I have been giving them the benefit for years service would get better seeing I live close to the Mendham location. Unfortunately after two and one half years it got worse.
Whenever I brought in the car for the 15,000 - 25,000 - 45,000 I was told everything was find and I didn't need any work. All work was just put onto my on-line Ford service page as "service maintenance".
We took a filthy factory installed air filter out of the car after 42,000 miles and when I asked when it was changed prior there was no record and they just gave me a new one. There is no record of the transmission fluids and the radiator being taken care of during the first 50,000 miles. When I asked about this I was told “These are automatically taken care of". Very vague paperwork detailing what was done to the car.
When I asked why things needing to be fixed on my husband’s car were brought up when my husband car was in for oil changes and I was never told of anything needing to be done - I was told mine was automatically taken care of without being told. The brakes were addressed after I asked to have them look at.
Prior to traveling 3,000 miles with the car I had taken the car into Maplecrest for an oil change and tire rotation, telling them I was traveling alone - over 3000 miles and to make sure the car was trip ready. I was never told about uneven or worn tires, or the need for the wheel alignment.
I had gotten a flat tire after I returned from my trip and took it to a tire center to get fix. All tires shown the wheel alignment was out of line and due to the uneven wear the alignment had to be out for quite awhile. With the amount of wheel and steering being off the wear on all four rotated tires would have not have happened in a short amount of time.
I had called Maplecrest for a price quote on tires, I was told they would get me a price and call me back. No one called me back.
A part was ordered for my car and was told the parts department would call me when it came in. Four days later I stopped by and was told part was in. Parts department didn't follow written instructions to call me.
Maplecrest has also replaced original striping which was on the car when purchased. The hood had to be replaced due to a flaw on the underside of the front hood, so the stripe was put on the new hood and the back stripe was replaced by Maplecrest to match. Since the stripe was not put on properly and over the original stripe, I finally had them remove the stripes seeing the workmanship was flawed. I now have a stripe-free car and two straight cuts in the front and back of the car when the stripe was removed the second time. Maplecrest was the ones who striped the car two times and stated the stripes were there when I brought the car in.
With the amount of things I have had with my car, I cannot believe I am the only one who has had shoddy service.