Manly Honda - Service Center

65,000 Mile Service Took advantage of the limited time free valet service offer due the October fires in Sonoma. Tech delivered a loaner to our home in Healdsburg at the Took advantage of the limited time free valet service offer due the October fires in Sonoma. Tech delivered a loaner to our home in Healdsburg at the time agreed time, then drove our CRV back to the shop and returned it in the early afternoon after being serviced. Very convenient and time saving. More

Consistent Excellent Service Great dealership. Lots of windows and wall size graphics of the County - ocean, redwoods, vineyards. Comfortable seating and areas to watch TV or qu Great dealership. Lots of windows and wall size graphics of the County - ocean, redwoods, vineyards. Comfortable seating and areas to watch TV or quieter areas to get work done while you wait. Coffee, tea, lattes and mochas too! More

Service review My only request would be to have coupons available at the time of service... I got mine the very next day..was a little disappointed My only request would be to have coupons available at the time of service... I got mine the very next day..was a little disappointed More

Normal Service Maintenance My experience with getting my Honda Pilot serviced was done in a timely manner no added problems, the staff I came into contact was friendly also. My experience with getting my Honda Pilot serviced was done in a timely manner no added problems, the staff I came into contact was friendly also. More

Service at Manly is good. Phone service stinks. Service is good. Personnel friendly and helpful. Phone service is TERRIBLE. Over several days I left numerous messages on several lines to talk to a Service is good. Personnel friendly and helpful. Phone service is TERRIBLE. Over several days I left numerous messages on several lines to talk to a service rep. All were ignored. More

Air bags recall Couldn't ask for better services. Bill Robertson was great. He kept me in contact periodically. Great experience. Will come back for 30,000 mile servi Couldn't ask for better services. Bill Robertson was great. He kept me in contact periodically. Great experience. Will come back for 30,000 mile service. Will call to make. The appointment. More

Good, but did not vacuum floor I had a great experience but when I first drove up they asked if I would like my floor vacuumed. I was surprised but said yes. The advisor also menti I had a great experience but when I first drove up they asked if I would like my floor vacuumed. I was surprised but said yes. The advisor also mentioned that they would vacuum my floor when they were done. So I was really surprised after my service to see that they did not vacuum at all. It wasn't a big deal since I wasn't anticipating this when coming in but it always makes me wonder if there was something else that they were supposed to do but "forgot". More

Another Excellent Experience at Manly Honda I have been a client of Manly Honda for nearly 13 years and have always received excellent service from them. My last visit was no exception. Ted and I have been a client of Manly Honda for nearly 13 years and have always received excellent service from them. My last visit was no exception. Ted and staff are friendly, knowledgeable, explained everything thoroughly and insured all of my questions were answered to my satisfaction. My vehicle was serviced and ready before the time promised. I couldn’t ask for a more positive experience. More

Exemplary, Dependable, Supportive I called my Manly service advisor from my car when it wouldn't start. He verified that it was a dead battery by my description of the symptoms and we I called my Manly service advisor from my car when it wouldn't start. He verified that it was a dead battery by my description of the symptoms and we decided I should bring it in to the shop as I still had a 50% warranty on the battery. My auto club came, gave my battery a jump and I drove to Manly Service Center. Within a short time Dave, my service manager found that one of the rear ceiling lights was in the on position and reported that the battery although drained was testing in good condition. He had the battery charged fully and reoriented me to the operation of the ceiling lights. As auto functioning is not one of my areas of expertise, I need a service manager that is patient and supportive and a good teacher/communicator. I have definitely found that at Manly and will continue to bring my 2010 Pilot there for service as I have for 7 years. More

Bob in the parts department really came to my rescue! This dealership is a 5-hour round trip for me, so when I was having a problem replacing the battery in my remote key for the first time yesterday, I h This dealership is a 5-hour round trip for me, so when I was having a problem replacing the battery in my remote key for the first time yesterday, I had to rely on getting help over the phone. It was my good luck to end up with Bob Bradbury on the other end of the line. I explained that I had ended up with bits and pieces when I pulled my remote key case open and that I couldn't figure out how to get them back in correctly. He asked me to email him a picture of what I had before me and said he would try to figure out a way to help me. He ended up actually taking a remote off the shelf and taking it apart. He then took a total of six photos, as he reassembled it -- step by step -- and emailed them to me. What the photos showed made perfect sense, and I had my remote back together in no time. In my opinion, this went above and beyond what one would expect from a parts department, and it is an example of why I am always willing to drive the extra miles in order to buy a car and have it serviced at Manly Honda in Santa Rosa. I hope to be able to meet Bob when I am there for my next service visit and thank him in person. More