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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,230 Reviews
Call Service Center (909) 906-6156

6,230 Reviews of Mark Christopher Auto Center - Service Center

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January 25, 2023

Service had real bad attitude. Treated me like I was not a paying customer. upset on how they treated me More

by EDGAR050313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Jeff and his team were great to work with. They handled our issue and got our vehicle back on the road in a timely manner. More

by coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
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Jan 27, 2023 -

Mark Christopher Auto Center responded

Coleman, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Had an amazing experience with this dealership, they were very knowledgeable and courteous and took top priority on my car, highly recommended More

by tf71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Nobu is OUTSTANDING. A Top notch Advisor. He knows the history of my vehicle and always pleasant and caring. More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Report | Print
Jan 27, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 25, 2023

Great work. Took good care of me and my car. Would definitely recommend you to my friends. I will be back for maintenance More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 27, 2023 -

Mark Christopher Auto Center responded

Sandy, I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2023

Everyone at the service center was absolutely amazing. Nobu treated me like a member of the family. More

by Jruiz1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Jan 26, 2023 -

Mark Christopher Auto Center responded

Thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 24, 2023

Very disappointed with your service center. No communication between customer and service consultant. This area has to improve More

by ana_mandujano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
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Jan 26, 2023 -

Mark Christopher Auto Center responded

Ana, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 23, 2023

Tony our point of service guy was absolutely professional & easy going. Very thorough on what the car needed . He is out go to from this point on. 5 *s fir Tony he’s sn asset to MRk Christopher Cadillac More

by TULIPSFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy
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Jan 25, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2023

Was not told of the ongoing issue with the trailer brake system. Believe that disclosure laws were broken. No help at all from service. Claims they know nothing about it and GM claims they told all dealers More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 25, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2023

Thank you Señor Peña for your great customer service. And thank for staying communication on updates More

by SANCHEZN1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jan 24, 2023 -

Mark Christopher Auto Center responded

I sincerely appreciate your feedback. Each employee is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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