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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews
Call Service Center (909) 906-6156

6,265 Reviews of Mark Christopher Auto Center - Service Center

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February 04, 2023

Good fast service. Good communication. That’s all I have to say about that today. More

by PEDROZAFILES
Recommend Dealer
Yes
Employees Worked With
Note listed
Report | Print
Feb 07, 2023 -

Mark Christopher Auto Center responded

Thank you for this great review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2023

Great service and all work done in estimated timeframe. Nice lobby to wait in as well. More

by brian.chavez.jgd4jr0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Feb 07, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2023

Customer services rude, they don't respect appoitments. I left my truck for diagnostic with a 9:20am appoitment, and after 2 days they did not had time to check it. They don't offer shuttles to customers. More

by FNR TRANSPORTATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie
Report | Print
Feb 07, 2023 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2023

All concerns were addressed. My car drives like new. Would hoghly recommend the service department. More

by dlsolomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Feb 07, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2023

The all time worst automotive repair experience I’ve ever had in my entire life up to this point! More

by Does it matter?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Feb 07, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 07, 2023 -

Does it matter? responded

Why? You gonna give me A refund for the xxxxty service?

February 02, 2023

They were friendly, attentive and worked quickly. They had my car done when they promised. More

by Lisofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Report | Print
Feb 06, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2023

The service department make life simple and easy, get the work done and me back on the road, they are great More

by John Mynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Feb 06, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, John! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2023

I enjoyed the service. My car is running fabulously. I'll revisit when necessary. Great customer service too. More

by Cecelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Feb 06, 2023 -

Mark Christopher Auto Center responded

Cecelia, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2023

Avo kept me well informed regarding the service of our vehicle. Thank you so much for the speedy repairs More

by jeffprusia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Feb 06, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2023

I really enjoy being in your dealership doing my oil change!! It was a nice experience.Thank You More

by APMPALLETCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Feb 03, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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