
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Matt to the power of two, both gentlemen were immensely helpful and professional in servicing my need to obtain a second car; thanks to Hyundai for providing the financing. helpful and professional in servicing my need to obtain a second car; thanks to Hyundai for providing the financing. More
Dealership service center is struggling with mechanics. They scheduled me, then the mechanic went on a week-long vacation. My car was in for almost a whole month after having to wait 2 weeks for my appoint They scheduled me, then the mechanic went on a week-long vacation. My car was in for almost a whole month after having to wait 2 weeks for my appointment time. I had to call them to move the service along multiple times because they were not proactive in calling me when they finished the next step. This caused nearly 2 weeks in delays. They do not use the diagnostic fee toward the cost of the repair unlike most local shops, and their diagnostic fee is the highest in the area. They also ALWAYS leave my steering wheel, shift knob, handles, etc. greasy and disgusting for me when I pick it up. It is not a good feeling of quality when this happens. Generally just really over dealership service. Too bad my Hyundai is a piece of junk with constantly failing critical components of COURSE out of warranty. This is the second time in 2022 that critical, large-expense components have failed within 20,000 miles of the end of the standard warranty. The problem was fixed though (fuel pump failure) and my car is now drivable. However, we’ll see if the gas smell that keeps accumulating in the car goes away any time soon; that sounds like poor workmanship that could be potentially fatal. More
We were in town for a family emergency and they fit us in last minute. They were super helpful, very quick, had refreshments, no one hounded us to upgrade and they were very professional. We wish that we wer last minute. They were super helpful, very quick, had refreshments, no one hounded us to upgrade and they were very professional. We wish that we were leasing our car from them More
Does not seem they have an experienced tech that can troubleshoot effectively, rather the approach is to replace a component at a time at the customers expense. troubleshoot effectively, rather the approach is to replace a component at a time at the customers expense. More