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Mark Allen Chevrolet

Tulsa, OK

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Employees
Reviews
Vehicles
4.8
1,216 Reviews
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16837 US-75

Tulsa, OK

74033

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Showing 335 service reviews

April 14, 2026

Not good they had my wife's car for 2 weeks and then said they couldn't even tell which radio the car had by the VIN number they didn't even know which radio to order that was broken then they said it wasn't More

by KEVINANGEL1029
Recommend Dealer
No
Employees Worked With
I would rather not say
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Apr 14, 2026 -

Mark Allen Chevrolet responded

Mr. and Mrs. Angel, your vehicle was not left here for two weeks, not even one full day. You've owned this vehicle for almost a year now, driven over 20,000 miles and this is the first issue we know of.   We tried to do everything we could to help you. You showed up unannounced without an appointment demanding we fix your Equinox right now or provide a loaner for you to take out of state to Tennessee. Though we were unable to provide you with a loaner, not just becuase you was going out of state but because we did not have any available at the time. We still tried to accommodate you.  We gave you two different numbers for your warranty company so they could help you with a rental vehicle because they offer rental car reimbursement (if you decided to leave it with us, which you did not). We did all troubleshooting measures we could with who we had available. Our GM got involved and personally tried to repair the screen himself. We could not get it fully fixed, but he found out you could still use the radio and change what you needed by using the steering wheel controls for the time being.  In the end, it was determined you needed a new screen or radio. We rush ordered the parts while you were out of state, in the vehicle. Yet again, when you got back from out of state, you showed up here without confirming anything with us or speaking to us first so we could make sure a technician was available to help.  You dropped off the vehicle here and stated, "You need to have my vehicle fixed or a loaner by the end of the day". You were also upset because we did not know if the part we ordered would fully fix the issue, due to never getting the chance to fully diagnose the vehicle.  We actually fixed the vehicle about an hour after you dropped it off, yet you still acted upset after picking it up and now we get a one-star review? For what? Doing everything we could to help you? For fixing it quicker than we initially stated?   We apologize for any inconvenience it may have caused but vehicles can have issues, that is why the manufacturer provides a factory warranty, just in case something goes wrong.  You have mentioned a buyback a few times now, and this one minor issue in almost a year doesn't equate to that, nor is this the way to go about it.   We hope you recall all of this and consider this one-star review, its impact to a company, and remove or change it. A one-star review means not one single person was nice, not one person tried to help you and all around it was a horrible experience and we both know, that is not true by any means. For some reason, the people we try hardest to help are the ones we cannot make happy no matter what we do. 

April 13, 2026

We've purchased two vehicles at the dealership. The service we have received over the years has been excellent. More

by DOTTIE-SMITH
Recommend Dealer
Yes
Employees Worked With
Matt Burke
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Apr 16, 2026 -

Mark Allen Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2026

I really appreciate the fact that they support law enforcement and 1st responders. thank you More

by tahoe4wheel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Burke
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Apr 16, 2026 -

Mark Allen Chevrolet responded

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 12, 2026

They helped me the best they could I owed too much on the car so not a lot they could do More

by eallison72
Recommend Dealer
Yes
Employees Worked With
Ethan
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Apr 15, 2026 -

Mark Allen Chevrolet responded

We are glad we could help! If you have any further questions, please don't hesitate to reach out!

April 12, 2026

Needed new shocks on Tahoe, Jeff was very helpful with appt. Time and updating me. More

by amkrn22
Recommend Dealer
Yes
Employees Worked With
Jeff in service
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Apr 14, 2026 -

Mark Allen Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

April 10, 2026

Great friendly and fast service! Everyone was very helpful , I will definitely recommend you guys More

by MREYES7978
Recommend Dealer
Yes
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Apr 16, 2026 -

Mark Allen Chevrolet responded

We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

April 09, 2026

We enjoy getting our service done at Mark Allen because they always are willing to work with us about getting in for service since we live 70 miles away More

by YACKEYCOWBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Thomas
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Apr 13, 2026 -

Mark Allen Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Mark Allen Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2026

Friendly, knowledgeable, efficient, went above and beyond to help me Purchasing 2 cars in one day could have been stressful but these men made it easy More

by sizzorgirl
Recommend Dealer
Yes
Employees Worked With
James Meyer and Ethan Wickman in sales Oscar in finance
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Apr 11, 2026 -

Mark Allen Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please don't hesitate to reach out!

April 08, 2026

Everyone was very kind. Answered all the questions I had they were very thorough. Had great attitudes! More

by SAXON.BRITTANY
Recommend Dealer
Yes
Employees Worked With
Ryan & Brandon
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Apr 11, 2026 -

Mark Allen Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 08, 2026

The service was great. The price wad high. Thom was very kind & helpful. He didn't try to sell me a new engine. More

by HAGOODSHERRALL
Recommend Dealer
Yes
Employees Worked With
Thom was great!!!
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Apr 11, 2026 -

Mark Allen Chevrolet responded

We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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