Manly Honda - Service Center

Noticeable change in quality of service From check-in through receiving my car back, the service at Manly Honda has definitely improved since my last visit. My car was first vacuumed, then c From check-in through receiving my car back, the service at Manly Honda has definitely improved since my last visit. My car was first vacuumed, then checked in by a very friendly service writer, who then passed me on to a customer handler who guided me to an expanse waiting area equipped with a large screen TV, who then asked if she could provide me with a beverage. When the repair time needed to be extended, I was provided with an in-house rental car so that I could make my next appointment, making my day continue smoothly. When my repair was completed, the service writer contacted me by text, letting me know that my car was ready to be picked up. I can’t imagine a smoother experience at a dealership’s service department, so kudos to Manly Honda for a much-improved & appreciated customer experience. Thank you! More

Very comfy waiting rom. Manly Honda is a very busy place, service-wise. But I have found that if you make an apt, they will take care of you in a timely fashion. The waitin Manly Honda is a very busy place, service-wise. But I have found that if you make an apt, they will take care of you in a timely fashion. The waiting area is comfortable and clean, and they offer a coffee machine, fresh cookies and a weird water dispenser for water bottles that my wife loves and wants installed everywhere. She likes her reuseable water bottles. And, I have NEVER gone back for the same problem twice, which is a major factor with service depts. More

Very Friendly Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car wa Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car was done sooner than expected. Would highly recommend. More

SATISFACTION Let’s face it no one likes to deal with car repair issues but it comes with being a vehicle owner. I had a great experience with my recent vehicle rep Let’s face it no one likes to deal with car repair issues but it comes with being a vehicle owner. I had a great experience with my recent vehicle repairs. They were able to take my vehicle in for repair the day I called and had to have my vehicle towed to the dealership. After connecting with the representative that I would be working with I felt like I was in good hands. He communicated with me from beginning to end letting me know what repairs were needed to be addressed and letting me know the cost for the repairs. Fast, courteous service and good communication as well as a loaner vehicle while the repairs were being done. I currently drive a HONDA make vehicle and absolutely love the quality and longevity of the HONDA brand. When it’s time to buy a new vehicle I will certainly be looking at this dealership! More

My time was wasted I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I a I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I am on time for an appointment, they should look at my car at the appointed time, not 2-1/2 hrs later. By the time I left it was 3 hrs later and I had to make a return appointment; it was pushed back 1 more day. Will I get reimbursed for the 3 hrs @ $150/hr,or my time going back for a second visit instead of one? No. I didn’t even get a discount for their error. (I asked.) This is the 3rd time this has happened but it is necessary use them as I have an older car. More

Excellent Customer Service! I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. M I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. My car was stolen, yet recovered. He took the time (showed he cared) in explaining the process. When he told me he would touch base with me, he always followed through. In future, I will only bring my Honda’s to Santiago! More

Took 1 extra day. They had not ordered all parts. Shock absorbers,catylitic converter,power steering. They had to keep my car an extra day which was inconvenient. Since their carwash is being remodele Shock absorbers,catylitic converter,power steering. They had to keep my car an extra day which was inconvenient. Since their carwash is being remodeled , dealer should provide carwash tickets to customers during this period. More

Professional Service at a Reasonable Price I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean, comfortable lounge. Jose reviewed the work performed and asked if I had any questions. With coupon, price was very reasonable. More

Informative service reps/Shuttle Service Good The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The shuttle was very helpful in getting back to pick up my car. I noticed that riders do not tip the drivers as they should. These people driving you around would have a living wage if everyone gave them a dollar or even 50 cents. Let's all help each other. More

Used car service Had the car the entire day only to be told I would have to make an appointment with Chevy to get the problem diagnosed and corrected. In the past, Ma Had the car the entire day only to be told I would have to make an appointment with Chevy to get the problem diagnosed and corrected. In the past, Manly use to take the vehicle to the appropriate dealership service department to get the vehicle issue corrected. More