Marin County Ford

They’re trying, but I’ve had my 2024 F150 platinum there twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. More

Great experience all around great customer service and quick turnaround Advisors are great and helpful with everything.! quick turnaround Advisors are great and helpful with everything.! More

My service person who helped me was Max. He was awesome: professional, calm, knowledgable and personable. He was awesome: professional, calm, knowledgable and personable. More

,Service, ride back to my home, delivery were all great. However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call bac However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call back. But all’s well that ends well. The engine check light is no longer on. More

Quickly after we purchased the car, we discovered it had undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting res undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting responsibility for a very obvious transportation problem of our new vehicle. We were very disappointed in the service departments response and timeliness. We were getting ready for a lemon law claim and the top it off knowing all this they did very little to make up for this blatant problem. More

I have always enjoyed my buying experience at Novato Ford especially with working close with Glenn Ross. Highly recommend it to anybody looking for a Ford.. especially with working close with Glenn Ross. Highly recommend it to anybody looking for a Ford.. More

Had a great experience at Novato Ford from start to finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoi finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoing. The whole process was quick, efficient, and straightforward, with no games or pressure. Communication was clear, everything was handled smoothly, and I felt like I got a fair, solid deal. Honestly one of the better dealership experiences I’ve had. I’d absolutely recommend Novato Ford and would work with this team again. More

Fantastic! Could not ask for better service! Everyone was helpful and respectful and responsive thank you!! Could not ask for better service! Everyone was helpful and respectful and responsive thank you!! More

This was the smoothest and easiest truck purchase I’ve even had. I recommend this dealership 1000% even had. I recommend this dealership 1000% More

My car was brought in on a recall, which took 3 months to get my car back. This was ok because I was given a loaner car, but when I got my car back, it rattled and ran rough. I had been assured it had been d get my car back. This was ok because I was given a loaner car, but when I got my car back, it rattled and ran rough. I had been assured it had been driven, "puts some good miles on it, checked out beautifully.": Lifted the hood to see missing bolts holding my engine cover plate in place, back to the shop it went. I still do not feel safe driving this car on long distances. If you could forget the remaining bolts, what else did you forget to do? The second time my car was in the shop was only hours it was there, but again assured it had been taken apart and put back together, and ran perfectly. I was also told that replacing the fob battery would be done (it was not. My daughter (Sara Seidler and ex-husband Joh Seidler have bought many cars from Marin Fod. I was considering upgrading, but now I am not sure at all. Thoroughly disappointed in my experience. Max was the only bright light. He was courteous and kind. More