Manly Honda - Service Center

Excellent Customer Service! I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. M I have to direct this review solely to Santiago Pizano,Service Advisor at Manly Honda. He provided the most exceptional customer service towards me. My car was stolen, yet recovered. He took the time (showed he cared) in explaining the process. When he told me he would touch base with me, he always followed through. In future, I will only bring my Honda’s to Santiago! More

My time was wasted I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I a I was in the waiting room 2-1/2 hrs before I was informed the parts hadn’t been ordered. They should have known within 20 minutes. Wasted time. If I am on time for an appointment, they should look at my car at the appointed time, not 2-1/2 hrs later. By the time I left it was 3 hrs later and I had to make a return appointment; it was pushed back 1 more day. Will I get reimbursed for the 3 hrs @ $150/hr,or my time going back for a second visit instead of one? No. I didn’t even get a discount for their error. (I asked.) This is the 3rd time this has happened but it is necessary use them as I have an older car. More

Very Friendly Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car wa Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car was done sooner than expected. Would highly recommend. More

Took 1 extra day. They had not ordered all parts. Shock absorbers,catylitic converter,power steering. They had to keep my car an extra day which was inconvenient. Since their carwash is being remodele Shock absorbers,catylitic converter,power steering. They had to keep my car an extra day which was inconvenient. Since their carwash is being remodeled , dealer should provide carwash tickets to customers during this period. More

Professional Service at a Reasonable Price I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean, comfortable lounge. Jose reviewed the work performed and asked if I had any questions. With coupon, price was very reasonable. More

Informative service reps/Shuttle Service Good The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The shuttle was very helpful in getting back to pick up my car. I noticed that riders do not tip the drivers as they should. These people driving you around would have a living wage if everyone gave them a dollar or even 50 cents. Let's all help each other. More

Used car service Had the car the entire day only to be told I would have to make an appointment with Chevy to get the problem diagnosed and corrected. In the past, Ma Had the car the entire day only to be told I would have to make an appointment with Chevy to get the problem diagnosed and corrected. In the past, Manly use to take the vehicle to the appropriate dealership service department to get the vehicle issue corrected. More

best service My customer service rep (Jess) was wonderful. He was kind, helpful and efficient. He communicated well and I did not wait long for excellent service. My customer service rep (Jess) was wonderful. He was kind, helpful and efficient. He communicated well and I did not wait long for excellent service. I also LOVE that they vacuum your car! The person who I turned my car over to was also very happy and kind! More

Didn't diagnose the problem Reason for my visit was to address a whirling sound I get from my rotors when slowing the vehicle. A master tech was to look at it and 2 hours later I Reason for my visit was to address a whirling sound I get from my rotors when slowing the vehicle. A master tech was to look at it and 2 hours later I was told it was a normal noise coming from CVT transmission. I have driven other Hondas that are the same model and year and I do not get this sound. Still no solution. More

No explanation Arrived for a oil change and they where friendly and fast . Great customer service we encountered a unexpected problem and resolved it quick with very Arrived for a oil change and they where friendly and fast . Great customer service we encountered a unexpected problem and resolved it quick with very little issue. Very professional and knowledge staff. More