Manly Honda - Service Center

Amazing as usual As usual my car came home like a brand new car. It went in for an oil change and a issue with navigation system and it cam back to me as beautiful as As usual my car came home like a brand new car. It went in for an oil change and a issue with navigation system and it cam back to me as beautiful as the day I bought it. I can't say enough about how much I love Manly Honda. More

Warrranty Work I was disappointed with getting a check engine light only after owning my 2017 CR-V Touring for 3 weeks but Manly's service department took care of me I was disappointed with getting a check engine light only after owning my 2017 CR-V Touring for 3 weeks but Manly's service department took care of me very well. I started my initial service with Bill Petty who got me scheduled for service check next day and assured me that at the moment I was at no risk of vehicle damage. The service technician had the vehicle from 7:30am - 3:30pm and determined from a smoke test that the Fuel Door Inhibitor was leaking. Bill was able to schedule me for return service repair 6 days later. He introduced me to Ted Krupinsky who would be acting in his behalf that day. I initial service contract did include tire pressure check which I had overlooked and later learned that approximately equal pressure had been place in each tire. I corrected the pressure settings to OEM specifications before returning for scheduled servicing with Ted. I told Ted to bypass this portion of the standard service check and he immediately documented this request on the service contract. I would expect that statistically most customers don't monitor their tire pressure very closely so having equal pressure in all tires is probably better than the way the technician found it but I want to optimize even tire wear. Both Ted and Bill are excellent service representatives and I am strongly considering using Manly as my future service department for when my standard maintenance work begins to come due. It's been 6 days since the service repair and the check engine light has remained off. I'm keeping my fingers crossed and I'm on the fence about having a capless fuel tank design because this type of repair is far more complicated than replacing a gas cap. I would have never expected a problem such as this so early on and creates concern that this could be a future problem with this vehicle. More

So happy!!! First I have to say that I absolutely love my Honda Hybrid Civic. And so of course I'm going to take my car to the best place and that's Manly Honda! First I have to say that I absolutely love my Honda Hybrid Civic. And so of course I'm going to take my car to the best place and that's Manly Honda!!! Bill Petty was fabulous, courteous and I couldn't be happier with the whole experience. More

Very Welcoming and convenient Was greeted at my car and was delivered inside to the proper desk. Everything was prepared and ready to go. The rental process was smooth and got a ca Was greeted at my car and was delivered inside to the proper desk. Everything was prepared and ready to go. The rental process was smooth and got a car that was just like my own so I was pleased. When I returned everything was completed and the car was spotless. More

Friendly and Courteous I had a Great experience getting my wife's car serviced here. I would highly recommend this service center. Good job. keep it up. Thanks I had a Great experience getting my wife's car serviced here. I would highly recommend this service center. Good job. keep it up. Thanks More

Amazing Customer Service Manly Honda has incredible customer service every step of the way. Whether you're waiting to be serviced and sitting in a beautiful room filled with Manly Honda has incredible customer service every step of the way. Whether you're waiting to be serviced and sitting in a beautiful room filled with amazing coffee and breakfast foods or being spoken to by any of the customer service reps it was a very comfortable experience! I brought my new car in to learn a few more things about it because I had some gauge lights on. The service was professional & Jess thoroughly explaining to me each gauge. I have bought other vehicles from Manly Honda and I will continue to share my positive experiences I've had with friends and family! Thank you for such a wonderful experience! More

New CRV purchase in Oregon needed CA DMV smog certification I came in with an immediate need, I was sure they would not be able to take care of it right then but thought I would try. They fit me in and, did wha I came in with an immediate need, I was sure they would not be able to take care of it right then but thought I would try. They fit me in and, did what I needed, and had me on my way in less than an hour. This was especially great for me since I live on the coast two hours away and I could not return the following day when they had first said was the next appointment time they had available. More

Great Crew WE HAVE BEEN COMING HERE FOR A LONG TIME, AND EACH TIME IT GETS BETTER. EVERY ONE IS TIP TOP ON MY LIST. THANK YOU MANLY HONDA FOR THE GREAT SERVICE A WE HAVE BEEN COMING HERE FOR A LONG TIME, AND EACH TIME IT GETS BETTER. EVERY ONE IS TIP TOP ON MY LIST. THANK YOU MANLY HONDA FOR THE GREAT SERVICE AND WONDERFUL PEOPLE. More

100% atention to auto service detail and individual customer Clean, comfortable service waiting area with free coffee and snacks. Everything is done to make the process as informative and pleasant as possible. A Clean, comfortable service waiting area with free coffee and snacks. Everything is done to make the process as informative and pleasant as possible. A+ rating! More

Above and Beyond My Odyssey navigation system and CD player failed catastrophically when I tried to install the new navigation system. (No, I don't know why.) Honda My Odyssey navigation system and CD player failed catastrophically when I tried to install the new navigation system. (No, I don't know why.) Honda USA agreed to cover this damage even though we were three weeks out of our warranty period. Thank you, Honda USA, for doing the right thing. But the heavy lifting was on Manly Honda, which had to disassemble and reassemble the unit twice, order the parts and do the install. They kept in touch with me during the waiting period for parts delivery, made sure I knew what was going on and quickly scheduled the work when the parts became available. The dealership has a well-organized service department. My service representative Bill Robertson was helpful, calm, took his time and kept on the issue until it was solved. The shuttle service couldn't have been more efficient. And when I complained about the quality of the vending machine food, the service department found something more healthy for me to eat, making sure I maintained good blood sugar while the work was being done. (Sometimes it's the little things that count.) This failure of the nav system on a three-year-old car was a major bummer but the whole Honda organization stood behind their product and solved the problem at no dollar cost to me. Manly Honda should especially be commended for their good service since we are only part-time Sonoma County residents, and we are not regular Manly customers. Manly handled the problem for us as though we were part of the family. More