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Maplecrest Ford of Mendham - Service Center

3.8

11 Lifetime Service Reviews

102 East Main St., Mendham, New Jersey 07945

11 Reviews of Maplecrest Ford of Mendham - Service Center

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June 06, 2017

"service on 2007 hertz mustang"

- frank 7044

Will did a great job keeping me informed on the work they were doing on my car and what extras needed to be done and why

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Recommend Dealer
Yes
Employees Worked With
Will Talmadge
Jun 21, 2017 -

Maplecrest Ford of Mendham responded

Hello Frank, Thank you for the review of Will and our service department here at Maplecrest. We appreciate your business and appreciate you choosing Maplecrest for your vehicle service needs. Drive safe and have a wonderful summer!

May 18, 2012

"I initially went to Malouf Ford on Rt 1 to address an..."

- NewBrunsFordy

I initially went to Malouf Ford on Rt 1 to address an issue I was having with my Ford remote start unit. Malouf told me that the repairs would not be covered by any of the warranties I had on my vehicle (Remote start has life time warranty, Vehicle had extended service plan). Upon taking my vehicle to my original Maplecrest Ford dealership and talking with Don Duncan, it was determined that my repairs were in fact covered by the warranty. This saved me fully $130! Don was extremely helpful in getting my vehicle service done properly. In addition, Don helped me get my car in a quick manner after dealing with several lease-to-purchase issues. I would highly recommend Maplecrest Ford to any person planning to purchase a vehicle! Thanks so much for your help!

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Recommend Dealer
Yes
Employees Worked With
April 19, 2012

"I had my Expedition serviced which was running terrible..."

- navman

I had my Expedition serviced which was running terrible when I brought it in.Jim and his team diagnosed the problem and worked hard at repairing it for the least amount possible.The Expedition has its power back and is running like new.

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Yes
Employees Worked With
December 08, 2011

"I took my 2011 Mustang GT in for regularly scheduled..."

- M924

I took my 2011 Mustang GT in for regularly scheduled maintenance. The service manager was unable to help me with an issue that arose. I was later contacted by David Vorcheimer the General Manager who offered a solution to my issue. Dave has been very supportive and expedited the process. I promptly scheduled an appointment to have the issue resolved and am pleased with the results.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim Kane, David Vorcheimer
October 05, 2011

"This is our second F-Series purchase from Mr. Kozak. He..."

- jeanie k

This is our second F-Series purchase from Mr. Kozak. He is a wonderful person to work with and intend on using his services on other purchases in the futher.I was currently driving a 2008 F-250, and wanted to upgrade to a F-350 Diesel. He addressed all of my concerns, and answered all of my questions that I had asked, going from driving only Gas vehicles I was not really familiar with a Diesel Engine. Thank You Phil I love my TRUCK. Jeanie Kozdeba

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Kozak
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear Jeanie, Thank you for posting a review of your experience with Maplecrest and Phil. Happy to hear everything went well! We're always here if you ever need assistance! Enjoy the F350! Sincerely, Tom Giordano President Maplecrest Ford

October 04, 2011

"I made an appointment to bring in my 2011 mustang gt in..."

- stuttgart32

I made an appointment to bring in my 2011 mustang gt in to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and based on the reviews on this site chose maplecrest of Mendham. I made the appointment Monday, and told the service writer over the phone the issue which he said I would have to leave it overnight. Brought the car in on Wednesday which was my scheduled appointment and the service writer who also said he was the manager said he couldn't work on the car if it was engine related since I didn't purchase it there. Now I took time off from work, and had my wife follow me through an hour drive with traffic for no reason. I explained this to him he was absolutely not hearing my complaint and simply did not care. That is not customer service! Unless you live in the area don't bother or waist your time with this dealer especially based on this site's ratings like I did. They won't service your car if you didn't purchase it from them which seems to be their own policy not Ford's. Thumbs down!

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Recommend Dealer
No
Employees Worked With
So called service manager
Oct 18, 2011 -

Maplecrest Ford of Mendham responded

Dear Stuttgart32, Thank you for posting the review of your experience with Maplecrest. Once I was made aware of your concern, I contacted you immediately and two more times within the next three days. I appreciated your getting back to me, allowing the opportunity to apologize for the handling of your case. Unfortunately we do make mistakes, as does everyone, and I used this opportunity to have lengthy discussions with my staff to ensure nothing like this happens again. During our phone call I explained the reasons behind the decision that was made. It was a judgement call and we used poor judgement; I'm the first to admit it. Whenever we drop the ball, we use the experience to become better. I appreciate the opportunity and again apologize we inconvenienced you. Sincerely, Tom Giordano, President.

July 12, 2011

"I initially selected Maplecrest because, of the five Ford..."

- don.gilmore

I initially selected Maplecrest because, of the five Ford dealers I reached out to for quotes on the internet, they gave me the best price on the model and options that I wanted. Plus, they were the closest to my home and it has a "local" feel. My subsequent experience, principally with Barbara Hanson, was probably the best and simplest of any car purchase I've had (in over 40 years of driving). Barbara worked tirelessly to find the car I wanted without any of the options I did not need. She fully explained all of the features of the car, including the electronics, which are quite daunting (for me!). I got a decent price for my trade-in everyone in the showroom was friendly and made sure I was being helped. I have had the car for less than wa week but am extremely happy with it. I will strongly recommend Maplecrest (and Barbara) to anyone who asks.

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Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Aug 30, 2011 -

Maplecrest Ford of Mendham responded

Thank you so much for your very kind comments regarding your experience at Maplecrest Ford! To hear that this may have been your best and simplest car buying experience in over 40 years of driving is validation that we are on track with our approach. Our goal is comfort, convenience, and accommodation, and it sounds as though Barbara delivered just that. She's an asset to the team, for sure! Thank you again for your business, we look forward to seeing you around the store! And as always, we appreciate your referrals! Warm Regards, Tom Giordano, President, Maplecrest Ford.

May 20, 2011

"highly rate this dealer. as for service, i haven't had..."

- harpbob

highly rate this dealer. as for service, i haven't had any repairs and so i didn't rate that but i will when i am there with repairs their is an issue with sync that Ford is working on .the usb port lockes up and you either have tu disconnect the battery, remove fuse, or do a complete reset in the sync software.. hope this gets resolved soon very anoying to me

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Recommend Dealer
Yes
Employees Worked With
barbara Hanson
January 09, 2011

"This small dealership appears to do a good job. Only..."

- scoobydave

This small dealership appears to do a good job. Only 10,000 miles on our 2-year old 2009 Ford, but have not had much reason to see them other than routine oil changes. Unlike the other writer, who had less service than they wanted, I am happy when dealers don't try to upsell me on service. Also, it is the owner's responsibility to ensure that they follow service recommendations and keep good records (which reminds me, I go no receipt for the last oil change because their computers were down). Happily, I have been in the waiting area while a service tech advised an elderly woman with a troubling intermittent electrical system problem to wait until it occurred more frequently. He could not be sure the recommended $800 repair would solve the problem (it wasn't happening while in the shop), and didn't want her to be dissatisfied. The tech's patience and clarity in explaining the problem and the owner's options were exemplary.

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Yes
Employees Worked With
Other Employees : don't recall
July 18, 2009

"I have been giving them the benefit for years service..."

- sjd451

I have been giving them the benefit for years service would get better seeing I live close to the Mendham location. Unfortunately after two and one half years it got worse. Whenever I brought in the car for the 15,000 - 25,000 - 45,000 I was told everything was find and I didn't need any work. All work was just put onto my on-line Ford service page as "service maintenance". We took a filthy factory installed air filter out of the car after 42,000 miles and when I asked when it was changed prior there was no record and they just gave me a new one. There is no record of the transmission fluids and the radiator being taken care of during the first 50,000 miles. When I asked about this I was told “These are automatically taken care of". Very vague paperwork detailing what was done to the car. When I asked why things needing to be fixed on my husband’s car were brought up when my husband car was in for oil changes and I was never told of anything needing to be done - I was told mine was automatically taken care of without being told. The brakes were addressed after I asked to have them look at. Prior to traveling 3,000 miles with the car I had taken the car into Maplecrest for an oil change and tire rotation, telling them I was traveling alone - over 3000 miles and to make sure the car was trip ready. I was never told about uneven or worn tires, or the need for the wheel alignment. I had gotten a flat tire after I returned from my trip and took it to a tire center to get fix. All tires shown the wheel alignment was out of line and due to the uneven wear the alignment had to be out for quite awhile. With the amount of wheel and steering being off the wear on all four rotated tires would have not have happened in a short amount of time. I had called Maplecrest for a price quote on tires, I was told they would get me a price and call me back. No one called me back. A part was ordered for my car and was told the parts department would call me when it came in. Four days later I stopped by and was told part was in. Parts department didn't follow written instructions to call me. Maplecrest has also replaced original striping which was on the car when purchased. The hood had to be replaced due to a flaw on the underside of the front hood, so the stripe was put on the new hood and the back stripe was replaced by Maplecrest to match. Since the stripe was not put on properly and over the original stripe, I finally had them remove the stripes seeing the workmanship was flawed. I now have a stripe-free car and two straight cuts in the front and back of the car when the stripe was removed the second time. Maplecrest was the ones who striped the car two times and stated the stripes were there when I brought the car in. With the amount of things I have had with my car, I cannot believe I am the only one who has had shoddy service.

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Recommend Dealer
No
Employees Worked With
3
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