Maplecrest Ford Lincoln

Bad service worst dealership ever did not get spare key for me asked them many times to fix the problem they do not fix it they said they will call me back and ne worst dealership ever did not get spare key for me asked them many times to fix the problem they do not fix it they said they will call me back and never called me back rathergo to different dealership that has better customer service More

OUTSTANDING !!! I have to tell you, I went to the dealership Saturday (23 May).. traded in a Mitsubishi and drove out with a Ford. Billy was the best sales associate I have to tell you, I went to the dealership Saturday (23 May).. traded in a Mitsubishi and drove out with a Ford. Billy was the best sales associate I have ever had, staff there was also the best . If you are looking for a great deal on an American car, GO THERE !!!! They worked with me, knowing my current situation and I could not be happier. I never once felt like I was dealing with what we think the stereotype "car dealer" is supposed to be. This Navy Chief Petty Officer gives Maplecrest Ford Lincoln eternal thumbs up !! More

great car, great deal great sales man I just bought a ford explorer 2015 Matthew Barocas was the sales man. he was very courteous and knowledgeable about the car and its features. we n I just bought a ford explorer 2015 Matthew Barocas was the sales man. he was very courteous and knowledgeable about the car and its features. we negotiated a fair price. and the dealership took care of all the paper work eg title and registration for me. The dealership is kid friendly thank G-d :) I am also thankful the sales man went the extra mile by staying past closing hours to again go over the many new features the car had. Thanks Matt from my kids and I :) More

Purchase of 2015 Lincoln MKC I think it is very rare for someone to say that their car purchasing experience was a pleasure, but Ray Shuta made mine just that. There was no pres I think it is very rare for someone to say that their car purchasing experience was a pleasure, but Ray Shuta made mine just that. There was no pressure or gimmicky sales tricks. Ray simply provided the information I needed, listened to what I wanted, then found me the car that met all my needs. He didn't try to sell me options or upgrades I didn't want or need. He stepped through the leasing process and provided me with options so that I could make an informed decision. I drove out of the dealership today with the MKC I wanted at a price I was very happy with. I would definitely recommend both Ray and the whole team at Maplecrest More

Wonderful Service Experience Heidi Stamm was my service advisor she was awesome explained everything I needed no overcharges. Waiting area was great made my stay very comfortable Heidi Stamm was my service advisor she was awesome explained everything I needed no overcharges. Waiting area was great made my stay very comfortable. Used to have service done on the outside. Not anymore. Will deal with Maplecrest from now on. More

Car Purchase Matt Barocas was my sales person. He was helpful in the selection of my vehicle and negotiating the price. He can be reached at 908-964-7700 xt.5541 Matt Barocas was my sales person. He was helpful in the selection of my vehicle and negotiating the price. He can be reached at 908-964-7700 xt.5541 More

Wonderful Service Experience I always hate to bring my car into the dealer for service. This time it was a great experience. My service writer Heidi Stamm was awesome. She was I always hate to bring my car into the dealer for service. This time it was a great experience. My service writer Heidi Stamm was awesome. She was very friendly, knowledgeable and helpful. She walked me through the process providing me with all the information. She was truly a pleasure to work with. My car is great condition & I would recommend this dealer to all of my friends & family. I will only work with Heidi Stamm in the future for any service on my vehicle. More

Bittersweet I don't normally leave reviews unless absolutely compelled to. In this instance, it is because I cannot understand how a manager could have such horri I don't normally leave reviews unless absolutely compelled to. In this instance, it is because I cannot understand how a manager could have such horrible customer service acumen and be so ignorant. My original sales associate Matt was very patient in dealing with me and after a few hurdles, he ultimately made the sale and convinced me to lease a 2015 MKZ hybrid. He is a good salesman. It wasn't until I came in 2 weeks later to pick up my license plates and registration where Maplecrest did not end on a good note with me. In being called in to pick up my plates, I was told I had to pay a fee when I got to the front desk. When initially I signed my contract however, all fees were supposedly covered. I was told to pay a balance or I would not get my plates. Instead of referencing my actual contract to see if I did in fact owe anything, the sale manager brought out a blank contract and continually pointed where the line said "estimated" while repeatedly circling the section as if I was an idiot because I was arguing that I did not owe any money. As a result, he took the plates and registration away, refused to give them to me, and turned his back and walked away mid conversation. I immediately rush home to get my contract, went back to Maplecrest within the hour and proved that I did not owe any money. Instead of apologizing like any respectable dealership would do, I received excuses and hostile emotions. Because of the fellow who wasted my time and ruined my evening, Maplecrest has left a bitter taste in my mouth. This review is not reflective of the service dept. They have continually done good work on my vehicles. More

Future Longtime Customer Since moving to South Orange three years ago, we have used Maplecrest for servicing a vehicle we previously purchased out-of-state, went on to leased Since moving to South Orange three years ago, we have used Maplecrest for servicing a vehicle we previously purchased out-of-state, went on to leased one vehicle from them and just yesterday bought a second from Maplecrest. Every experience has been great. They are very friendly, do not try to sell me on anything I don't want or need and are great about following up to make sure everything continues to go well. The sales and leasing group are great, but just as important the service department is outstanding. They always work to find a time for bringing in my car that works with my family's crazy schedule, they keep in touch about what is being done and the timing for getting it completed. So long as we live in this area we will be coming to Maplecrest. More

Great experience I got Two cars I Went to Maplecrest Ford- I met Jeff Braunstein, (manager) Sale people should take a lesson from him. Friendly, he Listen to your need, and worke I Went to Maplecrest Ford- I met Jeff Braunstein, (manager) Sale people should take a lesson from him. Friendly, he Listen to your need, and worked out a great deal for a lease on a Escape. Gary was the Sales person- Top rated. . was so impressed by their follow-through and knowledge, that a couple days later I went back to see them for a look at the New Fusion. I was driving a Jetta. Jeff and Gary took me for TEST DRIVE. I loved the way my jetta handled.. I test drove the 2.5 Eco-boast fusion. It is a great handling car. Jeff Braunstein took the time to sit down and compare all the advantages of the fusion over the jetta. Gary and Jeff together worked out a lease deal where I would be paying LESS for the fusion, with more options , in the car, How can you beat that. Jeff /Gary made the car leasing a enjoyable experience. I would highly recommend Maple Crest ford, and especially Jeff Braunstein & Gary More