Jeff Rizzi

Took our truck there after the upper A arm broke. Truck sat outside for 3 1/2 months in the hot elements during the summer waiting for parts to be re-engineered. The service updates were terrible. Truck sat outside for 3 1/2 months in the hot elements during the summer waiting for parts to be re-engineered. The service updates were terrible. Everything seemed to fall on deaf ears. Being that the parts were an issue to obtain, (GM's fault,) you would think they would offer some kind of loaner car. The customer service was so terrible< we had to contact GM directly. We were supposed to receive our truck back looking like a ("polished penny") and when we received it back, it was an oxidized mess. I'm not one to complain. This dealership did not give one iota of ---- about us or our vehicle. Some people think nothing of their automobiles. Us, we treat them as show cars... We have always been a GM family, and my in-laws are retired from GM. We won't let this detour us from GM. Our choice of our dealership will change though. Thank you Chris Leggio for the wonderful customer service and experience. More

by Tough times Verified Customer Verified Customer

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Beware of this dealership service Dept. There was damage to my Cadillac Escalade after being in their possession for a week. Delearship failed to assume responsibility rather provided me wi There was damage to my Cadillac Escalade after being in their possession for a week. Delearship failed to assume responsibility rather provided me with photos of a different vehicle with a different ID. Management refuses to accept responsibility. My vehicle was driven without my consent for over 100 miles. Documents given upon delivery state technician drove my car 35 miles. Service advisor had requested my permission to drive my vehicle home “to get it to act up” advisor denied any permission. This shop violates the trust consumers provide with their vehicles. More

by RUBYCAMPISTA Verified Customer Verified Customer

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Chelsea is a great person to work with. She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go She’s extremely knowledgeable in her field. It’s been a breeze to get in for service through text or call. She’s personable and poignant. I won’t go anywhere else for our Cadillac service and they have earned me as a lifelong customer for all future sales. More

by DBGALLEANO Verified Customer Verified Customer

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When my vehicle was brought to be when the service was done, my steering wheel had grease or oil marks. When I asked the guy about it he said it was like that when he brought it from the shop. So I went t done, my steering wheel had grease or oil marks. When I asked the guy about it he said it was like that when he brought it from the shop. So I went to the service area and everyone there just kept pointing fingers at each other not saying who to talk about this More

by Roblez213 Verified Customer Verified Customer

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I had an exceptional service experience at Mark Christopher Chevrolet with my 2024 GMC Canyon Denali. Avo and Jeff were great to work with. They handled everything quickly, explained the work in de Christopher Chevrolet with my 2024 GMC Canyon Denali. Avo and Jeff were great to work with. They handled everything quickly, explained the work in detail, and made the whole visit easy. I appreciate their professionalism and would gladly return. More

by chris@cmaxcorp.com Verified Customer Verified Customer

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Check-in was a bit longer than expected. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. More

by luis.nunez812 Verified Customer Verified Customer

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Awesome service department friendly employees clean and comfortable waiting room not to bad waiting time comfortable waiting room not to bad waiting time More

by klosky31 Verified Customer Verified Customer

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My truck leaked oil all over our paver driveway. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. More

by buttonfly91701 Verified Customer Verified Customer

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Been having to take my truck back in since I bought it back in January back in January More

by HUNTERMCALLISTER65 Verified Customer Verified Customer

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Takes forever for anyone to acknowledge you’re there. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. One person helping a customer. Had to wait for the one person helping someone to finish and finally ask me what I’m here for. Everyone else never even looked up. No communication on the status of my truck without me having to reach out and ask. More

by davidblock614 Verified Customer Verified Customer

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