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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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March 18, 2023

That was a very quick and fast good service ,definitely I'll go back again. More

by Lagoscabinets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2023

Fast appointments for service. Your vehicle is ready on the time you were given at the point of drop off . More

by vanrey07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo_Service Department
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

Our experience was amazing. Kayla was our representative and she was absolutely wonderful. She made this experience easy and was very friendly. More

by yolie237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

It was great service but they didn’t have my filter so I had to come back to get it More

by MVIBE958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

Waited 2 hours for 2 sets of keys and fobs to be programmed and cut. The tech mis-cut the keys. The team knew this within the first 30 minutes. No one told me until I initiated questions of one of t More

by Wtnightingale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2023

Fist time going to this Dealership for service and I really recommend this dealer good customer service and the service they provide was good. More

by Jfigueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these guys attend me.
Mar 15, 2023 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2023

Very helpful! Took care of what I needed and went above and beyond. Will come back for future services More

by Desiraepena17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2023

Taken my truck twice in the past few days problem hasn't been solved, been trying to reach someone to take it back for a third time and now having a hard time getting ahold of someone. More

by JAIMEDANNY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Cardenas
Mar 15, 2023 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

March 13, 2023

I was disappointed that I made an appt almost a week in advance to have a pre-paid part installed on my new Tahoe and ... after they had my car half the day ... they tell me the part isn't in andi need to More

by steve.kaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Avo
Mar 15, 2023 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2023

Greg was such a big help and thank you to the finance department awesome poeple More

by ELBIGCHEESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Gil Gonzalez, DAS Admin
Mar 14, 2023 -

Mark Christopher Auto Center responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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