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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,268 Reviews

6,268 Reviews of Mark Christopher Auto Center - Service Center

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January 06, 2023

great service. I love dealing with the mk ontario location. they are the best every time More

by info@bedazzlemyevents.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 06, 2023

Dealership has always been clean every time I go in for service. Wait times may vary More

by J.ENRIQUEZ262SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garrido
Jan 10, 2023 -

Mark Christopher Auto Center responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 06, 2023

Avo Injian is the best, always greets you with a smile and always keeps you upto date on your service! He is very much appreciated! More

by M.R.Kaatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Injian,Avo
Jan 10, 2023 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 05, 2023

My service was great. They were very good when explaining what was going on with my car. They kept me informed through the whole process. Julie is a great service advisor. More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar, Matt Torres
Jan 09, 2023 -

Mark Christopher Auto Center responded

Thanks for the great feedback! I am very happy that Julie was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2023

Not happy with service provided. I made an appointment for 7am. I waited in the waiting area for 3 hours and nobody has come out to give me a diagnosis of my car. I went back to the More

by ISKAAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray and Atimo(not to sure of the name)
Jan 06, 2023 -

Mark Christopher Auto Center responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2023

Jackie, in the service department, is awesome! She is friendly and professional. She is reason I return to the dealership for service. More

by Julianne.m:smith.91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 09, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 04, 2023

Avo the service rep and travis the electrical tech are the best! They are by far are the nicest most honest people I've met. Ive dealt with almost all local chevrolet dealerships in the area and i must ad More

by ramoncast261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE AVO & TECHNICIAN TRAVIS
Jan 06, 2023 -

Mark Christopher Auto Center responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2023

Had my 2011 Chevy service requested an oil change tire rotation were completed but none of the other fluids were addressed More

by MGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Matt Torres
Jan 05, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jan 05, 2023 -

MGOMEZ responded

Hi Jeff you can give me a call if you like 9097029922

January 02, 2023

Jackie was a helpful parts and service Tech information updater, She called me every time there was parts to be worked on my car and even though it took nearly 3 weeks the Services in my vehicle where made More

by VICTORDSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 04, 2023 -

Mark Christopher Auto Center responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

I have been using the service dept since 2004. . Have always received great service. Happy with service department and mechanics. Trustworthy sums it up. More

by ASPHALTZOMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie and Juan
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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