Manly Honda - Service Center

Excellent service: professional and efficient I've been servicing my 2007 Honda Civic Hybrid from the day I bought it at Manly. The service they provide is first rate -- world class. Dave Ashby is I've been servicing my 2007 Honda Civic Hybrid from the day I bought it at Manly. The service they provide is first rate -- world class. Dave Ashby is very thorough and always provides conscientious, honest information about the state of my car. I'm sold on Dave and the entire team at Manly Honda. We have bought three cars at Manly in the past few years and each has been superb. More

Oh! And this... And this... No one likes to have to take their car in for service... but I love bringing my car to Manly Honda! My 2006 CRV with 235,000+ miles needed some TLC. No one likes to have to take their car in for service... but I love bringing my car to Manly Honda! My 2006 CRV with 235,000+ miles needed some TLC. Air conditioner repaired, Recall managed, Back door looked at after driving through vineyards... and... and... and... Well, you would need some care too after that many miles!! Everyone at Manly takes care in asking the right questions to make sure you are getting the right service and not having to come in multiple times to take care of your car. AND they did an inspection and found a couple things that would help me keep my car in top condition for another 100,000+ miles! AND, they kindly washed and vacuumed too! I bought my car there and have continued to bring it in for service there.... happily! What a pleasure to work with Manly Honda in Santa Rosa! Thank you! More

excellent service by Bill Petty, outstanding I would like to thank you for an awesome service call on my late wife 's Honda CRV.. BILL PETTY was an outstanding rep ,friendly and knowledgeable. I would like to thank you for an awesome service call on my late wife 's Honda CRV.. BILL PETTY was an outstanding rep ,friendly and knowledgeable. More

service was too long (6 hours for 4 new tires and an align I don't know if they were overbooked or understaffed but I was quoted 2.5 to 3.5 hours. I dropped my car off at 10:50 and it was finally ready at 5:2 I don't know if they were overbooked or understaffed but I was quoted 2.5 to 3.5 hours. I dropped my car off at 10:50 and it was finally ready at 5:20pm! Had to make arrangements for someone else to pick up my kids from camp. Would have appreciated an honest estimate of the wait time and/or a discount for my time wasted. My ticket for the tires and alignment was 1220+ More

Satisfied Customer. Easy appointment. All the servicing was done well, explanation of what was done. Very friendly staff. Happy with the price. Will return for next chec Easy appointment. All the servicing was done well, explanation of what was done. Very friendly staff. Happy with the price. Will return for next check up. More

Above and Beyond :) Fixed my compressor, Set me up with a loaner,,staff were very nice there, Car runs great and they even washed and vacuumed it,,almost feels like a ne Fixed my compressor, Set me up with a loaner,,staff were very nice there, Car runs great and they even washed and vacuumed it,,almost feels like a new car. Jose and Carlos are absolute sweethearts. Getting your car fixed is never fun but these two guys seem to feel my pain and displayed enough empathy to make it an enjoyable experience. Thanks for such wonderful treatment. The woman who helped me with my loaner was also very nice,she was pregnant but I do not remember her name,,maybe I was having a sympathy pause..lol..anyway thanks again.. More

Annoying I easily made an appointment to bring my car in for 2 recall repairs. I arrived, checked in then had a seat. A few moments later I was called by the s I easily made an appointment to bring my car in for 2 recall repairs. I arrived, checked in then had a seat. A few moments later I was called by the service agent, and we began discussing why I had brought my car in. I told him that it was to have the airbag recall fixed, and that I was relieved to be having it done as I was unable to "park my car, and nother use it" like Honda had suggested at the beginning of the recall. The service agent, then began lecturing me on how Honda was at the forefront of this recall, and that they had been bashed by the media because they were the first to come out about it, and I waited 2 years to come in, when the fix was ready years ago. I felt the need to explain that only 2 weeks ago, did Honda let me know that the recall could be fixed. I then let him know that the aux plug in my car no longer worked, and asked if they could take a look at it (I had also told the women booking my appointment ) He informed me that they could not repair it, because they did not service radios, and the man that used to died. I told him it was not part of the radio, and he then told me that it was part of the radio, and fine they could look at it, but if it had to be repaired they would have to take the whole unit out, and send it to San Jose because the guy who repaired them in Santa Rosa died. This exchange went on for about 5 minutes, he finally went out to my car and looked at the aux plug. When he returned he said oh yu are right, it is not part of the sterio, I will order a new one and we will get that fixed. He inquired if I wanted to come back for all the repairs or leave my car. I told him that I could not leave it, so I would come back. I think he sensed my annoyance with him, because he then told me that I could get a free rental car because of the recalls. So I went a head and left my car overnight. I received a message the following afternoon that all repairs were done, but there had been an accident and there was a scratch on the faceplate where the aux cord is. They ordered a new one and would have it in the following day. So I call Saturday morning, and my service agent informs me that he is not sure if the part came in, so he would call me back. I heard nothing from him all day Saturday, and they are closed on Sunday. So Monday at 11am I call him. Oh guess what it's ready! Thankfully when I arrived to pick up my vehicle he was not there, and I had a very smooth lecture free experience in picking my car up. However, theyou did not vacuum or dust the area they worked in and I have been finding flakes of plastic on my floorboards, and dust all around my sterio. All in all, I will not be returning to this service center. I do not deserve to be lectured and belittled. More

Return customer I have been taking my Honda for service to Manly Honda since I bought it. Their service department has been reliable, trustworthy informative and prof I have been taking my Honda for service to Manly Honda since I bought it. Their service department has been reliable, trustworthy informative and professional. More

Accord service I needed my Accord serviced and they got me in the next day. After I arrived they got me in quickly and Bill in the service department was professiona I needed my Accord serviced and they got me in the next day. After I arrived they got me in quickly and Bill in the service department was professional and helpful. I took the shuttle to work and the driver was friendly and I got a nice safe ride to work. The shuttle driver picked me up on time for the return trip. It only took a few minutes to get my completed car back. The service department did a great job and went above and beyond to resolve my issue. I would recommend them to anyone. I have always had very positive experiences with Manly Honda. More

Bill Petty is the best! Highly Recommended! Go see Bill Petty and Santiago in the service department. Always great service, they always go above and beyond the call of duty. Highly recommended! Go see Bill Petty and Santiago in the service department. Always great service, they always go above and beyond the call of duty. Highly recommended! More