Marin County Ford
Novato, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 131 reviews
I was able to schedule my appointment shortly. They found some other necessities that need service and I got back on the road shoulder. They found some other necessities that need service and I got back on the road shoulder. More
Came in for a lease turn in and get another one. Worked with Jeremy who was filling in for my regular salesman Glenn and was excellent. I was on a time crunch due to it being day before Thanksgiving Worked with Jeremy who was filling in for my regular salesman Glenn and was excellent. I was on a time crunch due to it being day before Thanksgiving and was in and out in under 2 hours. Everything super fast and ended up with a great car and a great deal. This is my 3rd or 4th lease renewal here and as always smooth and easy as pie. Thank you!! More
The service advisor Luis is very good. He has been responsive and professional. However, the quality of the mechanical work has been very low quality. I have two 2020 Raptors. While n He has been responsive and professional. However, the quality of the mechanical work has been very low quality. I have two 2020 Raptors. While not every time, I have had several instances of the service level being very low quality. The last oil change, there was oil all over the skid plate. In the prior service, they left numerous bolts either missing or loose. My most recent service the truck was there for over a month, trying to repair a faulty sensor for cruise control. At the end of the day, it turned out the mechanic was programming it incorrectly for several weeks before they figured it out. Again, Luis is extremely good and professional and I don’t blame him. However it does not feel like the mechanics really care about doing quality work. More
Buying a new car can be so stressful but the guys at Marin county ford made it so easy and went out of their way to help me. I highly recommend going to them! Bill Vreeland was great along with Philip. Marin county ford made it so easy and went out of their way to help me. I highly recommend going to them! Bill Vreeland was great along with Philip. More
Everyone help me get my car back on the road always very helpful with my needs. Thank you service team. helpful with my needs. Thank you service team. More
Prompt and attentive! Good communication with technician representative. Cost was exactly what initial estimate stated. Good communication with technician representative. Cost was exactly what initial estimate stated. More
Appreciated the no-nonsense treatment. I was traveling from out of town and they were willing to work with me on purchase and trade in details remotely. I just showed up and signed and was I was traveling from out of town and they were willing to work with me on purchase and trade in details remotely. I just showed up and signed and was done in under 30 minutes. I felt respected and treated fairly. This was the 2nd vehicle I leased from Marin County Ford and when the time comes, I'll be back for a third. Special thanks to GM John Preston, sales rep Tsoai Gordley and finance guy Derrell Brushaber. More
Marin County Ford is getting better; service in the past has been a bit touch-and-go. Granted, they had nowhere else to go but UP! has been a bit touch-and-go. Granted, they had nowhere else to go but UP! More



