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Mark Christopher Auto Center - Service Center
Ontario, CA
6,243 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
6,242 Reviews of Mark Christopher Auto Center - Service Center
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April 10, 2023
Car held 7 days for simple fix with various stories as to why. Poor 1st impression. Never stepping foot in this place again. why. Poor 1st impression. Never stepping foot in this place again. More
by Eww3
Verified Customer
April 10, 2023
Great friendly service. Work completed in a timely manner. Took time to explain process. Professional staff. Work completed in a timely manner. Took time to explain process. Professional staff. More
by hooligan114
Employees Worked With
April 10, 2023
The lack of communication after drop off of my vehicle was disappointing and why i gave a lower score. My car was dropped at 8;15am and there was zero updates or communication until I reached out after 3p was disappointing and why i gave a lower score. My car was dropped at 8;15am and there was zero updates or communication until I reached out after 3pm. From there it was great and my car was handled well. A little can go a long way in keeping customer informed I will try again for my service when needed and hope this improves. Thank you. More
by menux3
Employees Worked With
Nobu
April 10, 2023
Disappointed and frustrated. Customer service should carry a great deal of value. When sale of a brand new GMC truck, With one owner years later…. Loyalty does not mean what it u Customer service should carry a great deal of value. When sale of a brand new GMC truck, With one owner years later…. Loyalty does not mean what it used to.be at GM / GMC at Ontario, California. More
by justcountry002
Employees Worked With
Other Employees :
PARTS Department Joe — “0” Management., Matt Torres
April 10, 2023
Very bad service on my car. My third time taking it for leaking water into the cabin, I explain and they keep my car for about 3 days (no loaner) and assure me it’s fixed and th My third time taking it for leaking water into the cabin, I explain and they keep my car for about 3 days (no loaner) and assure me it’s fixed and then it rains and leaks again. There’s also the issue of no rentals..ever. THEY NEVER AMSWER THE PHONE. I’ve tried to make appointments for services and they don’t answer the phone so I have to go in person and leave my car and again with no accommodations for me to get home. I’ve tried to be patient but they can never accommodate. I took it in for the fourth time hopefully this time it’s fixed but I doubt it. I will be looking for a new dealership. More
by burgossabine
April 10, 2023
I made an appointment and my car sat there for over an hour where I parked it. Not until the service manager came by and he checked in on it was it worked on. Over 3 hours for an oil change. I never waite hour where I parked it. Not until the service manager came by and he checked in on it was it worked on. Over 3 hours for an oil change. I never waited that long when my prior cars were serviced with a free tire rotation and car wash. My window was not looked at said due to weather. I don’t have the time to wait another 3 hours. More
by Lisa
April 09, 2023
The service person was very friendly and informative. Time spent in the waiting room was relaxing. Time spent in the waiting room was relaxing. More
by NENARAM1969
April 08, 2023
They were very helpful and friendly and did a great job on the service. Jim on the service. Jim More
by Jin Galyen
