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Maplecrest Ford of Mendham

Mendham, NJ

4.9
902 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer. You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family... We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit. Thank you for considering Maplecrest Ford of Mendham! Sincerely, Tom Giordano, President
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102 East Main Street

Mendham, NJ

07945

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Showing 902 reviews

August 09, 2011

Charlie was the best. He spent a lot of time finding the vehicle we wanted and found it. The whole experience was positive. Then he was good enough to get floor mats I wanted 10 days later and was just as More

by Carol Wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
charlie, Charlie Samons
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Dear Ms. Wood, Thank you for taking the time to review your experience! I'm happy to hear you found your whole experience with Charlie and Maplecrest a positive one. If you happen to read other reviews about Charlie, you will see that his sales approach is pretty consistant; informative, gratious, low-key. I'm glad yours was no exception. Thank you again for your business, please do not hesitate to contact us if we may assist in any way! Sincerely, Tom Giordano, President, Maplecrest Ford.

August 07, 2011

we have been bringing cars to maplecrest for many years and the service dept is a pleasure to deal with. we just purchased a new car and charlie was also a pleasure to deal with and very helpful. we like More

by aikiskip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4, Charlie Samons
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for taking the time to rate your experience at Maplecrest! We appreciate your continued business in both sales and service. We know the competition is fierce and we certainly appreciate your loyalty! Thank you again, we look forward to seeing you in the store! Regards, Tom Giordano, President, Maplecrest Ford.

July 28, 2011

Maplecrest Ford of Mendham consistently provides excellent customer service, flexibility, great pricing, and service with a smile. I've recommended Maplecrest to friends and family over the years More

by susanramos5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Giordano
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Dear Susan, Thank you and Steven for your continued loyalty to Maplecrest! I'm glad you're enjoying the new Explorer. Is this your 3rd, 4th one? Time flies! Thanks again, you know we're always here if you need anything! And thanks for the referrals! Enjoy, Tom.

July 14, 2011

Barbara did a great job negotiating on my behalf. She help me get the car I wanted for the price I needed. She helped make sure the car was safe and clean. More

by nrago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thanks for taking the time to review your experience with Barbara and Maplecrest. I'm happy to hear she was able to find you the car you wanted within your price range you needed. Enjoy your vehicle, please contact us if ever you need assistance! Thank you again! Regards, Tom Giordano, President, Maplecrest Ford.

July 12, 2011

I initially selected Maplecrest because, of the five Ford dealers I reached out to for quotes on the internet, they gave me the best price on the model and options that I wanted. Plus, they were the closest More

by don.gilmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you so much for your very kind comments regarding your experience at Maplecrest Ford! To hear that this may have been your best and simplest car buying experience in over 40 years of driving is validation that we are on track with our approach. Our goal is comfort, convenience, and accommodation, and it sounds as though Barbara delivered just that. She's an asset to the team, for sure! Thank you again for your business, we look forward to seeing you around the store! And as always, we appreciate your referrals! Warm Regards, Tom Giordano, President, Maplecrest Ford.

July 07, 2011

By far the best experience I have ever had in buying a new car. From the moment my family and I walked through the door, Barbara was friendly, informative, helpful and honest. Everything went so smoothly More

by hollyfay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for your short and sweet review of your experience with us! Friendly, informative, helpful and honest. Love it! Barbara is awesome and I'm glad she provided the best experience you ever had buying a new car. Your business is greatly appreciated, thank you! Hope to see you soon! Sincerely, Tom Giordano, President, Maplecrest Ford.

July 06, 2011

The sales person (Barbara Hanson) and the manager (Dave Vorheimer) were terrific putting the deal together, giving me a reasonable price for my trade in and getting me my new car fast. More

by gamesmaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for taking the time to rate your experience at Maplecrest. I'm glad Barb and Dave were able to provide you a fair price and get you a vehicle in short order. Thanks again for your business, we're always here should you need assistance! Regards, Tom Giodano, President, Maplecrest Ford.

July 04, 2011

A very pleasant experience from initial email queries, from the just looking first visit to the dealership, from the ordering process and to delivery. The sales rep answered all questions and went out of More

by rugelime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Feller (Sales) and Don Duncan (Business Manager)
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for taking the time to post a review of your experience with us! I'm happy to hear the Bob and Don delivered an experience that we strive for on a daily basis; pleasant, honest, thorough, low-pressure, and first class! We truly appreciate your business and look forward to seeing you on the service drive! Thanks again! Tom Giordano, President, Maplecrest Ford.

July 04, 2011

Barbara Hanson is the saleswoman I dealt with at Maplecrest Ford. She did an outstanding job finding me a 2011 Ford Focus. Thanks to Barbara I was able to take a 2011 and 2012 focus for a test dri More

by ggrodeska
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for taking the time to rate your experience with Maplecrest! If you read other reviews on our page, you will see that Barbara clearly has a passion for her career. She consistently goes above and beyond to provide an experience not easily found at other dealerships. She's awesome and we appreciate her efforts! Thank you again for your business, and thank you for recommending us to your family and friends! Sincerely, Tom Giordano, President, Maplecrest Ford.

July 03, 2011

My wife and I have purchased/leased several cars over the past 7 years and I must say the experience with Maplecrest has been the best yet. Everyone we dealt with has been extremely professional and knowledg More

by Kham123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Samons, Charlie Samons
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you for your kind words regarding your experience at Maplecrest! I'm happy to hear of your positive experience with Charlie. He's a perfect fit for this store because we all understand the importance of being professional, knowledgable, honest and friendly. In such a competitive business climate, there is no other way, period. I assure you your experience with our service department will meet your expectations. But for any reason you have a concern, you are welcome to call me anytime and I'll make sure you're satisfied. Here's my number..973-543-2531 x101. Thank you again for your business! Sincerely, Tom.

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