Marietta Toyota

I had a great experience at Marietta Toyota. They accommodated my need to push back my appointment and it took only an hour to complete the service while I waited. The staff was very friendly an They accommodated my need to push back my appointment and it took only an hour to complete the service while I waited. The staff was very friendly and personable. I would recommend this dealership if you need to have your car serviced. More

I was negotiating with the dealership to purchase a used GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working 3) Missing key fob 4) Missing floor mats. We noticed items 1 & 2 during test drive and during negotiation, the sales manager said they would take care of that, but during final paperwork only 1 was included and I didn't want to make it an issue and continued signing it. After signing the paperwork but before delivery, when I asked for items 3 & 4, I was told that they would not address these issues because it was never brought up earlier. As a dealer, they have more information on the vehicle than I do, and should have discussed it in good faith but they never did that and I suppose it was purposefully suppressed to complete the sale. No buyer normally would ask if the car had 2 keys and had all the floor mats during negotiation. During the different stages of the deal (like test drive, negotiation, paperwork), I was told that the car is JD power certified and clean without any issues and has passed 165+ points inspection. The car is JD power certified and the carpets, mats checkbox is also checked (refer attachment line 112). These were suppressed until the point of completion of paper work, and even after making several attempts in the past week, the dealership is unwilling to resolve the issue. I was told by the salesrep if I can fix the items and take reimbursement, and I agreed to that. Now the dealership went back on that as well. During negotiation, I had walked out of the deal because the vehicle did not have a feature I was looking for, but the dealership made several followup calls to do business with me, and after the sale, they don't even care. I would never recommend Marietta Toyota to anyone because they are interested only on sale & profits, but don't care about transparency, customer service and satisfaction. If you are in the USED car market, LOOK ELSEWHERE because you will regret later. I am updating my review and rating to 5 stars because the GSM Tim Hackney reached out yesterday and offered to resolve the highlighted issues (no questions asked). I am happy with the response and the steps taken by the dealership to address my concerns and I truly believe that the management takes feedback very seriously. More

Very smooth process, no hassle, or being harassed. Sergio was an ABSOLUTE delight to work with and when I need another car, he is my number one choice. Nothing was pushed on me, he’s very knowledgeabl Sergio was an ABSOLUTE delight to work with and when I need another car, he is my number one choice. Nothing was pushed on me, he’s very knowledgeable and got me in my dream truck. 100% recommend! More

This dealer offers excellent sales and service. Service work is done quickly and professionally. Generally pleased. Service work is done quickly and professionally. Generally pleased. More

Great, quick service! Comfortable waiting area with Wi-Fi. Friendly staff! Alex took the time to help map out future routine maintenance services. Comfortable waiting area with Wi-Fi. Friendly staff! Alex took the time to help map out future routine maintenance services. More

Mr. Greg MaGaHa always gives me great service. Also clean and bright waiting room. Thanks! and bright waiting room. Thanks! More

The courtesy and service are Always outstanding. They keep you informed about all issues with your vehicle. Thank you Brian. They keep you informed about all issues with your vehicle. Thank you Brian. More

My service advisor Bo Boening is great. He explained everything that I needed done to my car. He is very patient and very polite. I will continue bringing my car to Marietta Toyota because He explained everything that I needed done to my car. He is very patient and very polite. I will continue bringing my car to Marietta Toyota because of him. More

Stephanie greeted me very nicely. She walked me through the process my car was gonna go through and answered my questions in a way that I could understand the concepts. She checked up She walked me through the process my car was gonna go through and answered my questions in a way that I could understand the concepts. She checked up on me during the wait and so did another very nice worker. I appreciated the complimentary wifi. Thank you. More

Friendly service, quite quick and efficient. Clean waiting area with good wifi. Free coffee is nice. Clean waiting area with good wifi. Free coffee is nice. More