Maplewood Toyota- Service Center

Timely check up for my 2012 Prius This is my second Prius from your dealership and have found the people we work with, from salesman to maintenance department, all knowledgeable and fr This is my second Prius from your dealership and have found the people we work with, from salesman to maintenance department, all knowledgeable and friendly. My husband drives a Scion so you can tell why we are pleased. More

Best in the business Just bought a new 2017 Camry from Terry Burke and the services I received were phenomenal. The entire Toyota organization shows everyday why they are Just bought a new 2017 Camry from Terry Burke and the services I received were phenomenal. The entire Toyota organization shows everyday why they are the number one dealership in the state. I would highly recommend Toyota and Mr. Terry Burke to everyone. So, thank you Terry, thank you Toyota, and let's keep going places. More

Awesome Service Mgr went above an beyond! I went in for a routine tire rotation.. I mentioned to the Service Mgr that I was 99.9% sure that I had lost my diamond wedding band in my car a coupl I went in for a routine tire rotation.. I mentioned to the Service Mgr that I was 99.9% sure that I had lost my diamond wedding band in my car a couple of months earlier but after multiple searches done by myself and others, we were unable to find it. He said that he would personally take a look as he was familiar where things can hide. I left not thinking that he would find it and that I would be making an insurance claim and shopping with my husband for a replacement. Imagine my surprise when he texted me a hour later with a picture of my ring. I was speechless! When I went to pick up my car later that afternoon, he had it waiting for me. I consider this above and beyond! I have told my story to everyone. I don't remember his name, but his initials are JB. I hope that you commend him on superior/world class customer service!!!!! Thank you, Nancy More

Responded to my request I was due for my Toyota Care visit with my 2015 Tundra when I broken the passenger lens on the rear of the truck and I called and your part department I was due for my Toyota Care visit with my 2015 Tundra when I broken the passenger lens on the rear of the truck and I called and your part department reserved the lens and I had it installed when I was in for the Toyota Care visit. I even got the 10% discount with my coupon that was send me in the mail. Thank you. I appreciate that I did not have to make two trips to the service department. More

Maplwewood Toyota excels in csuotmer service I have been using this dealer for many years and unlike so many business models these days, they have improved the service process for the better and I have been using this dealer for many years and unlike so many business models these days, they have improved the service process for the better and are a benchmark for many other servicing dealers. The service folks really work as a team. One of the key reasons I continue with my allegiance to Toyota products. More

Well executed service call Set up service online for basic maintenance and added a recall to complete in comment section. The service team does not see till printo out order. Set up service online for basic maintenance and added a recall to complete in comment section. The service team does not see till printo out order. Suggested call if online order needs additional info to allow adequate time in service estimate. Good idea. Better idea would be update system or process for better visibility of non 'select from this list' items for service visit. More

Very pleased with the dealership We have bought three cars in three years from Vic and are very pleased with dealing with him. Also, after purchases, we are pleased with the Service We have bought three cars in three years from Vic and are very pleased with dealing with him. Also, after purchases, we are pleased with the Service Dept. when the car needs servicing. However, we brought our 15 Highlander in for service and drove out of the dealership with a new 16 Highlander. More

Courteous, helpful, informative staff. Treatment of customers (and clients) is central in my evaluation of any business or service. Maplewood Toyota certainly ranks high on this criterion. Treatment of customers (and clients) is central in my evaluation of any business or service. Maplewood Toyota certainly ranks high on this criterion. Courteous, helpful, informative staff provide excellent service, well explained. I am grateful for gracious staff members who greet me cheerfully when I arrive, answer all of my questions thoughtfully, and then--when service is done-- carefully explain service completed along with notes about vehicle's current status and future possible needs and issues. More

Service excellence Pa & Nick, thanks for signing up my service request. You're re incredibly awesome. Stewart "Stu" - your service, support and guidance is indelible Pa & Nick, thanks for signing up my service request. You're re incredibly awesome. Stewart "Stu" - your service, support and guidance is indelible Rao Manda. More

Excellent customer service We have been going to Maplewood Toyota since 2004. Their Service and Sales department have always provided excellent customer service.. We consistentl We have been going to Maplewood Toyota since 2004. Their Service and Sales department have always provided excellent customer service.. We consistently recommend them to our family and friends. More