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Marhofer Chevrolet
Stow, OH
49 Reviews
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Showing 49 reviews
September 14, 2023
Went to purchase a new truck today, and was told by the store “team leader” , James Stickler, that my business was not welcome. This all stems from a previous purchase a year ago when the dealership finan store “team leader” , James Stickler, that my business was not welcome. This all stems from a previous purchase a year ago when the dealership finance manager made a $4k mistake. I made it right after being contacted and wrote a check for the dealerships mistake. Now…they don’t want my business. This is fine so many better choices. Good riddance marhofer! More
by Brett
Employees Worked With
Zachary Brooks
Helpful December 16, 2022
To say my experience with Ron Marhofer is Stow was less than satisfactory, would be an extreme understatement. I went to Ron Marhofer in Stow a week ago today, on Tuesday 12/6/22. After a lengthy discussio than satisfactory, would be an extreme understatement. I went to Ron Marhofer in Stow a week ago today, on Tuesday 12/6/22. After a lengthy discussion on the trade in value of my current truck, which was purchased in April, (stickered at $36,000 with a Kelly Blue Book trade in value of $30,000) I was told by the salesman, I must have overpaid for my truck because it is not worth more than $25,000… Which is a typical dealership pitch but is also border line insulting. None the less, I went into Ron Marhofer expecting to lose a little money. Doing my research, I reached out to the Ron Marhofer in Cuyahoga Falls. The Falls dealership told me they would give me, “$26,000-26,500” for my trade in. The Stow location wouldn’t match. I decided to bite the bullet and make the deal on the truck I was interested in purchasing if the dealership would fix a few minor rust spots. On Friday 12/9/22, I spoke with the salesman, Noah and according to Noah, the truck I was interested in purchasing was “already heading to the body shop and it likely won’t be ready to pick up until Wednesday” (tomorrow, 12/14/22). We then made an “agreement” without signing paperwork and planned to proceed with the purchase. I told Noah that I found 3% better financing with my credit union, and I was going to use them. Noah remarked, “That’s hard to believe” again, insulting me as if I was not being truthful on the matter. He then asked me if I could come in to sign some paperwork on Saturday, 12/10/22. Once I arrived Saturday afternoon, I was given a speech on ‘how I could sign with their credit union and lock in the truck now, at an 8% interest rate’ – I reiterated to Noah that my credit union was providing me an interest rate of 5.1% and I would be using them. Noah continued to try and persuade me by telling me that “a couple percent is just nickels on the dollar.” Those “nickels and dollars” mean a lot more to me than they do to a multi-million-dollar dealership. Noah then told me that if I don’t sign using their credit lender that they could not hold the truck for me, although the truck was in the body shop. After further discussion, I offered to put down a cash down payment until the loan was completed. Noah told me that his manager James would not accept. After wasting an hour of my Saturday afternoon with the attempts to be swindled and pressured into signing, Noah tells me that he can “email me a buyer’s agreement” to give to my credit union to move forward. I left very frustrated with the customer service I was receiving. My frustration continued until Monday, as I did not receive the emailed agreement as I was promised over the weekend. I did not receive any emails from Noah until after 3pm on Monday, 12/12/22. When I finally received an email from Noah, it was still not the buyer’s agreement that was promised, it was an emailed attachment of a brochure for their extended warranties. Still extremely frustrated, I finally received the agreement and sent it to my loan officer by 3:45pm Monday 12/12. I was already approved for this loan; the bank just needed the agreement to process the check. Noah was informed of this and knew as soon as the agreement was given to the bank, we could proceed with the purchasing of this vehicle and the sale would be finalized when the truck was out of the body shop. This morning, Tuesday 12/13 I received a text informing me they sold the truck to someone else. Baffled with the lack of professionalism I received via text message I decided to call and speak with the manager, James. James was unavailable so I explained to Noah my frustrations and he responded with he “gets it, but this happened here all the time.” I informed him of my intention to put up this review and to help protect other people from this happening again, and he replied “well that’s messed up man. That’ll cost me clientele.” I am unsure how you could ever build a clientele by doing business the way they tried doing business with me. Needless to say, I will NEVER do business with the Stow Ron Marhofer again and I encourage you to do the same. If you made it through all of this, thank you for your time! More
by M_bowman_20
Employees Worked With
Noah Hayden, James Sticker
November 19, 2022
My friend bought a used car,The car is in great shape and she is really enjoying it.Her battery died yesterday,We we were stuck at McDonald's on 91 with groceries and it was cold and snow was coming dow and she is really enjoying it.Her battery died yesterday,We we were stuck at McDonald's on 91 with groceries and it was cold and snow was coming down,We called AAA but they were busy.we called Marhofer service department ,They came out in ten minutes with a smile and all went well .This dealership is the greatest, Thank you for being so caring More
by mssalisw1970@aol.com
Employees Worked With
I do not know it was my friend's car
September 24, 2022
you sent me to a dealer that did not have what i was looking for,. thanks for 50 miles of nothing. take me of your list. got a car from midway chevy orwell ohio.they had the car i was looking for looking for,. thanks for 50 miles of nothing. take me of your list. got a car from midway chevy orwell ohio.they had the car i was looking for More
by yellowbricktom
Employees Worked With
shaina
May 05, 2022
Purchased a pre-owned Tahoe in January. We live in Ohio and it has been very cold. We had a couple of nice days April 23-24. No air conditioning!! Opened the sunroof for the first time a We live in Ohio and it has been very cold. We had a couple of nice days April 23-24. No air conditioning!! Opened the sunroof for the first time and the black plastic side panel that covers the metal fell off which probably isn't a huge expense but added to my frustration. Emailed the salesman, he assured me that it would be taken care of because of the time of year they just accidentally missed it. I didn't think to check because it was January. He talked to Amy, his manager and called me back. She offered to run a diagnostic for free but refused to fix. Took it in, they did a free diagnostic and informed me that all A/C lines were corroded and something like a evaporator or condenser cap (over $700) needs replaced and it would be $3297.43 to repair. Obviously, all of the A/C system did not corrode within 3 months of no use. The salesman no longer returned my emails (imagine that!). Emailed the main manager for a copy of the original intake where they checked the systems asking for a copy of the original intake report and have been ignored. Put a review on google and got the response stating how sorry they were to hear about it and thanks for bringing to their attention. The owner stated that he was getting to the appropriate personnel. That was the end of it. They never contacted me. So they sold a car, possibly purposely with issues and are unwilling to make it right. We were looking on their lot while my Tahoe was being worked on for a truck Very obviously, will not purchase from them again. Will let anyone I know learn of their dishonesty. For the record, Took the Tahoe to Serpentini Chevrolet, they repaired for over $2000.00 less than the Marhofer quote. There was nothing wrong with the previously mentioned cap. Would highly recommend Serpentini, their staff was extremely friendly. More
by Nguillard
Employees Worked With
Amy Wolf - Zach Brooks - James Sticker
April 11, 2022
They made me an offer for my trade-in on line which was acceptable. I disclosed what was wrong with it at that time, which wasn’t much as it has less than 24k miles on it.We drove 40 miles after work to ma acceptable. I disclosed what was wrong with it at that time, which wasn’t much as it has less than 24k miles on it.We drove 40 miles after work to make our appointment for a test drive of the vehicle we were interested in. When we arrived they offered us a seat, took some information, took our keys, took our car for a test drive while we sat there. When they returned they offered $2500 less than the on line offer, stating Kelly Blue Book, which they use, was running high, and it had one damaged tire. They refused to allow us to even test drive the vehicle we were there to look at until we agreed to their price for our trade. They stated it was out of respect for their customers that they got that out of the way first when in reality it saves them the fuel and miles it would have cost them for me to drive their vehicle. I don’t recall ever feeling that much disrespect at a dealership in my life. Never did take the test drive I had made the appointment for. More
by Odierug
Employees Worked With
Shaina
December 20, 2021
I really appreciate Marcio’s effort to satisfy me. I I really appreciate Marcio’s effort to satisfy me. I was looking for a new pickup truck with a reasonable price in 500-mile radius around Chicago. I really appreciate Marcio’s effort to satisfy me. I was looking for a new pickup truck with a reasonable price in 500-mile radius around Chicago. Most of dealers in these days bump up vehicle prices by adding questionable add-ons for ridicules prices. Add-ons, which they completely refuse to remove. I end-up purchasing my truck from Ron Marhofer Chevrolet in Stow OH, where Marcio was my great salesman, which I truly recommend. Here, in Ron Marhofer Chevrolet, the truck price was also slightly bumped up while signing final documents, however after some negotiations, we were able to remove it. More
by Casey
Employees Worked With
Marcio Sequeira
December 30, 2020
I worked with Connor here and he was amazing! Answered any questions patiently, and got everything I was looking for. Very helpful and the entire experience was very quick, extremely friendly, and they we any questions patiently, and got everything I was looking for. Very helpful and the entire experience was very quick, extremely friendly, and they went above and beyond to make my experience flawless, comfortable, and so positive! They really made me feel important and well taken care of here. Highly recommend! More
by Jay
Employees Worked With
Connor Ashurst
December 12, 2020
I was very impressed with the service. Very friendly and helpful. They worked with me ti get the best deal. Very fast service I was in my new car within two hours. helpful. They worked with me ti get the best deal. Very fast service I was in my new car within two hours. More
by chrisp358
Employees Worked With
Brian Dyser
