Marin County Ford

This dealership has a history of making promises and not following through. They have repeatedly been caught in lies and continually pull shenanigans. The worst dealership in Marin County. FORD should close following through. They have repeatedly been caught in lies and continually pull shenanigans. The worst dealership in Marin County. FORD should close this place. More

Having purchased several new vehicles over the years, I must take the time now to write that Journey Ford is by far the best group of people I've dealt with. Brandon Fisher, the truck specialist, was calle must take the time now to write that Journey Ford is by far the best group of people I've dealt with. Brandon Fisher, the truck specialist, was called over to work with me. He is knowledgeable of the Ford truck packages, weight specs, and trailering/towing limitations and set me up with the right vehicle for my needs. The paperwork and sales process was smooth. If you are in the market for new or used and can make it to Novato, I recommend this company. More

I went to Journey Ford to look at the new Ford C-Max. David was great. He was knowledgeable about the car, answered all of my questions, and demonstrated many of the car's features during our test drive David was great. He was knowledgeable about the car, answered all of my questions, and demonstrated many of the car's features during our test drive. I also looked at two other brands of car, but David was the only salesman who followed up by phone during the following week. He mentioned an available rebate, which motivated me to go back to the dealership for a second look. Journey was able to locate a C-Max in the color I wanted, with the options I wanted, and had it there for me the next day. We negotiated what I felt was a very good deal, and there were never any heavy-handed sales tactics. I have owned by C-Max for just over a month now, and I love it! Haven't been back to Journey yet for any service on it, but I'm sure that I will be treated with the same courtesy and professionalism when that time comes. I've purchased/leased many cars in my lifetime, and this was one of the very best experiences. Cudos to everyone at Journey Ford. More

After looking at cars in Sonoma where I had bought 3 previous Fords but this time got no follow through from the sales guy or response to my emails. I moved on to a dealership south of San Francisco. previous Fords but this time got no follow through from the sales guy or response to my emails. I moved on to a dealership south of San Francisco. The sales guy there was pretty good and I test drove 2 used cars because they didn't have a new car that fit what I wanted. While I really wanted a new car I sat down to talk about a deal. The closer guy certainly closed the deal for me, I walked out because he really didn't want to talk seriously. So I put a request for info out on the Internet and Athena from Journey Ford in Novato called me. We went over what I wanted and what she had. She emailed me the sticker from the car and I told her I would be in touch. She followed up a couple of times over a couple of weeks period but not pushy. I finally made an appointment and stopped by about a month later, not intending to buy a car...but Athena Williams was so professional, so knowledgable, so smart, so NOT an obnoxious car sales person...the closer guy did his job well, making a bunch of money for the dealership but giving me a fair shake too, a decent offer finally reached on my trade in, so many customer service and other sales people came and introduced themselves while I was waiting to hear about their counter offer, played with my dogs...I just really liked these people, I thought they were all really professional and not icky, creepy. So, while I really didn't intend to spend $40,000, at east I liked the people that got me to do it! And the follow up from Joe, Heather, Teresa and others at Journey has been great and impressive. Better than my BMW folks here in SF, and they are really good! Oh yea, I like the new Ford a lot too. More

My experience with this business and individuals was great! They are all helpful and friendly, while maintaining their professionalism. Even though I purchased a used car and a different brand (VW) th great! They are all helpful and friendly, while maintaining their professionalism. Even though I purchased a used car and a different brand (VW) they all showed their support for me and belief in all cars on their lot! I still get the same special care and package of ongoing help, as if I purchased a new Ford car! They all are available to answer any questions that I have. The way I learn best is to read the manual and then ask for clarification where I need it, such as what kind of gas is really the best for my car. I would recommend this dealership and these individuals to anyone! More

I have owned Ford/Lincoln vehicles for over ten years. The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to expla The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to explain all the details of the car I bought. I would recommend them without a doubt! More

If you enjoy a dealer playing games and wasting your time trying to steer you toward the car they want you to buy, see Deseree at Journey Ford, Novato, CA. trying to steer you toward the car they want you to buy, see Deseree at Journey Ford, Novato, CA. More

I have always driven Fords since 1971. I was looking for either a Used or New Focus. I am pleased with my 2009 Ford Fous. either a Used or New Focus. I am pleased with my 2009 Ford Fous. More

You guys take such good care of me when I bring my car in. I drive from fairfield because the service is so good! Thanks so much in. I drive from fairfield because the service is so good! Thanks so much More