appointment, unsuccessfully . Then set up an appointment on line. I listed 3 different things that had to be done at minimum. MY husband drove for 30 minutes to the appointment, waited for and hour and 15 minutes while the oil was being changed. They looked at the tires but did nothing requested to them. Then he was told that there wasn't enough time to do anything else. He drove home having spent several hours of precious time on a simple oil change. I then proceeded to call the service # given to my husband.( which was the same # I had called unsuccessfully, previously). After being hung up on twice after holding for a n answer, I finally got through to a recording which took my annoyed message and phone #. It's been 3 days and no one has bothered calling back. To add salt to the wound, while you are holding for a phone appointment, you listen to saccharin sweet voices telling you how much Manly cares, and values your business. Get REAL! I think we will find some other service place for Hondas. More
by Taken Advantage of
Employees Worked With
the rushed employee who was focused on selling rather than service, was not the problem, it was your whole focus on profit, not service.
