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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

November 19, 2021

All of the people at this dealership are excellent. The service department is excellent. Especially Jeff Daniel, the Subaru Service Manager and the Mechanics More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel excellent, Lena Grubb, Che Lopez, Lauren Armbruster
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear about your great experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Nov 19, 2021 -

Greg responded

Your more than welcome. Always come away from your dealership and service department happy and satisfied

November 19, 2021

Courtesy of everyone....and clean car......explanation of service provided....the minimum of time taken for service...also pleased with the way that Hyundai handled the recall process... More

by REARLBAKER34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman, Lena Grubb, Lauren Armbruster
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

We're happy to hear that you were so pleased with your service. If you ever need anything else, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 19, 2021

Dan the service manger for Audi kept us updated on the progress on the extensive repairs our vehicle required. They did a excellent job on the car. Thank you to the team that worked on our Audi More

by BARBIEDAVIS1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal, DAN TAYLOR
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you enjoyed working with Dan so much! If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 17, 2021

Very friendly and helpful. Good communication throughout the buying process. I would recommend this dealership to others. More

by JAMES.M.DROSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, CB Watkins
Report | Print
Nov 17, 2021 -

Maple Hill Auto Group responded

Thank you! We love hearing all about your wonderful experience. If there is ever anything else we can help you with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 17, 2021

While dealing with short inventory supply they found a car that met my objectives and I was able to purchase More

by DANVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson, Matt Taylor
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

We're happy we were able to get you into the vehicle you were looking for. If there's ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 17, 2021

They are always fast and friendly whenever I need to get my vehicle in for service! More

by HEATHERBARTELS2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

We're happy to hear that you always have such a great experience! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 17, 2021

Always solid and friendly personnel, never feel mislead about buying or having work done on all our vehicles. Would recommend to anyone looking to buy a vehicle new or used. More

by TODD.HENDERSON1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you always have such wonder service. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 17, 2021

Bruce was very easy to work with and took care of the window issue on the used Subaru. Went above what was required to get this car to us after being repaired. More

by BRAD.LANG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri
Report | Print
Nov 19, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Bruce was able to assist you with the issue on your Subaru. If there is anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Nov 20, 2021 -

BRAD.LANG responded

Thanks for making purchasing the used Subaru an easy transaction. Thank you very much. You won’t be forgotten. Regards Brad Lang

November 16, 2021

No suggestions at this time it was busy when I arrived and was provided with a ride home until the car was ready More

by JUJUMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Che Lopez
Report | Print
Nov 16, 2021 -

Maple Hill Auto Group responded

If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

November 15, 2021

Oil change appointments are over a month out and even with an appointment it will take half a day More

by DANPIZZA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Report | Print
Nov 15, 2021 -

Maple Hill Auto Group responded

I am sorry to hear about your negative experience here at Maple Hill. Unfortunately with the current labor shortage and with the holidays coming up and people planning their travels, our service schedules have become a bit backed up. With that being said, we are doing the best we can and have opened our schedule back up to what it was before. We are scheduling about 2 1/2 weeks out and for that I do apologize. We do try out best to have our customers in and out within an hour for an oil change appointment, but things do fall behind sometimes. If you would like to discuss this issue further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

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