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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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March 18, 2023

They did a great job on my car and it was completed in a timely manner More

by tgonz1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 21, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 18, 2023

Don't know much bout the dealer ship but real upset bout the service dept. Got oil change on my Silverado I ask them to install wiper blades they charged 32+ for each That is ridiculous a good shop would ha More

by Sltkw2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray in service
Mar 21, 2023 -

Mark Christopher Auto Center responded

I appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 18, 2023

The service team always great, I know you don't wash vehicles anymore due the water shortage or covid, whatever. But when the vehicle is returned with the mechanics greasy hand print all over the fender More

by MJCONSTMGMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 21, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 18, 2023

Terrible service in service department with manager and employee. They were unable to help. I have made several requests for my brand new esclade. They couldn’t answer my questions at all. More

by Pretransportinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 21, 2023 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2023

Fast appointments for service. Your vehicle is ready on the time you were given at the point of drop off . More

by vanrey07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo_Service Department
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

It was great service but they didn’t have my filter so I had to come back to get it More

by MVIBE958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

Our experience was amazing. Kayla was our representative and she was absolutely wonderful. She made this experience easy and was very friendly. More

by yolie237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2023

Waited 2 hours for 2 sets of keys and fobs to be programmed and cut. The tech mis-cut the keys. The team knew this within the first 30 minutes. No one told me until I initiated questions of one of t More

by Wtnightingale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2023

Fist time going to this Dealership for service and I really recommend this dealer good customer service and the service they provide was good. More

by Jfigueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these guys attend me.
Mar 15, 2023 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2023

Very helpful! Took care of what I needed and went above and beyond. Will come back for future services More

by Desiraepena17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 16, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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