Marchant Chevrolet Inc

no payments for 6 months not as advertized Purchased new truck on 04/02/20 Asked for the advertised "no payments for 6 months" was told we have to call the bank to set that up and they are clos Purchased new truck on 04/02/20 Asked for the advertised "no payments for 6 months" was told we have to call the bank to set that up and they are closed now (Thursday afternoon) come back tomorrow and we'll take care of it. I replied I cant get back tomorrow but I'll come Monday morning. I return on Monday to set up my "no payments for 6 months" and was told oh its to late now we cant do that your first payment is due in 45 days. More

Exceptional Service!! I had opportunity to work with Shawn Couch during the purchase of my Blazer, I could not have asked for a more positive experience! I initially called I had opportunity to work with Shawn Couch during the purchase of my Blazer, I could not have asked for a more positive experience! I initially called Shawn at Marchant to inquire about the vehicle I was looking for. Although the vehicle was not onsite, Shawn was prompt about working with other dealerships to get the vehicle within a day. Additionally, Shawn worked with me throughout the afternoon/evening, collecting all of the relevant information so that my purchase experience would be smooth. I also had the pleasure of working with Randy Frazier while financing the vehicle and he too was exceptionally kind, helpful and efficient. I was not waiting around or stuck at the dealership all day due to Shawn and Randy's efficiency and knowledge. I appreciate Shawn's, Randy's and the Marchant Chevrolet team's integrity and kindness and look forward to working with Shawn and Randy again in the future. More

On Nov.25, 2019 I was in the market of a Silverado and I was told by a good friend to go to Marchant Chevrolet. As I walked into the dealership I was greeted by Shawn Couch and he was such a pleasure to wo was told by a good friend to go to Marchant Chevrolet. As I walked into the dealership I was greeted by Shawn Couch and he was such a pleasure to work with. A very trustworthy salesman. I highly recommend him and Rob Marchant for your next vehicle. More

Quick, easy and very friendly. Great Dealsership!!! We have bought several vehicles from Marchant Chevrolet and would highly recommend this dealership. Each time our salesman, Shawn Couch, has made the We have bought several vehicles from Marchant Chevrolet and would highly recommend this dealership. Each time our salesman, Shawn Couch, has made the purchase process pleasant, the pricing has been great and the overall process was quick and easy. If your in the market for a vehicle I would definitely suggest you give Shawn a call. More

Most Customer Friendly deal I have made in years. I had a great experience in buying my new 2020 Chevrolet High Country from Mr Shawn Couch who is a gentlemen's gentlemen. No pressure and true care f I had a great experience in buying my new 2020 Chevrolet High Country from Mr Shawn Couch who is a gentlemen's gentlemen. No pressure and true care for the customer and great follow up is entirely what Shawn is about. I happened to stop there when traveling for a stay in Charelston from Florida and was so impressed with his approach I let him work on the truck I had been looking for. I have had more than 90 vehicles in my lifetime and it has become a dog eat dog nightmare until I stopped at Marchant. Even though the distance was far from my home, I was compelled to buy from the " man" like I had done many years ago because of his clear honesty and integrity. This is an old fashioned hand shake dealership where they trust you and you trust them. Shawn updated me daily on his search activity and found the perfect vehicle that met my exact criteria. Unlike many other car deals I have made, he wanted everything right for me before the final cash changed hands. In a world where customer service is a thing of the past, Shawn and the support team at Marchant Chevrolet are all very decent people. My hat goes out to them for their 5 star approach to everything they do. General Motors I hope you are reading this as your many slimy dealerships and their slimy ways could take a real lesson form the fine performance at Marchant and the way they represent your product. Any new Chevrolet I purchase will always come from Marchant Chevrolet the dealership who honors the individual before the deal. Thank you for allowing me a great experience! The Floridian More

This WAS different! :) My Chevy pick up was brought in by AAA because it suddenly ceased to start. Even the door locks ceased to function. Terry received the ailing vehicl My Chevy pick up was brought in by AAA because it suddenly ceased to start. Even the door locks ceased to function. Terry received the ailing vehicle and has a repair man look for the problem. Oh, Rats! :( The whole family must have had a banquet. The electrical wiring was destroyed. Terry had Shawn contact me about a replacement. He gave me the specs on a possible replacement. It sounded like it was worth a look. My eta was about 3pm. Shawn said to call his cell phone when my time was more definite. My call enabled him to have the pick up ready to see and drive. It passed my inspection and test drive so we got some firm numbers on paper that were agreeable. Papers were signed and Randy did the final transfer and payment paperwork. Delivery was delayed while the windshield is being replaced. The passenger side crack was almost missed. Some eagle eye in service spotted the crack while the pick up was being cleaned. Here is to many years of good service. :) More

Breath of Fresh Air This was one of the easiest and best experiences I have had with buying a car. Everthing was straight forward - no "smoke and mirrors". I truly felt This was one of the easiest and best experiences I have had with buying a car. Everthing was straight forward - no "smoke and mirrors". I truly felt like they really wanted to earn my business without pressuring me into buying! They did most of the work for me to get the deal done. Bill Clem was really helpful and a pleasure to work with. They even worked with me to get my car delivered to me :) More

Great people work at Marchant Chevrolet We had a great experience at Marchant Chevrolet. Shawn Couch was our salesman, he did not pressure us,he was helpful to see we got everything we were We had a great experience at Marchant Chevrolet. Shawn Couch was our salesman, he did not pressure us,he was helpful to see we got everything we were looking for in a Traverse. All the people were nice, and didn't try to sell us a lot of extra stuff. Shawn called to check on how we were liking the car. More

Great people to deal with as a single woman!!! I was trading my car in and had shopped around to a couple of dealerships and felt pressured and even got a migraine at one of them in the process. I I was trading my car in and had shopped around to a couple of dealerships and felt pressured and even got a migraine at one of them in the process. I can't say enough about Shawn, Rusty, and Randy. I'm a single woman, shopping by myself and none of them ever once made me feel pressured nor were inappropriate, but made me feel like they were the ones to do business with. Further, I sent Mr. Marchant an e-mail commenting on how kind his staff was and heard back from him right away which was nice. I'm certainly impressed with the guys at Marchant....no gimmicks, no pressure, no high dollar showroom, just a fair deal and nice people. Thank you very much. Jeanette Turner More

Very nice people great to deal with Very good people and great to deal with it was very quick without lots of pressure very knowledgeable sales people it was a wonderful experience to Very good people and great to deal with it was very quick without lots of pressure very knowledgeable sales people it was a wonderful experience to More