Manly Honda - Service Center

My experience was very poor. To get a simple repair done -- replacing dashboard lights -- it took three visits to Manly. Once Manly had finished, the backup camera on my dash d To get a simple repair done -- replacing dashboard lights -- it took three visits to Manly. Once Manly had finished, the backup camera on my dash did not work. Manly tried to solve the problem, but I was told they could not find any issues. I took the car to CarTunes, who had installed the camera, and they found the problem immediately. To fix the problem cost me $150, and Manly reimbursed me that amount because they had inadvertently disconnected a cable. Then it took me approximately 5-6 weeks to be reimbursed by Manly, and I had to contact the service advisor three times to be sure I got the refund. More

Stephan And Edgar 5 excellent Very patient with me and my wife and thoroug Excellent service and communication super friendly and we felt super comfortable and confident with how they made us feel with the p wife and thoroug Excellent service and communication super friendly and we felt super comfortable and confident with how they made us feel with the purchase of the car More

5 5 Super easy. Wish my car would come sooner and better communication on when it would arrive. Felt led on that it would arrive sooner, but never did. Wish my car would come sooner and better communication on when it would arrive. Felt led on that it would arrive sooner, but never did. More

Was quoted 1 price, but it cost more than that out the door. Okay Okay door. Okay Okay More

Excellent people and knowledgeable. The guy at the counter. The service people did a great job. I was in and out of there in a decent amount of time and I love that your company has pul The guy at the counter. The service people did a great job. I was in and out of there in a decent amount of time and I love that your company has pulled it together. Three years ago wasn’t doing so good it seemed. Thank you! Thanks for making our local Honda dealer for years. Good again. More

A/C stopped working right after the service-it had worked fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I call fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I called to ask about it. Likely will not be back to this service dept. I also found out after the service that there were adverstised specials I was not informed about. More

A CLASSIC DEALERSHIP SERVICE CENTER HORROR STORY I avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after a blown main fuse during a battery swap on my 2013 Honda CRV I brought the car in Thursday morning at 7am. Transportation was provided via Lyft. I got a call at 11am telling me I needed a new radio. I replied, "Fine. Send me a Lyft and I'll pick up my car until the part arrives." The service advisor, told me, "Sorry, you are too far away. We have a 30 mile limit. Sorry I didn't tell you that before." After trying both Uber and Lyft to no avail (no drivers available) I resorted to knocking on doors in Oakmont until I found someone who could drive me to the dealership. When I arrived, she recommended I leave the car overnight as a replacement radio was available and would arrive the following day (Friday). Quote, "If you leave it overnight, we can have the radio installed by 11am." Ok. Sounds good. So, I took the loaner car and went home. Friday: I started calling at 11am. Was given the complete runaround, zero information on the status of my car. Third phone call, another rep finally found my service advisor and put her on the phone. Very polite, said she would research and get back to me, that she didn't even know if the radio had come in that morning's parts delivery (what ??!!) - then, more silence. I gave up and drove to the dealership demanding my car back. I was furious. A service manager tried to calm me down, to no avail, I felt like I was being played. He promised me there would be no charge for the "diagnostic" ($210) or the "loaner car" ($35/day) - THERE BETTER NOT BE !!! In sheer and utter frustration, a friend and I began looking at the fuses as that was the most logical place to start. Voila !! I didn't need a new radio. It was just a blown audio fuse that happened to have its replacement in the fuse box itself. Zero cost. I am appalled and disgusted. This experience has absolutely played into every single stereotype about Service Centers in dealerships. More

Friendly, honest and great customer service! My sales rep and the sales manager were friendly and very helpful. Great customer service! My sales rep and the sales manager were friendly and very helpful. Great customer service! More

Professionals. I liked the fact that they took care of my car the best way possible I liked the fact that they took care of my car the best way possible More