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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
June 25, 2019
VW Beetle purchase. The sales people were very nice and we love our new VW Beetle convertible. Very easy process. We would buy again when the time comes. The sales people were very nice and we love our new VW Beetle convertible. Very easy process. We would buy again when the time comes. More
by KGKARRSTANG
Verified CustomerEmployees Worked With
Jon Gates, Kevin Poffenberger
June 24, 2019
always best service Thanks to Steve Nutt and Al King for their extra care and special attention... they're a great team and work super hard to make certain the customer i Thanks to Steve Nutt and Al King for their extra care and special attention... they're a great team and work super hard to make certain the customer is well looked after! Thanks!!! More
by altimahart
Employees Worked With
Al King, Steve Nutt
June 24, 2019
Great experience Bob Warren was very professional and "not pushy" when it came to our car buying experience at Maple Hill. I would definitely recommend him to any and Bob Warren was very professional and "not pushy" when it came to our car buying experience at Maple Hill. I would definitely recommend him to any and all my friends looking to buy a car. More
by JSIRK64
Employees Worked With
Bob Warren, Greg Vinstra
June 24, 2019
Rear brakes replaced. Was told needed rear brakes replaced. I ask do yo have time for it today? Answer "Yes" will take 2 - 21/2 hours This was a little after 10:00 am. 3 Was told needed rear brakes replaced. I ask do yo have time for it today? Answer "Yes" will take 2 - 21/2 hours This was a little after 10:00 am. 3 hrs later I call and was told it will not be done until 4:30! Told him what I was told and he said they had to work me in!! This was not an emergency, I could have brought it back and gone to work for the day. This was my day off. Then I was call at 3:15 and she told me she "pushed it through" Not happy with being told one thing and it taking twice as long. Also, man on the phone was very rude to me. More
by BILLIE.BLAKE
Employees Worked With
So mad I do not remember the womans name.
June 22, 2019
Dissatisfaction My Subaru was having a recall taken care of. The dealership had called my home to say it was done! I was in their waiting room! For 3 extra hours a My Subaru was having a recall taken care of. The dealership had called my home to say it was done! I was in their waiting room! For 3 extra hours and the car was done after the 1st hour! I wasn't even given an apology. I won't be back! More
by deuce111698
Employees Worked With
Greg Jordan
June 21, 2019
Love my new car! This was our first time buying a Hyundai and we enjoyed our experience with Nick. Nick was a friendly and knowledgeable salesman. We would refer other This was our first time buying a Hyundai and we enjoyed our experience with Nick. Nick was a friendly and knowledgeable salesman. We would refer others to shop and buy here. More
by Joene
Employees Worked With
Nick Hodgson
June 20, 2019
Recall OK - a bit slow, expensive for repairs and never called my home phone to notify me they were done - although they did remind me of my appointment to t OK - a bit slow, expensive for repairs and never called my home phone to notify me they were done - although they did remind me of my appointment to the point of distraction. More
by AJBIGKAHUNA
Employees Worked With
Don't remember any names or recognize any faces
June 20, 2019
Customer service Customer service was friendly and the repair service itself was fast. The service advisor explained things clearly and answered my questions complet Customer service was friendly and the repair service itself was fast. The service advisor explained things clearly and answered my questions completely. The waiting area is comfortable. More
by MLSEDLOCK
Employees Worked With
Andrea Darnell
June 20, 2019
Oil Change - Wednesday The person(s) who actually checked me in and out is not even listed on this survey correctly. I understand that the service department is very busy bu The person(s) who actually checked me in and out is not even listed on this survey correctly. I understand that the service department is very busy but they came in after one hour after waiting to let me know my car was "almost ready" and almost 40 minutes later, they told me it was available. Overall, my experience will the service department has not been... great. Last year, my vehicle received damages after using their carwash. The door came down on my hood/front of the car. The carwash attendant tried to tell me "it looked fine". After getting my car into have it fixed (an estimated $1000 worth of damage), Maple Hill left my car in the back lot (while it was supposedly at the auto body place getting fixed) for 3-4 days. They had no idea where my vehicle was when I called the auto body shop - said it never showed up. When I contacted Maple Hill, they were shocked to find out that THEY had never taken my vehicle to the auto body shop. Randi was able to correct some of this by offering my free services for oil changes, etc. that I'm still questioned about every time I come in. More
by Grimesk12!
Employees Worked With
Misty Figg
June 20, 2019
Always great service I drive an hour to go there. They never try to sell more service than I need. They are always friendly and accommodating. They drop us off for lunch w I drive an hour to go there. They never try to sell more service than I need. They are always friendly and accommodating. They drop us off for lunch while our car is being serviced and pick us up when we are ready. Plus a car wash. Awesome place to do business More
by Boomer1957
Employees Worked With
Michael Zinger, Steve Nutt
