Manly Honda - Service Center

5k mile service One of the technicians who took my car for service were so polite and pleasant smile upon encounter. While the customer service personnel just deliver One of the technicians who took my car for service were so polite and pleasant smile upon encounter. While the customer service personnel just delivered an average customer service . More

Always the perfect union for me of people and product at For many years now, i am used to no surprise when i take my car for service. Last week was no exception. Once again, what was promised was delivered For many years now, i am used to no surprise when i take my car for service. Last week was no exception. Once again, what was promised was delivered in the most pleasant and efficient way. These guys know how to treat and keep their customers. Thank you and keep up the great work. More

Fast, Efficient and Courteous Service! Can't say enough about how well run and efficient the whole Manly Honda experience has been! From the purchase of my 2017 Honda CR-V about 6 months ag Can't say enough about how well run and efficient the whole Manly Honda experience has been! From the purchase of my 2017 Honda CR-V about 6 months ago to the scheduling for a first service and the experience with that, there are no complaints. The dealership puts others I've been to, Honda and other manufacturers, to shame in my opinion! All the Manly staff are easy to talk to, quick to ask if you need help or direct you to the proper person to help you. The Showroom, Service desks and lounge, Parts Dept and actual Service garage are kept so clean and neat, the customer knows the Service Writers and Mechanics will be doing their part to get the customer back out on the road as soon as possible. I live in Novato and there are many Honda dealers closer to my home or within the same distance as Manly in Santa Rosa but the entire experience with Manly Honda has made the extra drive worth the effort and I will take my CR-V to no other dealer! More

My experience Luke was very helpful and welcoming. Also very nice. The whole team was so fast and did such a great job on my car. Very happy Luke was very helpful and welcoming. Also very nice. The whole team was so fast and did such a great job on my car. Very happy More

Need a Key We were only given one electronic key when we bought our 2015 Honda Pilot. We went down to Manly to purchase a 2nd key ($160) and told them we had on We were only given one electronic key when we bought our 2015 Honda Pilot. We went down to Manly to purchase a 2nd key ($160) and told them we had only been given one key at purchase of the car. Santiago worked with the sales department and they did not charge us for the 2nd key. Very happy! Santiago also showed us a couple of features on the car that we could not figure out. He went above and beyond! More

30K service Everything seemed to be fine with the service I received on the 2017 Accord I bought brand new from Manly, until I went to an Oil Stop 5K later for th Everything seemed to be fine with the service I received on the 2017 Accord I bought brand new from Manly, until I went to an Oil Stop 5K later for the next oil change. The Oil Stop service technician pulled out the cabin filter in front of me & it was filthy beyond belief. There was soot, ash & debris from the Tubbs fire. At Manly, I requested my cabin filter to be replaced & was told that they were doing that to all of the cars in the Santa Rosa area. I had never seen a cabin filter as dirty as the one that was in mine, which tells me that there was no way it had been replaced. Now, I can't help but wonder what other things may have been either forgotten or just not done that I paid for. I am very pleased with my car. I was pleased with the negotiations & price that I ended up with. However, I will not take my vehicle back to the dealer for service nor will I recommend the service department to my friends & family. The problem lies with the mechanic(s) who didn't complete the job. More

Customer satisfaction None of the Service advisors were not attentive in a timely manner. They were not with other customers. They were just chatting before I was asked to None of the Service advisors were not attentive in a timely manner. They were not with other customers. They were just chatting before I was asked to be helped. More

Oil change and tire rotation Ted was friendly and explained everything clearly. Since this was a simple first service for our CRV there is not much I can comment on for this visi Ted was friendly and explained everything clearly. Since this was a simple first service for our CRV there is not much I can comment on for this visit. More

oil change Bill provided options and recommendations for service with no pressure also quoted for tires that I will need soon I appreciated the attention to det Bill provided options and recommendations for service with no pressure also quoted for tires that I will need soon I appreciated the attention to detail More

Feeling good about my trip back to Sacramento Had a check engine light and brought my van in during my stay. Just had a service in Folsom Honda and had my battery replaced and my car serviced, so Had a check engine light and brought my van in during my stay. Just had a service in Folsom Honda and had my battery replaced and my car serviced, so I was surprised to have any problem. Your service advisor was very kind and checked out my car and it died on him! But the he mechanics couldn’t find a problem! I wasn’t feeling good about my trip home, but because Bill Robinson saw the problem he kept the van overnight so they could check again for a problem. So they found it the next day! It was a defective battery! Honda replaced it and I went on my way with confidence. I want to thank Bill Robertson for his kindness and support as he could have just sent me on my way but instead he helped to find the problem! Thanks again Honda. Make sure you keep your great employees! More