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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 26, 2023

New Cadillac dealership for us. Used to use another Cadillac dealership in Riverside for repairs/services on our 2016 Escalade but did not care for their service. Was pleased wit More

by Richard Aceves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon ***** 5 stars
Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2023

We keep coming back to mark Christopher because the service is always quick and friendly More

by PAGLIUSO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2023

It was an excellent experience from start to finish. Got exactly what I wanted. Big thanks to JT for being an awesome and helpful professional. Definitely ask for him. More

by jtrimble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT, Angel Madrigal
Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2023

I bought my car from mark Christopher and I tell everybody how wonderful they are and that they should go over if they are looking a new car. The people over there are wonderful. More

by GGIRL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 25, 2023

Great service at all to time. Clean facilities an restrooms.Reasonable wait time. Would not take my vehicle any where else. More

by SUNDANZ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Demon
Mar 28, 2023 -

Mark Christopher Auto Center responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Mark Christopher Auto Center again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2023

Not happy, had my car towed to the service center 3 times. Problem not addressed properly. Car stopped on freeway twice. Service department can’t figure out what’s wrong. I’ve paid $2400.00 and car sti More

by coywilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2023

Bad personality in service counter but good service thanks for all you do GOD BLESS YAULL More

by Cano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 28, 2023 -

Mark Christopher Auto Center responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2023

Avo handled my recall great but I felt I shoulda Been given a break on labor cost because strap Was missed and shoulda been replaced the second time in not the third time for the same Smoking problem More

by acthotbaseball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who did work
Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to discuss your experience further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 29, 2023 -

acthotbaseball responded

I’ll be waiting for a follow up after the secondary review.

Mar 29, 2023 -

acthotbaseball responded

I’ll be waiting for folowup after secondary Review

March 22, 2023

Great service great people, treat you nice,they got me in my truck in a reasonable time.ps free coffee! More

by bobbyscott1165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 21, 2023

Good timely service. Not a good wash at all. And unable to fix my head lights. More

by footprintroomsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario/ outstanding service each visit.
Mar 23, 2023 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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