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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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April 03, 2023

Clean and friendly. I didn't have to wait long this time, for the oil change, which was nice. The only thing is a lot of finger prints all over the cover on tip of the m More

by hcgarcia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 05, 2023 -

Mark Christopher Auto Center responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and we encourage you to contact me if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

Vehicle was returned poorly. Foot steps all over the driver side no cover was used on the seat and the floor. Foot step scratches on the driver side door sill. Very disappointing More

by michaeljsep
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 06, 2023 -

michaeljsep responded

Please call me when you have a moment. My cell number is on file at the dealership. Thanks

April 03, 2023

Rigo was our service specialist. Picked up our car and dropped it off when done in the same day. Detailed the car and topped off the tank. Can’t beat the service and the car is like More

by RODERIC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo , Matt Torres
Apr 05, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

Great service, great attitude, parts counter fully stocked and knowledgeable. Fast and competent service. Will definitely be back More

by Sergio_reyesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Apr 05, 2023 -

Mark Christopher Auto Center responded

Sergio, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

The service performed was great - the estimate was easy to understand. Dario and Nebinare great service reps. Thank you for keeping my 2004 H2 fully operational - well done More

by estradausmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nebo - Dario
Apr 05, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

Great service and efficient work. They provide a great status report on your vehicle and wait time was roughly what was estimated. More

by JUNOME7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Injian, Avo
Apr 05, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

The service is always great here at Mark Christopher. I only get my work done here. The work is done in timely manner. I'm still able to get to back to work. Thank you More

by CADDYLOVER03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Demone
Apr 05, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

My truck was checked and fixed in 2days. Awesome service. Made me feel comfortable and that professionals worked on my truck. More

by PANTHERPEGGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar , Matt Torres
Apr 05, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

Purchased truck here and now having service done here . So far so good . Ray is my service rep and keeps me informed . More

by hcynthia36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dailey ( sales ) and Ray Peters (service)
Apr 05, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 02, 2023

Service was amazing thank you everyone was really nice answering all my questions that I had More

by Fjp377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Apr 04, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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