Mark Christopher Auto Center - Service Center

I dropped my truck off on a Wednesday afternoon after calling to arrange my service on the previous Monday. The service writer signed me in took my keys and had little interest in my input. I told him t calling to arrange my service on the previous Monday. The service writer signed me in took my keys and had little interest in my input. I told him the check engine light had come on and provided the code that was set in the computer. I was told they would contact me the next day in the morning. I waited until 3:00pm and decided to call myself to check the status because I am 1 1/2 hours away. The service writer told me my truck was in the technician's hand at that time. I waited the next day Friday until afternoon to call again and was told the technician had just found the code and he would call me right back to provide an update of the repair three hours later he calls and states my truck repair would be complete by end of shift and they close at 5pm if I wanted to pick it up. We had to make a rush drive to get there just in time before closing. Lack of communication, False information only leads to customer dissatisfaction. My truck also had 7 miles on it for a repair that did not require a test drive??? The service writers need to be straight up with the customer if the department is behind. I know it does not take two days to read a code from the computer and a simple timely update would allow the customer to plan accordingly. More

Customer service was great and my vehicle was finished in a timely manner. My service adviser kept me up to date. a timely manner. My service adviser kept me up to date. More

they got everything i needed done in a timely manner and had great customer service and patience at the front desk/check out! had great customer service and patience at the front desk/check out! More

Good service, very detailed and thorough took their time with me and told me what the problem was about my vehicle. with me and told me what the problem was about my vehicle. More

Everyone was extremely pleasant to work with And all of them were very helpful. Very pleasant experience them were very helpful. Very pleasant experience More

It didn't take as long as they said it would which impressed me , Good Service impressed me , Good Service More

The service department seemed to not care. Vehicle was in for service and recalls, when calling for update they sounded bothered. They said it would take a couple days. According to the paperw Vehicle was in for service and recalls, when calling for update they sounded bothered. They said it would take a couple days. According to the paperwork the work was done the same day I dropped it off. They need to be friendlier. More

This is my to go to dealership , I respect your staff and professionalism they offer. I will always respect Mark Christopher Dealership. Keep the good deals coming, so I can keep coming back & refer my fami professionalism they offer. I will always respect Mark Christopher Dealership. Keep the good deals coming, so I can keep coming back & refer my family & friends. More

I was told it would be approximately 2 hour wait and it was. I was pleased with the service was. I was pleased with the service More

The dealership was very informative and helpful! Work was completed quickly and proficiently! Fantastic dealership! Work was completed quickly and proficiently! Fantastic dealership! More