Marin Acura - Service Center

Service department I was first time here.they were very welcoming and friendly people.they guide me very well.I was so impressed.Thank you Acura marin.see you I was first time here.they were very welcoming and friendly people.they guide me very well.I was so impressed.Thank you Acura marin.see you More

Wonderful people The people at Marin Acura have to be the best that I have met. On the way back from San Francisco, while traveling back to Mendocino after my mom's su The people at Marin Acura have to be the best that I have met. On the way back from San Francisco, while traveling back to Mendocino after my mom's surgery, we had to pull off of the freeway because my car was severely overheating. Thank goodness that across the road from the place I had parked there was Marin Acura, and all of the wonderful people who work there. I walked over to see if someone could come over to look at the car, and give us an estimate. I was asked to drive across the street, and they put the car on the rack, totally checked it out, and redid the hose. I tried to pay for the work, but they wouldn't accept a payment. Meanwhile, my mom was in a lovely waiting room being served fruit and tea. She wasn't in the best of shape, but talking to the people who came in just to check on her and say hello really helped bouy up her spirits. The car was also in perfect shape again, and after we said our goodbyes, we made it back without any problems. We both were very lucky, and are very grateful, to have had the warm help and kindness that were shown to us by everyone we met there. Because their actions speak to character, and due to my personal experience with the quality of the people who work there, I would highly recommend Marin Acura to anyone. And as a side note, I must say that while there I looked at a few of the cars, and they were beautiful! More

Excellent customer service Patty on her day off called me back and helped give me suggestions for my wheel locks. Patty has on numerous occasions helped me whether it's on the Patty on her day off called me back and helped give me suggestions for my wheel locks. Patty has on numerous occasions helped me whether it's on the phone as a service advisor whatever job she is doing for the day. She far exceeds my expectations for an employee. More

Excellent Customer Service! Michelle is awesome! I broke a random part in my car and took it into the dealership. Michelle took great care of me and got it fixed in a matter of m Michelle is awesome! I broke a random part in my car and took it into the dealership. Michelle took great care of me and got it fixed in a matter of minutes and threw in a car wash and vacuum as well. Each time I've dealt with her, Michelle has always been genuine, friendly and helpful. Always a pleasure to get my car serviced! More

Awesome experiences for 20 years I’ve been going to this dealership for 20 years and I cannot say enough good things. I have bought all my cars here and always have them serviced with I’ve been going to this dealership for 20 years and I cannot say enough good things. I have bought all my cars here and always have them serviced with these guys. I have nothing but compliment. More

Outstanding Service Department Michelle Rocks! She went above and beyond to assist when our AC failed during a recent road trip. Great customer service every time. Thanks everyone! Michelle Rocks! She went above and beyond to assist when our AC failed during a recent road trip. Great customer service every time. Thanks everyone! More

Great experience today with Acura Service I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires ver I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires very low on tread -cabin and engine air filters needed replacing -battery about to die. Michelle did a great job explaining each item and was conscientious about the cost implications. We did everything but the tires which I'll replace in a few weeks. The customer lounge was clean, lots of coffee and snacks, the tv had World Cup on, and wifi was fast for me to do work while I waited. In and out in a little over an hour. Like I said, great experience overall and will keep coming back. Thank you Michelle! More

Great Service I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my servic I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my service advisor Michelle Martinez was terrific. She has a wonderful personality and is knowledegable about the service and repairs possibly needed. She was very honest and took great care of me and the car. They gave me a ride home and the car was ready in the afternoon. Overall a great deal all the way around. Can't say enough! More

Service dept is excellent; car cleaning not so much ;-) Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to work with. I love Don, my (I think of him as 'my'!) shuttle driver. My only recent negative was the mediocre quality of the car cleaning - inside windshield and back window were not cleaned, and the rest spottily done. Michelle took my floor mats and had them washed for pick up later - so thoughtful and above and beyond! Overall, I really can't complain. Thanks, Marin Acura1 More