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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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April 17, 2023

Been looking for a 2500 for months and greg and his team gave me a great deal Jason and greg did a awesome job Very happy with service also More

by LOVESTHELORD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie in service also does a great job
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 18, 2023 -

LOVESTHELORD54 responded

Great job Been looking for a good deal and Greg’s team came through

April 16, 2023

Everything was great as always. Definitely make sure you get in early as possible before the traffic. More

by Rnca07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Nobu our service consultant was great and kept us updated on our vehicle. We will return when needed. More

by riasbrm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Julia Escobar my service advisor kept me informed and helped with the difficult repair situation. Thank You again. More

by Shane Morquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Escobar
Apr 18, 2023 -

Mark Christopher Auto Center responded

Shane, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Service was completed in a timely manner even without an appointment. All my concerns were addressed and communication was on point. More

by RAMONJACMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Your service department is not friendly. When you call there, you get transferred to voice mail and no one ever returns your call. More

by PRSUSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

This service department is horrible. For MANY years, I have been a loyal customer of this dealership and have ALWAYS given great reviews. Not any more. Back in February they lost my resp More

by MYBOYBUBBA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 18, 2023 -

MYBOYBUBBA responded

Your "reply" is absolutely not true. You continue to say, "we acknowledge your review and are currently looking into events you've detailed". This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, and I'm sure you still won't.

Apr 19, 2023 -

MYBOYBUBBA responded

Your response is absolutely not true. You continue to say,"we acknowledge your review and are currently looking into events you've detailed. This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, am I'm sure you still won't.

Apr 22, 2023 -

MYBOYBUBBA responded

Your response is absolutely not true. You continue to say,"we acknowledge your review and are currently looking into events you've detailed. This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, am I'm sure you still won't.

April 16, 2023

The quality control just isnt there at the service dept. In the last 3 oil services I had to return my car all three times. It just doesnt seem its worth the hassle and probably one of the alternate servi More

by BOODAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

People always take care of you like your family. That’s why I love going to that place. More

by DRLENANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

He kept me informed! ! He was able to get the part order and was able to complete the job!! He is a good person to work with!! More

by Kristine Pavelak
Recommend Dealer
Yes
Employees Worked With
Noub Domon Great person to work with!!
Apr 18, 2023 -

Mark Christopher Auto Center responded

Kristine, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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