Manly Honda - Service Center

The customer service staff at Manly Honda is friendly & efficient. The work on my vehicle was done well & wait time was reasonable. efficient. The work on my vehicle was done well & wait time was reasonable. More

Very efficient very friendly and great communication I had been going to another repair shop but will bringing my business here had been going to another repair shop but will bringing my business here More

I waited 4 months for a seatbelt part that was covered by manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the righ manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the right part would be ready the next day. The lack of attention to detail is disturbing. The time before this my car was returned from your service dept with a splash gaurd open exposing my engine and thus having to come back to get it fixed. The time before that I just needed my tires rotated and said do not change my oil I already did that. You proceeded to change my oil and try and charge me. I have also in the 4 month time of waiting for the wrong part been contacted 50 plus times by your sales dept asking to buy my car. I called her and said stop calling me. She proceeded to not only try and convince me to trade my car in because of the seatbelt but she emailed me another 10 times. I’ve been coming here since 2013 and I just say the quality of service I revive here has gone down dramatically. I will no longer be taking my car here. My girlfriend who also has had her car serviced here has experienced the same kind of situations. We will be taking are business elsewhere. More

Me gusta la atencion y la cordialidad de los trabajadores,el trabajo es exelentey detallado. trabajadores,el trabajo es exelentey detallado. More

Good service thanks for uner into town. Very freindly and polte staff. Would use again Very freindly and polte staff. Would use again More

Stopped by Manly to see about fixing my AC as it stopped blowing cold air. Spoke with Iman about the possibility of it being covered with my warranty. She went above and beyond with research and phone calls blowing cold air. Spoke with Iman about the possibility of it being covered with my warranty. She went above and beyond with research and phone calls and found it was covered. She set up an appointment and directed me to Rebekah for a loaner. Brought my car in the following Monday and was Carlos told me it would probably be ready by 4pm the same day. Carlos called me that afternoon and told me they needed to order a part so the car wouldn't be ready until 4pm the next day. Got a call from Carlos around 3:30 that my car was ready. Went back to Manly, turned in the loaner and drove my car home. AC is working beautifully. More

Will go to Petaluma location from now on. Service department needs to work on customer service. I never rarely ever have a decent experience here. Got a flat tire after I complained about not Service department needs to work on customer service. I never rarely ever have a decent experience here. Got a flat tire after I complained about not being able to get a rental car when dropping off my car for an oil change. This wouldn’t have been a big deal except I rescheduled for this exact same reason. He honestly didn’t seem to care that I was frustrated. After 2 1/2 hours later I picked up my car and mysteriously had a giant nail on my tire took it immediately back for repair and still couldn’t get a rental. He told me my warranty would only cover half of my tire! Which is odd because in the past it was fully covered! Apparently you can only get great service if you keep your mouth shut otherwise you get a nail placed on your tire. More

Employees were attentive, courteous and efficient. Waiting area was clean and comfortable. It was a pleasant experience. Waiting area was clean and comfortable. It was a pleasant experience. More