My car recently blew a fuse and that left my husband out of the driver's seat. The people in service, Nichoal, Tommy and Terry were gracious to try and help us continue our anniversary outing. The waiting area was very comfortable. It turned out to be an unusual fuse and not readily available; however, they procured one for us and sent us on our way to celebrate. Alas, this fuse also blew before leaving the service area. We then were given a loaner car to use while they followed up on the reason behind the situation. I was grateful it also was a Lincoln MKZ. Anniversary saved!